Problem with iMac and Wireless keyboard

The hard drive was faulty on my iMac. It took it into the AppleCare centre and they replaced the hard drive.
When I got the imac back none of the function keys work on my keyboard. For example when I press F11 and F12 keys they no longer adjust my volume.
I went into System Preferences > Keyboard and made sure that the "Use all F1, F2, etc. keys as standard function keys" was unticked. And still it makes no difference.
Is there something else I need to check, or could the AppleCare centre have done something wrong with my iMac?

Do you have a backup wired mouse? If you do delete your Bluetooth evices and Re+pair them with your system. Then you can try the Resets, which won't hurt.

Similar Messages

Problem with overwrite and insert keyboard commands

I'm a new user, switching from FCP. I edited one project successfully with no trouble a couple of weeks ago. Now I'm in a second project and having a weird difficulty. Using a pretty new Mac 8 core tower.
The insert and overlay keyboard commands (comma and period keys) don't work. They still work in the old project but not this one. If I start a new sequence and copy my timeline to it, the commands will work for awhile but ONLY with video, not with the audio tracks. Drag and drop works fine but that really slows me down.
The clips I'm using are all the same format (H.264 from Canon 5DII and some still photos) as the first project. Only difference in this project is lots of chroma keying and some resizing of background still photos. Nothing unrendered.
I started a new project just now and imported the problem project into it, started a new sequence, copied old sequence, and I get the same problem. I can drop in video with a keyboard command but not audio. Earlier it was not even doing video. Yesterday when I'd start a new sequence and do the same thing, it would give me video on the keyboard command but then eventually that would stop and it would do nothing. At one point the cursor would move over the width of the clip, as if it had been dropped into the timeline, but then that stopped as well.
I've trashed preferences and that didn't work. I did that according to a procedure I found online. It said open up PP while holding down the Shift and Option keys. I did that twice. Nothing.
To summarize: Keyboard commands for overwrite and insert edit do not work in this project but do in an older project.
Any ideas?
Thanks.
Bill Pryor
[email protected]

Well, thanks to an email from another person who was having the same problem, it's all solved not.
Operator error. Dang. Who knew--in FCP you select a track by clicking on the V or A buttons to the far left. In Premiere Pro you have to make sure BOTH the far left button and the one to the right that says Video 1, Audio 1, etc. are also clicked. They BOTH have to be light gray. In my first project, everything was properly activated but in the next project apparently they were not and that carried over to succeeding projects (even though I didn't change anything...at least consciously).
So all as well now. No glitch, no bug. Just good ol' fashioned operator error. I will wear the dunce hat today.

Problem with iPhone and iPad keyboard shortcuts

When I try to access the keyboard shortcuts in either my iPhone 6+, iPad 3 or iPad Air, the sequence Settings>General>Keyboard>Shortcuts causes the devices to go back to the Home Screen. I spent several hours in a chat with Apple Support, had to go through an iTunes back up on the iPhone and restored it to "new phone" and it fixed the problem on the iPhone, but not on the iPads. Chatted again today with Support, tried hard reset (press both buttons till Apple logo appears) on the iPad 3 and I could access the shortcuts. Did the same on the iPad Air with no luck.
Now, one hour after second Support chat, none of the devices can access the shortcuts. There must be a problem with iCloud for this to be happening on all 3 devices.
Does anyone have any ideas?

Same problem also and if I restore both the iPhone and iPad as new I
lose a lot of progress in my games.

Problem with Skype and Wireless Networks

I have been having a problem with Airport for about 10 months. Long winded explanation follows.
Initially file transfers over wireless networks were extremely slow but this seems to have been that 10.5.2 update problem. There is a remaining issue when I use Skype on my Mac (details below) connected to a wireless network the incoming and outgoing audio drop out for 1 - 3 seconds at irregular but frequent intervals (approx every 5 - 10 seconds). This is regardless of the wireless network I am on - and that is dozens of them all over the world. Note it is voice only calls, not video. Apple has replaced the Airport card and the mother board; the OS has been reinstalled; test accounts set up but nothing fixes the problem.
At one point I had temporary relief by switching off 'Configure IPv6' in System Preferences/Network/Airport/TCP/IP. This worked for a month or so but now the problem is back as before.
All other aspects of wireless activity are fine. Wireless firmware is 1.4.4.
I have worn out my welcome with the usually sensational help desk. Any suggestions out there in Mac Land?

Hi there
Been a hectic week here getting this problem resolved. It is all OK now. Here is what we found and how it was done.
When Airport was playing up we set up an unlimited ping of the wireless router in the office. This is what it showed:
PING 10.10.10.1 (10.10.10.1): 56 data bytes
64 bytes from 10.10.10.1: icmp_seq=0 ttl=255 time=1929.885 ms
64 bytes from 10.10.10.1: icmp_seq=1 ttl=255 time=929.788 ms
64 bytes from 10.10.10.1: icmp_seq=2 ttl=255 time=2.633 ms
64 bytes from 10.10.10.1: icmp_seq=3 ttl=255 time=1.845 ms
64 bytes from 10.10.10.1: icmp_seq=4 ttl=255 time=1.941 ms
64 bytes from 10.10.10.1: icmp_seq=5 ttl=255 time=1922.656 ms
64 bytes from 10.10.10.1: icmp_seq=6 ttl=255 time=922.724 ms
64 bytes from 10.10.10.1: icmp_seq=7 ttl=255 time=2.012 ms
64 bytes from 10.10.10.1: icmp_seq=8 ttl=255 time=1.974 ms
64 bytes from 10.10.10.1: icmp_seq=9 ttl=255 time=2.283 ms
64 bytes from 10.10.10.1: icmp_seq=10 ttl=255 time=1918.448 ms
64 bytes from 10.10.10.1: icmp_seq=11 ttl=255 time=919.372 ms
64 bytes from 10.10.10.1: icmp_seq=12 ttl=255 time=2.609 ms
64 bytes from 10.10.10.1: icmp_seq=13 ttl=255 time=2.037 ms
64 bytes from 10.10.10.1: icmp_seq=14 ttl=255 time=2.259 ms
64 bytes from 10.10.10.1: icmp_seq=15 ttl=255 time=1921.022 ms
64 bytes from 10.10.10.1: icmp_seq=16 ttl=255 time=920.825 ms
64 bytes from 10.10.10.1: icmp_seq=17 ttl=255 time=2.416 ms
64 bytes from 10.10.10.1: icmp_seq=18 ttl=255 time=2.063 ms
64 bytes from 10.10.10.1: icmp_seq=19 ttl=255 time=1.954 ms
64 bytes from 10.10.10.1: icmp_seq=20 ttl=255 time=1917.649 ms
64 bytes from 10.10.10.1: icmp_seq=21 ttl=255 time=917.617 ms
64 bytes from 10.10.10.1: icmp_seq=22 ttl=255 time=2.018 ms
64 bytes from 10.10.10.1: icmp_seq=23 ttl=255 time=2.057 ms
64 bytes from 10.10.10.1: icmp_seq=24 ttl=255 time=2.106 ms
64 bytes from 10.10.10.1: icmp_seq=25 ttl=255 time=1916.329 ms
64 bytes from 10.10.10.1: icmp_seq=26 ttl=255 time=916.347 ms
64 bytes from 10.10.10.1: icmp_seq=27 ttl=255 time=2.020 ms
64 bytes from 10.10.10.1: icmp_seq=28 ttl=255 time=2.151 ms
64 bytes from 10.10.10.1: icmp_seq=29 ttl=255 time=2.005 ms
64 bytes from 10.10.10.1: icmp_seq=30 ttl=255 time=1915.818 ms
64 bytes from 10.10.10.1: icmp_seq=31 ttl=255 time=915.821 ms
64 bytes from 10.10.10.1: icmp_seq=32 ttl=255 time=2.091 ms
64 bytes from 10.10.10.1: icmp_seq=33 ttl=255 time=2.061 ms
64 bytes from 10.10.10.1: icmp_seq=34 ttl=255 time=2.064 ms
64 bytes from 10.10.10.1: icmp_seq=35 ttl=255 time=1911.739 ms
64 bytes from 10.10.10.1: icmp_seq=36 ttl=255 time=911.753 ms
64 bytes from 10.10.10.1: icmp_seq=37 ttl=255 time=1.923 ms
64 bytes from 10.10.10.1: icmp_seq=38 ttl=255 time=2.788 ms
64 bytes from 10.10.10.1: icmp_seq=39 ttl=255 time=1.911 ms
64 bytes from 10.10.10.1: icmp_seq=40 ttl=255 time=1907.626 ms
64 bytes from 10.10.10.1: icmp_seq=41 ttl=255 time=907.528 ms
64 bytes from 10.10.10.1: icmp_seq=42 ttl=255 time=1.847 ms
64 bytes from 10.10.10.1: icmp_seq
and so on.
After discussion with tech support they said the Airpot card had to be replaced. This was done with admirable expediency and I got the MBP back in 36 hours. On testing it the same problem was still there. Identical pattern on the ping test, the fault was not the hardware.
Once more a call to Apple and another tech. This time we booted from the OS 10.5 install disk and ran the ping test. I ran it for a few hours without seeing the fault, it worked fine. The problem had to be in the operating system.
After backing up all the data I zeroed the drive and did a clean install of the OS. Bingo! Problem gone.
So after 10 months, two airport cards and a mother board, the issue was in fact something corrupt deep in the OS.
So to anyone having similar problems with Airport, run a ping test as described above. If you see that kind of pattern, try a clean install before going down the hardware road.

Problem with Mail and customized keyboard layout

I have created a customized keyboard layout in XML, it loads and works perfectly with all applications except Apple Mail. I noticed on a googlegroup that somebody has the same problem. How can I submit this Mail bug to Apple?

download and run Find Any File to search for "Antidote".
FAF can search areas that Spotlight can't like invisible folders, system folders and packages. Any file you find will be in the search results window and can be dragged to the Desktop and then to the Trash bin.
OT

[SOLVED]problem with GNOME and wireless connection

Hi!
I'm new to Arch Linux, and have run into a few problems after installation.
My computer is a HP Pavilion dv6000.
I installed using "xf86-video-nouveau" driver, as i understand this is the best choice for "Nvidia Geforce Go 7400". Is it?
I also installed the complete "gnome", "gnome-extra", "gdm", "gnome-tweak-tool" and "gnome-shell-extensions" packages, but when I boot into gdm login, it automatically starts in fallback mode (the one who has "applications" and "places" in the top panel instead of "activities". What am I doing wrong here?
Btw, when I go to System settings - system info - graphics, there are three lines; "Driver", "Experience", "Forced Fallback Mode". "Driver" line only says driver, and is blank after. "Experience" line says "Fallback". "Forced Fallback Mode" is set to OFF.
Also, I cannot figure out how to get my wireless network set up correctly.
When i open System Settings - Network, I get an error saying System network is not compatible with this version.
Any help with this woill be greatly appreciated!
$ iwconfig
lo no wireless extensions.
wlan0 IEEE 802.11abg ESSID:off/any
Mode:Managed Access Point: Not-Associated Tx-Power=0 dBm
Retry long limit:7 RTS thr:off Fragment thr:off
Power Management:on
eth0 no wireless extensions.
Last edited by pkuvaas (2012-01-18 21:57:46)

pkuvaas wrote:
Thanks!
-dri driver worked. But if the NVIDIA driver works better, I should probably consider using that one.
I tried to install the NVIDIA binary driver, but when i tried to run
# chmod -X NVIDIA-Linux-x86-290.10.run
# ./NVIDIA-Linux-x86-290.10.run
I got a message telling me to close x first.
How can I do this?
Ho ho ho buddy, I see you're trying to install the nvidia driver from the website. Have another look here:
https://wiki.archlinux.org/index.php/Nvidia#Installing
the drivers are available through pacman Installing the driver through pacman will automatically take care of removing things that conflict and installing things you need to ge t the NVIDIA driver to work.
NVIDIA _might_ be better, 3d support in nouveau is still somewhat experimental and nouveau doesn't have all the power management features yet. It'll be something to experiment with. Have a good read of the NVIDIA and NOUVEAU wiki articles
pkuvaas wrote:
As for the wireless issue, I googled around a bit and found that the driver I need is ilw3945.
I added this to /etc/rc.conf:
DAEMONS=(...ilw3945...)
as it seems the drivers are included in udev.
However, when i try to open System Settings -> Network, it says
The system network services are not compatible with this version.
So I'm getting a little restless to find out what I can do to get the wireless network configurated properly, and how I can do it.
Any ideas?
First I think you've fundamentally misunderstood something. Drivers for linux come in module form, not in DAEMON form. A DAEMON is an application that runs in the background (sound server, network service, etc etc).
ilw3945 would have to be added to your MODULES section in /etc/rc.conf if that is the module you need.
humor me and post the output of this command:
$ lspci

Reformatting/reinstalling problems with iMac and Tiger... Please help!

Hi!
I've been trying to sell my iMac so that I can fund the purchase of a Macbook. Finally found a buyer, told him I would format the hard drive and re-install Tiger for his convenience (and my security).
I'll try to describe now the problems I have had:
- I booted from the installer disk 1; opened disk utility; zeroed out the entire drive (the one, in disk utility, on the left-hand drawer w/ the mfgr. # and drive size -- i.e., the MAIN one). This may be where I made my mistake...
- After this finished, I went back to the installer and began the installation process. Everything seemed to be on track.
- Disk 1 finished, the computer automatically restarted.
- Upon restart, I was asked to install the 2nd disk.
- Here is where I KNOW something (I did probably) went wrong: disk 1 would not eject; instead, I got a spinning beach ball for what seemed to be a long while... TOO long... SO long, in fact, that I manually restarted the computer, hit the eject button, removed disk 1, and inserted disk 2 in the hopes that the installation process would pick up where I left it. Unfortunately, it didn't.
- The computer will not boot-up from, recognize, or even ask for disk 2, at all. All I get, when trying to boot up from anything but disk 1 is a grey screen, and the flashing folder/"?" icon.
- I can still access installer and all the utilities when I boot from the installer disk 1. HOWEVER, when I try to run the installer again--trying to begin the process from scratch--the installer fails to locate the target volume! Moreover, when I try to use disk utility, it cannot verify or repair my HD (the main HD or the "My Computer" HD -- if that makes sense, my knowledge of the proper terminology is poor), nor can it erase them again. The reason? The message I get says "Volume failed to unmount," or something along those lines.
- Under information, I see that these drives are verified (or so the computer says) so I hope real damage hasn't been done, and that I just short-circuited the hardware somewhere along the line.
So -- might anyone have an idea as to how I can get this process back on track? Any help would be GREATLY appreciated!!! Thank you thank you THANK YOU, in advance!
Cooper

Thank you, Kappy and baltwo!
Yes, it is the 17" G5 iMac in my info. and, yes, I am using the (Tiger) disks that came with the iMac.
What I ended up doing was this, and I wonder if you might have any idea if it sounds good or not -- it seems, now, to be working:
- I entered terminal, and typed: "diskutil unmount /volumes/untitled" in order to force-unmount the volume that seemed to be giving me so much trouble.
- From there, I partitioned the main HD (extended, etc.), in order to create a new target volume for OSX.
- This done, I went back to installer, it found the new target volume, and voila! It's begun installing from disk 1 !
I wonder, though, should I have tried to erase that first, unmounted problem volume? I'm not sure how I could have -- it was unselectable from disk-utility once I unmounted it. It seemed that there was information on it -- 6.5GB, it had gone through the entire first-disk of the install process -- but, then again, the main HD showed all 148GB free once I unmounted that volume and created the new partition...
Any further advice you might give?
Thanks, again!

Problems with iMac and CS4

Hi out there! I`m a sales-person at an Apple-Premium-Reseller in Austria and I`m having troubles with a customers iMac (27'', 3,06GHz, 6GB Ram, ATI-HD4670 graphics with 256mb) running CS4. The problems are mainly when using Indesign. For example if I have a 4-page document with a few layers/transparency and i go to overprint-preview, it takes very long for it to load the images/preview, and when I move the pages they sometimes freeze/jolt when moving. If its a lager document (the customer is a graphic designer, often has to deal with 60+ pages and more, so thats a bit annoying) its even worse.
Since the hardware is a relatively new iMac with 256MB graphic, I assume that there's a software issue. Its runnign MacOs 10.6.5, I did all updates on both Mac and Adobe.
Has anyone heard about similar problems? Could it be that the graphic-card in this iMac is to weak?
Please help

What sizes are the images? "Overprint preview" pulls on the full resolution of all images. If they are hefty, it would be no surprise that the computer is bogging down.
There is an InDesign forum here that may offer more assistance.

Problem with imac and apple tv - can't view movies to buy or rent, tv etc

I also am unable to view youtube and tv trailers to buy as well as movies to buy or rent! My apple tv is now redundant!!!!!
Does anyone know how to email apple in the uk re this problem??????
Does upgrading to snow leopard help?

why did you start a new thread ??
1000flossy wrote:
I also am unable to view youtube and tv trailers to buy as well as movies to buy or rent! My apple tv is now redundant!!!!!
you have a different issue then, sounds like your appletv cannot get access to the internet.
Does anyone know how to email apple in the uk re this problem??????
there's no point emailing apple, as the issue is most likely internal to your network and not a fault with the appletv.
Does upgrading to snow leopard help?
that would have no affect on the appletv being able to access the internet.

Problems with iMac retina 5K (artifacts, glitches and etc.)

Hello dear Apple.
I have bought new iMac with retina 5K display and I have found lot of problem with it. It was December 2014 when I got my first iMac. And after then I have found few real problems with it.
The first problem is I can't open high resolution image with standard Preview.app. I mean 'high resolution' - more then 30-40 megapixels. When I open them, I can see image, but only 2-3 seconds, and after that I see horizontal artifacts only. I can't open images, like this Rembrandt.jpg; Carpaccio.jpg; Holbein.jpg
The second problem, when I change resolution in to scaled mode (System Preferences/Display) for increase image on display. I found when select some area on background of desktop it has left some lines after itself. It is particularly unpleasant if you have plain colour desktop background. You can view, how does it look here.
The next problem with animation in different parts of interface, e.g. sometimes when I open Time Machine some parts of windows are freezing or appear some artifacts or glitches near borders of window. And I have the same situation, when I open Mission Control, or any Adobe app or other, or simply rename a files. I have found few discussions with problems like mine, but in the separate places
5K iMac - bad GPUs?
Graphic Problems with Retina iMac
iMac 5K and indesign glitch
And after that I want to tell you that I have this problems on four (4) iMacs. It was really difficult to arrange four replace. I have lost a lot of time an spent a lot of nerves for discuss and resolve my problems with Apple support. Finally, they told me that they do not know about problems with iMacs, and they could offer give my money back. I glad to get my funds, but now in my country price for iMacs has doubled. And if they refund my money, I can buy half new iMac only.
I am sorry for my language and style, but I do not know what I should doing with that. And should I hope, that my problem resolve with OS X updates? Or it is hardware problem of the whole iMacs 5K...

Yes Ralph, absolutely correct, 4 times. Do you have the graphic card the same as me, or m290? Could I ask you check your iMac for few things, please?
For the first, can you enlarge scale in System preference/Display and install plain dark color desktop background. Are there any footprints after rectangular selection like in my video https://youtu.be/dBglFvjJx1Q?
And for the second, could you download this image https://upload.wikimedia.org/wikipedia/commons/0/07/Rembrandt_Harmensz._van_Rijn _-_Nachtwacht_-_Google_Art_Project.jpg and open in plain Preview.app, and zoom it? Are there any glitches?
Thank forward.

I would like to AirPlay mirror my iMac and be able to use both my magic mouse and wireless keyboard, but the bluetooth range won't let me. Is there a way to extended its range?

I am buying an iMac to AirPlay mirror on my big screen TV with AppleTV (2nd generation). But my TV is located far away from my iMac and I won't be able to use my magic mouse or wireless keyboard via bluetooth connection. I know I can use an app to simulate both mouse and keyboard, but I really need to use the actual devices.
I wish there was a way to pair them to my iPad or iPhone, via bluetooth, and control my iMac via network. It is a cheap solution, as I wouldn't need to buy any other device. I believe all these devices, without modifications, have enough technology to be able to work as I've imagined. The only need was to adapt the software.
Is there a solution simple as this one, or do I have to buy a Bluetooth extender in order to use my magic mouse and wireless keyboard? If so, which BT extender do you suggest and what is its range?
Thank you!

If you are still under warranty, contact Apple to get it serviced. You can also visit an Apple Store or Authorized Apple Service Provider to get it looked at.
iPhone - Contact Support - Apple Support

I got a new iMac and my keyboard is not pairing to the iMac. The Keyboard came with the computer.

I got a new iMac and my keyboard is not pairing to the iMac. The Keyboard came with the computer.

Since it's a new machine, contact Apple's Support and let them deal with it.
27" i7 iMac (Mid 2011) refurb, OS X Yo (10.10.1), Mavs, ML & SL, G4 450 MP w/10.5 & 9.2.2

I'm having issues with my apple wireless keyboard and bootcamp 5

I'm having issues with my apple wireless keyboard.
I just bought an Apple Wireless Keyboard for my ThinkPad E430 but the keys are not compatible.
I installed BootCamp 5 and it worked great but whenever I restart, it changes my system's time.

What do you mean by racing around in circles? Have you done any damage to your phone? Like drop it or get it wet?

Will magic mouse and wireless keyboard work with my G4?

hello, i have a 1.25 Ghz ppc g4 imac and have leopard installed. i was wondering if i get a bluetooth dongle and a magic mouse and wireless keyboard would it work? would i also need a special kind of bluetooth adapter? i already have airport extreme, im going for the modern mac one wire (power cord) look. thank you.

According to this on the Apple Store:
http://store.apple.com/us/product/MB829LL/A?fnode=MTY1NDA1Mg
the Magic Mouse requires at least OS 10.5.8 whcih you don't have.
The current wireless keyboard requires 10.6 which cannot run on a G4 iMac.
I would look to third-party solutions. I like Logitech input devices:
http://www.logitech.com/en-us/home
However, even the Logitech devicez may require a higher version of the Mac OS than you have. Be certain to check system requirements very closely before buying something.

Brand New iMac and wired keyboard not working

I just bought a new iMac.The wired keyboard seems to work, the mouse is plugged into the keyboard and that works, and I can, somewhat make changes to the volume and other small changes. The ESC key works (I can turn off VoiceOver)but... I can not even get the computer up and going. I can not put in my name or other registration information.
Any ideas if the keyboard has some kind of other settings that I need to turn off. There is no software or anything else in the Mac that I know of. It is brand new and just arrived today.
Anyone have any suggestions?

I'm so sorry. I know this a bummer. But better to take it back. When you take it in, if they boot it and get it to work, make sure and shut down the iMac, wait about ten seconds and press the power button. Make sure it boots to the Desktop and that your keyboard functions as it should. Just make absolutely sure it works before you bring it back home. In fact, since you could not get through the registration process, perhaps they will go through that with you since had problems with it. Something isn't communicating between the iMac and the keyboard. Could be the USB ports, software/hardware ... hopefully they'll repair it to your satisfaction or replace it.
Carolyn
Message was edited by: Carolyn Samit

Problem with iMac and Wireless keyboard

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