Problem with interaction center web client  e-mail

hi gurus, my problem is in interaction center webclient, when i click in the e-mail link,appears the email form but i cant send any email because all the fields in the screen (subject, body , from, date, to, etc) are not enable (i cant write anything because is not possible), so i dont know how to enable this fields in the interaction center web client.
In interaction center win client i dont have this problem.
I post this thread in crm forums but nobody knows how to do it, so i hope maybe here any one knows thanks

Hi.
I ran into this problem. How is it solved?
And another question-how to set up a mailing list Search ?

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