Problem with ink cartridges

We have a fairly new (6 mo.) HP 6100 printer that quit working, indicating a problem with the cartridges. I purchased all new ink cartridges, matching the number posted inside the printer door (933 for CMY and 932 for K). The printer still doesn't work, giving the message "The printhead appears to be missing, not detected, incorrectly installed or incompatible." I have removed, cleaned, re-installed. Still nothing.

Hi Bigs4Kids,
I understand you have an Officejet 6100 that is telling you the printhead appears to be missing or damaged. I'm sorry to hear this, but I will do my best to assist you.
As this printer does not have a removable printhead, I'm not entirely sure what you removed and cleaned, but I would suggest that you call HP Tech Support and inquire about getting the printer serviced, as stated in this A 'Missing or Failed Printhead' Error Message Displays on the Printer or on the Computer document.
Hope this helps, have a great weekend!
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**MissTeriLynn**
I work on behalf of HP

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Help! Problem with Ink Cartridge Compatibility Photosmart C4383 in my present location

Need your help! I bought my printer in the Middle East almost 2years already Photosmart C4383 with the Ink Cartridges 140(black) & 141(tricolor). Since, I already resides in my country now, the Philippines and I still use the printer. Just this week, I already run out of Ink Supply and decided to buy one. Since, I bought the printer in another country, I decided to check in the site for compatibility for Ink Cartridges. The results stated that the Photosmart C4383 belongs to Photosmart C4380 series and it also states there that HP74 (black) & HP75 (tricolor) are the compatible cartridges for the printer in my region. Since, I still have the tricolor 141 ink cartridge available, I decided to buy only the HP74 (Black) ink cartridge. But when I place the HP74 (Black) Ink Cartridge to my printer, I was surprised to see in the display screen that the Ink Cartridge I bought is not compatible with the printer. I was so disappointed because if I cannot use the product then I just waste of money and and check again and again in the sites for ink compatibility in my region but still stated the same that HP74 (black) is the compatible ink cartridge and also saw a result that states to "reset the printer to work in my current location". Needs your help to enlighten me and give me the right solutions for these problems and the steps how to do it the right way. I need to use my printer so badly. Thanks.
This question was solved.
View Solution.

You will need to Contact HP and request a regionalization reset. This will require you have access to your computer and the printer while on the phone with the HP agent. If the C4383 is a model only sold in certain regions it may not be possible to have the region reset.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Problem with ink cartridges in my HP Photosmart C4680 Printer

I recently installed new ink cartridges in my printer. Admittedly I had trouble getting them in place--even following the instruction from the internet. Now when I print something in color, I get messages saying the ink levels are not correct as shown and it often flashes on the screen the "Shop on Line" page. What have I done wrong ?

phantom3 wrote:
Can I use the old generation rebuilt ink cartridges in my hp 1513 all-in-one printer.
Hi,
Well, your printer simply won't print.
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Problem with ink cartridge

OfficeJet 6500 E709n
Black XL cartridge, newly installed, expiration date 2012
It won't print. The printer works; just nothing that's supposed to be in black shows up.
I've run a printer head cleaning and cartridge alignment. With the former, it printed all other colors; with the latter, only the blue.
Thanks for your anticipated help!

Try soaking the printhead as shown here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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460 desk jet problems with ink inst.

Hi there, its just now in the middle of the night i bben working for several month doing all print out now. the printer blik orange and i open to replace both 338 and 343 ink but it won't go to the right position to change the ink.But on my computer everything seem ok, like its printing. but its still bliking. I have changed them by letten my hand stop it gently in position but nothing happens. I am so f.. confused and need to do it Thanks

Hi @ChrissyStar,
Welcome to the HP Forums!
I understand that your HP Deskjet 1000 will not print using the black ink cartridge, but will with only the color cartridge.
Please take a look through this print quality guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Deskjet 1000, 2000, 3000....
Thank you for posting, and have a good day!
RnRMusicMan
I work on behalf of HP
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Deskjet 3055A shows "problem with tricolour cartridge" when I try to print.

I am relatively new to the world of wireless printing. The printer is not quite a year old and I've never had problems printing from my iPad before. I have removed and replaced the cartridge but still the same message!

I should have asked this from start, Does The Black Ink Work?...... Not true, its an "estimated ink level" So it may be empty. BUT Now i know your not dealing with a NEW one. There is a few thing you can try. go to you "toolbox" command under your printer icon and run a cleaner for cartridge's (or similar command), also take it back out and (with again a soft thing) clean off the silver rectagle slot on the bottom (it will leave color on the soft thing you using to clean it with) just in case it has dryed up ink stuck on it from sitting. If that one is also used do the same... or spend the 20 some bucks for a new one just to see what happens. Hope this helps you out.
Thank's, Cotton

Problems with ink signatures

I used InDesign CS6 to design a fillable PDF form to be distributed via Adobe Acrobat Pro X. When testing, I have no issues with the form fields or digital signatures. However, for this form, we would like the recipient to be able to use the "apply ink signature" feature. Whether the file is reader enabled with extended features or not, I experience two problems.
One is receiving this message: "The security settings on this document prevent adding text and/or placing a signature on it from Adobe Reader. To fill and sign this document you need to print it out." However, one can simply close the message and apply the signature.
However, the signature is not visible at the sender's end once the form is submitted.
Working for a nonprofit, we are not in a position to purchase a second EchoSign license. (The "parent organization" supplies the first license.) I have found another solution, but I would like to know what I am doing wrong because I assume my problems are a result of user error.
Thank you in advance for any assistance provided.

Mr. Johnson,
I just sent another test. The document contains no digital signatures. I also did not save as Reader Extended with enabld features. I still received the same error message that I mentioned above. Could you offer further assistance?

HP Officejet Pro 8600 "Problem with Printer or Ink System'

A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...

Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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My HP2575 give's "Ink Cartridge Problem - Remove and check cartridge on right"-error

Hello,
I have a HP photosmart 2575 all-in-one. For just a couple of month's I use my black 339 cartridge and suddenly it give the error "Ink Cartridge Problem - Remove and check cartridge on right", with means the black cartridge. I always use original HP cartridges and have never filled them by myself or other people. Because the expire date is just a couple of weeks late, HP won't support me. For now I put a new cartridge in the printer, with works fine. How can I solve this problem with my cartridge? It has enough ink for many prints to make, so I don't like to throw that away. I hope you can help me with tis matter.
Thanks a lot.

Hello Tom_Heitbrink. I have located a document you can follow to troubleshoot your issue. Let me know your troubleshooting results after following the document. I'm only here to help!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00427221&cc=us&dlc=en&lc=en&product=441240
Mario
I worked on behalf of HP.

Problem with the printer or ink system. Turn printer off message.

A message on the printer reads that there is a problem with the printer or ink cartridges. I turned off printer several times, I have replaced cartridges. At the bottom it says to contact HP. What do I do to get my printer working again? I also need to delete other printers that are listed as ones that I can use. I don't have any idea about these other printers other than the HP printer 6700, All in one.

Hi , I understand you are seeing an error stating there is an problem with the printer or ink system. If you have completed the solutions presented in the following document I suggest calling us: HP Officejet Printers - 'Problem with Ink System' Error Message Displays on the Computer During Setup. To reach somebody in tech support, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear.

Printer problems with Officejet Pro 8500 A910

Dear all,
I have been given as a present an Officejet Pro 8500 A910 (serie number CN16LDM020 and product number CM756A). The people whom I have got it from already had some problems with the printer heads. I have accepted the printer, because I want to have it working again. I do encounter some problems however. I hope you kind people on the forum can help me out and get this thing working again. As a side note: I am only interested in using the scanner, printer (only black and white - I do not print in colour) and e-printing (I understand that it is possible to email documents to printer, so that they are printed whilst you are somewhere else).
Upon installation I have conneted the internet to my wi-fi. Upon installation it made some test prints, whereby the black dots were good, but the cyan and other colours were not. When I now turn off the installed printer and switch it on again it takes the printer about 5 - 7 minutes to initialize. On the touch screen of the printer it is said "Checking printer, this might take 5 minutes", "Checking printheads", "Aligning printheads" and alike notifications. After 5 - 7 minutes the printer gives the following notification: " Failure notice. Alignment failed. Refer to device documentation for details." When I then push the question mark on the touch screen the following notidication is given: " Alignment failed. Check printer quality of the current print job. If it is not satisfactory, try aligning the printer to see if that improves the quality. To align the printhead again, touch (home), touch (arrow right), touch Tools, and then touch Align Printhead." When I follow these instructions, the same thing happens. I have tried the option "Clean printheads" under "Tools". The test prints that come out are again good in black and white and not good in colour.
The ink level of the cartridges is very low for Yellow, Magenta and Cyan. For Black the printer gives a question mark. The expiry date of the cartridges is in 2015. The information on the Self Test Diagnostic Page (you get when you print a report from checking the ink cartridges) gives the following status:
Printhead status
Printhead health: Good (for both Black/Yellow and Magenta/Cyan)
Serial: 7735960 (Black/Yellow) and 7744345 (Magenta/Cyan)
End of warranty: mid-2013
Accumulated ink usage (ml): Black 99/Yellow 71, Magenta 57/Cyan 58
Refilled supply:
Detected in printhead/printer? For all cartidges "yes".
When I try to print a document from Word on my MacBook (which runs on Mac OS X 10.6.8) and the printer is on stand-by, Word recognizes the printer, starts with the print order but then comes with the notifications "Printer offline" and "Cannot find printer" and postpones the print order. Today I reset the printer and the print job that I had before the reset (which was postponed) came out.
Today, I printed a document whilst the printer was not on stand-by (the touch screen was on home menu) and the print was well (it was only black and white). After the print, the printer also made a print report. Again, the colour was bad, but black ink was good. After that print report, the printer started aligning again. After 5 minutes it gave the above-mentioned failure notice (" Failure notice. Alignment failed. Refer to device documentation for details.").
I would assume that the first thing that I should do is get new cartridges. However, since I only print black and white, can't I just buy the Black Ink and disable the other cartridges? Then, I am thinking of not buying HP cartridges (since the warranty term is already over). What cartridges do you reccomend (price-quality)? If new cartridges are installed (previous owner had same problems with full cartridges) and the problems (with print heads) are not solved, what should I do?
On a second note, I want to use the option of printing online. In other words, give a print order on my Iphone to the printer so that it starts printing at home. How do I set this up? How can I test this?
I would be very obliged with your feedback on the above.
Kind regards,
Onno

Hey Onno,
I see you have several items listed about your Officejet Pro 8500a (A910 series) printer. The main issue that stands out is the print quality issue. I would advise starting here with your printer.
From your information I can see that refill or remanufacture cartridges have been used in this printer at some point. It is possible that the ink from these cartridges have damaged the internal ink system of the printer. If you have performed all the troubleshooting steps for the print quality issue you are experiencing, then the next step is going to be replacing the printheads of the unit.
Troubleshooting Print Quality Issues
The 8500a requires all cartridges be available even if you are simply printing in B&W. If the cartridges are low, then you will have to replace the cartridges as needed. Typically by the design of this printer, however, print quality issues do not follow ink levels in the cartridges as ink is piped to the internal printheads, thus even with empty cartridges there is some ink remaining in the system.
The printheads for the 8500a can be found at most HP certified retailers if you decide to attempt replacing them as a step towards resolving the issue. As to the cartridges, I would advise using genuine HP cartridges as HP ink is designed with HP printers in mind. For information about refilled/remanufactured cartridges please click here.
Hope this helps in getting the print quality issue alleviated,
Jason
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I am not an HP employee.

C4188 - printing with one cartridge

Is it possible to print with one cartridge installed? I am having problem with black cartridge so i removed it. The printer refuses to do anything with just color cartridge installed. Annoys a lot !!! It is a pure show stopper.
Thanks in advance.

Hey @VIC-GEISH ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
So there are a few things that I have to let you know. No printer, HP or not can print only black that is an InkJet. The reason for this is because many people would print only black with their multi-colour printers and the ink wells for the coloured cartridges would dry out and never be usable. So whether you select black only or greyscale you are still going to be printing some colour in those printouts so that the printer will be able to print colour when you need it to.
If using ONLY black was what you were trying to get the instructions for, unfortunately that is not possible. If you want to print ONLY black i recommend looking into laser black only printers that are multi-function, black only printers. They don't use ink they using toner power cartridges that last a very long time but are more expensive. We have those options in our HP LaserJet line.
Hope this helps! Have a great day!
I worked for HP.

8900 printer changed black cart. error code problem with printer system

Changed black cartridge in 8900 series all in one printer error message says trouble with print system call HP. Have removed and reinstalled catridge still same error message. HELP!!!!!

Hi @melvinc
Welcome to the forums
I read about the issue you are facing on your printer, as it's now showing a problem with the ink system. I cannot locate a "8900" printer, could you possibly have the Officejet 8600? If so, please try out the steps from the guide below. If you reach a step where it asks to replace the printhead or printer, call us directly to see what your replacement options are with HP.
A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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X64 ink cartridge install

unboxing and setting up new officejet pro 8620 printer. put in ink cartridges as it shows on screen. screen displays message saying "problem with ink system. lift the latch on the print carriage, reset the printhead. (don't know what any of that is) and then remove cartridges and inspect for leaks. do not use leaky cartridges. if the cartridges are ok, reinstall them. after reinstalling, turn off the printer, and then turn it on again." tried turning off. displays message "printer initialization and calibration in progress. do not turn printer off during this process." thanks for any help anyone has. the os probably isn't relevant because i haven't gotten to any point where that would come into play yet.

Hi , Welcome to the HP Forums! I see that you are getting the message saying "problem with ink system. lift the latch on the print carriage, reset the printhead." With your HP Officejet pro 8620. I am happy to help! Please, try the steps within this guide, 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Message Displays. If this does not resolve your issue, the printer will need to be serviced / or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Printer Problem with HP Office jet 6600

I have the following message displayed on the printer.
There is a problem with your printer or ink system. Turn the printer off then back on if the problem persist contact HP.
I have searched through the HP suggestion for repaid but find no match.
I did change my cartriges for the first time. The magenta supply showes low even though its a new cartrige all the other show full,
I'm under waranty but have no idea how to move forward
Any help would be greatly appreciated

Hi @FrankieP,
Welcome to the HP Forums!
I understand that you are getting the error message, "There is a problem with your printer or ink system. Turn the printer off then back on if the problem persist contact HP". With you HP Officejet 6600. I am happy to help with this error!
I would recommend to look through this guide, 'Problem with Ink System' Error Message Displays on the Computer During Setup.
If that guide does not resolve your issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Problem with ink cartridges

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