Problem with InDesign CC exported epub for upload to IngramSpark

I am completely frustrated with IngramSpark. I have an epub file exported directly from InDesign and it repeatedly is being rejected by Ingram with the following message:
Adobe Format Rejected - Invalid Metadata or Content File
04/10/2014 12:05:48
Conversion Error: An error has occurred during the packaging process: E_PACK_ERROR http://localhost:8085/packaging/Package File%20already%20encrypted%20or%20unexcpected%20font%20mangling%20algorithm:%20http://www.idpf.org/2008/embedding Request XML was: <package xmlns="http://ns.adobe.com/adept"> <location>ftp://LIGHTNINGSOURCE\autoftp:s3tpwd@localhost/GBTargets/9780985849405.enc</location> <src>http://ebook.lightningsource.com/TitleDownload/LSCFD.dll?hdlr=ADEPT&
Ingram claims the E_PACK_ERROR is the problem and that it originates on my end. We (the author and I) have tried numerous times via Verizon and AT&T servers to upload the file. I have vetted the file for anything extraneous, even replacing an ornamental font with just the one font family, Adobe Caslon Pro. I do not encrypt any files on my computer.
I do not know what else I can do to avoid the E_PACK_ERROR. Any suggestions would be of great assistance. This file passes muster with no errors when run through any of several different epub "validators", and the book performs flawlessly on Android phones and tablets, iPhones, and Windows and Mac PCs using several different ebook readers.

If the support staff at Ingram Spark is not helpful, maybe you'll just have to deal with the eBook sellers yourself. If the file passes IDPF validation, and if it view correctly on the eBooks you want it on, then the problem is at their end, not yours.

Similar Messages

Is there a problem with Indesign effects exporting to PDF?

Hi All... Since updating to the latest version of Indesign, I can't seem to get my effects to work when I export into a PDF? Am I doing something wrong or is there a problem with the new version of Indesign? I have a job that I'm urgently trying to get out but can't get the drop shadow or bevel emboss to transfer to the PDF that needs to go to my client? Can anyone help me with this ASAP pleeeeease???

RAZ! wrote:
It looks OK in the Indesign overprint preview and I usually have my Acrobat set to view overprint as well so I turned it off & on just in case there was something happening there, but no luck!
I am using a spot colour in the background behind the graphic but not on the graphic itself, but I don't think that should effect it as I'm sure I've done this many times (But I am starting to doubt myself now... lol)?
It looks OK in the Indesign overprint preview
I am using a spot colour in the background behind the graphic but not on the graphic itself…
That is reason, why it looks like it looks. But what happens if you replace the spot to a process color?

Problem with ID CS5 to epub

Dear Adobe
I have the following problem with Indesign CS5.
After placing correctly my pdf doc into ID CS5 and exporting it for epub, the exported epub file is generated with only small size. I mean when i opened the epub file with Adobe digital edition, i can not maximums the size of the doc. I think the problem is that ID CS5 is added a page number for only the first page in the right bottom of the first page only. This will makes the doc to be displayed with maximum only by adding an extra blank page to the right of each generated page which contains only a page number, so that I can not change the display size in Adobe digital edition. However, Adobe digital edition is working well for other e-books.
How can I remove the page number on the first page and make the epub file to be displayed with normal size.
best regards
thaar al_taiey

The InDesign forum is here:
http://forums.adobe.com/community/indesign/indesign_general
This forum is for problems with the forum itself.
Good luck.

Problem with ID CS5 to epub - Please Help

Dear Adobe
I have the following problem with Indesign CS5.
After placing correctly my pdf doc into ID CS5 and everything is OK, I exported it for epub, the exported epub file is generated with only small page size. I mean when i opened the epub file with Adobe digital edition, i can not maximums the size of the doc. I think the problem is the ID CS5 is added a blank page in the right of each page. The blank page contains only a page number for only the first page in the right bottom of the first page only. This will makes two pages to be displayed and tends to reduce the size of original page and the epub-doc to be displayed with maximum size only by adding an extra blank page to the right of each generated page which contains only a page number.
How can I remove the page number on the first added page and make the epub file to be displayed with normal size.
best regards
thaar al_taiey
Message was edited by: thaar_altaiey

can anyone help

Problem with InDesign CC redrawing the screen too slow while using Zoom tool

Hello. I got a problem with InDesign CC redrawing the screen too slow while using Zoom tool. Sometimes it takes more than a secong to zoom in or out. However InDesign CS6, Photoshop CC, Illustrator CC works just fine. What could be the problem, videocard or something else? Below is my PC configuration: OS Windows 8 Pro (x64); processor Intel Core i7 2600k CPU 3,40GHz; video adapter NVIDIA GeForse GTS 450; monitor NEC PA271W (2560x1440).

Yes it’s a bug. The trick is to select the tool and then left click the photo information strip and hold for a few seconds until you see the windows bar at the top of the screen (not responding)
The lasso tool should then work normally.

Printing problems with InDesign CS3 running on OS 10.6

I recently upgrade my old G4 Mac (OS 10.4) to a new Mac Mini running OS 10.6.6. I am still running CS3 and have encountered only one problem. When I print multiple copies documents from InDesign that contain several layers, each copy is processed separately, so that it can take several minutes just to send the print job to the printer if I'm printing over 20 copies. Then once the print job is processed the printer pauses between every copy, which is tripling the printing time. If I print a simpler document with only one or two layers it processes all the copies at once, as it should. I am printing on an Okidata 6150 color laser printer.
I never had this problem on my old computer. I'm wondering if this is one of the "unsupported" bugs of running CS3 on Snow Leopard. I want to make sure that this is a problem unique to running CS3 with Snow Leopard before I go ahead and upgrade to CS4 or CS5.
computer: Mac Mini core 2 duo 2.4 ghz processors, 4 gb RAM, printer: Okidata 6150 DN color laser printer.

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

I can not do the update , what should I do to fix this error ? "There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

I can not do the update , what should I do to fix this error ?
"There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

Hi,
Please refer to the help document below:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

I have a problem with indesign cs6 and my epson 3880 on mac

I have a problem with indesign cs6 and my epson 3880 on mac. I need an older version of indesign but do not have a serial number....any suggestions?

I see then I believe Kglad's advice is on track with starting with updating your printer drivers. I have also moved this discussion over to the InDesign forum as the Users in this forum likely have additional suggestions.
Also if you can please turn off your e-mail signature if you want to respond via e-mail. Your responses are going to a public forum where the information is accessible by anyone. I have edited your previous response to remove the signature.

I had problem with my apps,they open for a while and closes with in seconds i cant acess them

i had problem with my apps,they open for a while and closes with in seconds i cant acess them and i had this with all apss,expect apple apps

Do you have a lot of apps? Did you use a lot of apps recently? If so, many of them may still be resident in memory even if you aren't currently using them. Double-tap the home key and you should see the app tray with a list of most recently used programs. Press and hold the icons in the tray and remove the ones you don't use often to remove them from memory. Powering off and then back on might also help.
My wife's iPod does that sometimes, and it's usually because we run out of memory due to apps remaining in memory even when not used. The suggestion above is how we normally fix the problems.

Type problem with InDesign, especially CC.

Hi. I'm experiencing a type problem with InDesign, especially CC. When I open a type box, the cursor appears in the top right hand corner. I can correct that by selecting 'range left' but when I paste or type in my copy, the final period of each paragraph appears at the beginning of the last line. This is drivning me up the wall as I can find a way of correcting it.
Any ideas to solve this problem?
Thanks

Are you using a MENA (Middle East North Africa, Hebrew, Arabic, Farsi, …) version? Then restting woul not help.
If not, you have to create a new document with the same Paragraph, Character and Object Styles (name should be identical) and import them into the other document to overwrite these style oddities.
If you are working without styles? Create correct new styles and apply them.
I doubt that resetting preferences will change here anything as paragraph properties from any existing document will not be changed when working with new preferences.

Printing problems with InDesign CS3 with Mac OS 10.6.3

I am not new to InDesign... I have CS3... but I am brand new to Mac Snow Leopard (OS 10.6.3). Although I can open CS3 and use the application, I cannot print with it. None of my other applications has printing issues... just CS3. Any suggestions?
Richard

Hi again Peter
It is version 5.0.4. I updated it when I newly installed it a week ago in my new computer, and then again updated it just yesterday.
I might mention that before I got my new computer, I was running Mac OS 4.11, and was using InDesign 3.0. I had bought InDesign CS3 about a year ago, but hadn't gotten around to using it since version 3.0 had been working fine, and I was used to it. Then, when I got my new computer, I decided it was time to use the newer version. However, while using InDesign 3.0 with the old Mac OS 4.11, a printing problem popped up there, too, a few months ago... and it also involved printing problems with Adobe Reader. I contacted Adobe, and they sent me a patch which fixed it. I will contact Adobe again if need be, although I thought I'd start here first to see if it was a common enough problem that someone might be able to provide a free and routine answer.
Richard
Date: Tue, 15 Jun 2010 20:10:13 -0600
From: [email protected]
To: [email protected]
Subject: Printing problems with InDesign CS3 with Mac OS 10.6.3
I neglected to ask what version of indesign CS3 you are using. I also
notice that Mac OSX 10.6.4 has just been released. It actually
addresses some CS3-specific issues, though they seem to be related to
launching the apps, not printing. It may be worth trying to update,
nonetheless.
Peter Truskier
Premedia Systems, Inc.
510-655-4454
>

Problem with Indesign CC 2014 and tables

Problem with Indesign CC 2014 and tables. The text rearranges itself when I delete or add something in a table; the footnotes to the text associated with the overlap even getting unreadable. Just click on the chain symbol in the window and everything is fine. Why?

try circumventing your cc app and see if that helps:
if you follow all 7 steps you can directly download a trial here: Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

I keep getting a message about a problem with the plug in container for firefox. what does it mean?

I am getting a pop up box saying that there is a problem with the plug in container for firefox. It keeps saying do I want windows to find a fix for it and close it or do I just want to close the program. What is this plug in container for firefox and why am I constantly getting this message? It has been happening for the past month or two.

It means either you have a faulty/out of date plugin, or your firewall/antivirus is causing problems with Firefox.
Make sure you update all your plugins and disable unwanted ones.
https://www.mozilla.org/en-US/plugincheck/
https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons
Also, make sure your firewall/antivirus is not blocking plugincontainer.exe from the Firefox folder in your computer. How you make sure that's not the case will depend on your firewall/antivirus.

There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page

There seems to be a problem with the file download. For troubleshooting tips, please visit our customer support page.

Thank you for the update Dlawrenceusa. I would recommend reviewing the installation logs for the updates that are failing to apply to determine the exact cause of the failure. You can find details on how to locate and interpret the installation log files at Creative Cloud Help / Troubleshoot install issues with log files | CC. You are welcome to post any specific error messages you discover to this discussion.

Problems with sources of supply determination for external requirements.

Hi gurus...
My scenario is SRM Classic Extended.
We have a problems with sources of supply determination for external
requirements comes from ECC. The shopping cart is created with successful
based in the purchase requisition at ECC, but when i try to make the
determination of sources of supply the system doesnt find any source of
supply.
There are a lot sources of supply creates for these parameters. The
contracts were already replicated to ECC.
This problem only occurs with external requirements comes from ECC, if i
created a shopping cart directly at SRM, using the same parameters, the
system propose the sources of supply correctly.
Is there something that we can do?? This is the normal comportment for the souces of supply?
Tks,
Gustavo Nogueira

Hello Gustavo Nogueira
Then it is an issue.
How are you searching the source of supply in sourcing cockpit.
Can you replicate the issue?
Let me know step by step,
as per standard SAP , source of supply data must be available for shopping carts so that buyer can assign the source of supply.
please share what source of supply you have there .

Problem with InDesign CC exported epub for upload to IngramSpark

Similar Messages

Maybe you are looking for