Problem with Interaction Centre-Webclient

Hai Experts,
The problem in this issue is call HR center people when they end call the calls does not end itself and they are not able to receive any calls unless they close manually and reopen the session and We are not able to reproduce this issue but it happens to most users.
Usually the process goes like this.
when call comes up the Name of the caller is displayed in CRM Web UI screen and agent confirm the employee and create service ticket do what ever the process needed and saves it . Once saved he click on end button so that screen refreshes and ready for next call( Automatically goes to Identify Employee screen when clicked end)
But users are not able to end call after saving the ticket and this is not consistent they face this issue once a while.
Please suggest whether there is any problem in any program which END button uses or is there any other problem other than SAP
Thanks and Regards,
Teja

Hi Hongyan Shao,
Thanks for taking your time to answer my issue.
Actually we have two issue in this
1.When users press the End button, ideally, the current screens should be closed and default screen of Accoutn Identification should be shown.
This does not happen.
Actually, nothing happens when users press the End button.
Users cannot click on anything else too and the screen seems to be frozen.
Users have to close the IC session and relogin.
2.And one more issue is when user ends call by click on end button it goes to account identification but Name of the account still be there on top left top side where it shown account name. but it allows agent to take another call and create service ticket.
Please note that we are using CTI( Avaya phone)
Now since these two are an intermittent issues, i do not have reproduction steps.
Thanks and regards,
Teja

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http://help.sap.com/saphelp_nw04/helpdata/en/d2/4a94696de6429cada345c12098b009/frameset.htm
https://www.sdn.sap.com/irj/sdn/interactiveforms-elearning
/people/thomas.jung3/blog/2005/07/13/lessons-learned-from-adobe-forms-development
/people/community.user/blog/2006/11/20/search-help-in-isr-adobe-forms
/people/franklin.herbas/blog/2005/12/13/2d-barcode-pdf-forms-with-sap-netweaver
/people/vani.krishnamoorthy/blog/2006/05/17/fillable-adobe-forms-using-abap
http://help.sap.com/saphelp_nw04s/helpdata/en/43/849b3482206353e10000000a11466f/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/43/82538c0c4458bbe10000000a422035/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/46/55c841d202c317e10000000a155106/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/6d/bd2d828aa04eeb9451aad0d02ae9a0/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/dd/60694fddb74ad88cdb7d2a094f3dd2/frameset.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/d4fe7fca-0b01-0010-569a-9a9c1ddf4132
https://www.sdn.sap.com/irj/sdn/docs?rid=/webcontent/uuid/7c3bc67e-0c01-0010-dbb3-908315896909 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
https://www.sdn.sap.com/irj/sdn/docs?rid=/webcontent/uuid/7c3bc67e-0c01-0010-dbb3-908315896909 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
/people/vani.krishnamoorthy/blog/2006/05/17/fillable-adobe-forms-using-abap
https://www.sdn.sap.com/irj/sdn/interactiveforms
http://www.sap.com/company/press/press.epx?pressID=2785
http://www.adobe.com/enterprise/partners/sap.html
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http://help.sap.com/saphelp_nw04/helpdata/en/1e/05853ff8ec2c17e10000000a114084/content.htm
https://www.sdn.sap.com/irj/sdn/interactiveforms
http://www.sap.com/solutions/solutionextensions/pdf/BWP_Interactive_Forms_Adobe.pdf
It contains lots of useful information, documentation, and e-learning materials teaching you the basics.
http://help.sap.com/saphelp_nw2004s/helpdata/en/b7/64348655fb46149098d95bdca103d0/frameset.htm
Use the Tcode : SFP
https://www.sdn.sap.com/sdn/developerareas/was.sdn?page=AdobeForms.htm
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http://help.sap.com/saphelp_nw04/helpdata/en/1e/05853ff8ec2c17e10000000a114084/content.htm
https://www.sdn.sap.com/irj/sdn/interactiveforms
http://www.sap.com/solutions/solutionextensions/pdf/BWP_Interactive_Forms_Adobe.pdf
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http://help.sap.com/saphelp_nw2004s/helpdata/en/b7/64348655fb46149098d95bdca103d0/frameset.htm
Very useful
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/00f4f594-7306-2a10-8483-b45bec157093 [original link is broken]
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http://help.sap.com/saphelp_nw04/helpdata/en/c8/4adf7ba13c4ac1b4600d4df15f8b84/content.htm
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Debugging
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http://www.cba.nau.edu/haney-j/CIS497/Assignments/Debugging.doc
http://help.sap.com/saphelp_nw04/helpdata/en/5a/4ed93f130f9215e10000000a155106/frameset.htm
http://help.sap.com/saphelp_47x200/helpdata/en/c6/617ca9e68c11d2b2ab080009b43351/content.htm
http://www.cba.nau.edu/haney-j/CIS497/Assignments/Debugging.doc
http://help.sap.com/saphelp_erp2005/helpdata/en/b3/d322540c3beb4ba53795784eebb680/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/84/1f624f4505144199e3d570cf7a9225/frameset.htm
http://help.sap.com/saphelp_bw30b/helpdata/en/c6/617ca9e68c11d2b2ab080009b43351/content.htm
http://help.sap.com/saphelp_erp2005/helpdata/en/b3/d322540c3beb4ba53795784eebb680/frameset.htm
ABAP Debugging
http://www.saplinks.net/index.php?option=com_content&task=view&id=24&Itemid=34
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http://help.sap.com/saphelp_nw2004s/helpdata/en/c6/617ca9e68c11d2b2ab080009b43351/content.htm
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https://createpdf.adobe.com/index.pl?BP=IE&LOC=en_US
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C:Documents and Settingsvuser01DesktopSANKET SPersonalVikalpsap netweaver ABAP and adobe Formspdf form webpdf based print forms.htm
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http://searchsap.techtarget.com/generic/0,295582,sid21_gci1079310,00.html?Offer=SAPwn927nw
http://www.thespot4sap.com/articles/SAP_Netweaver_Introduction.asp
http://help.sap.com/saphelp_webas630/helpdata/en/cb/f4bc3d42f46c33e10000000a11405a/content.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/c7cbe08d-0c01-0010-8bac-b9ce7348246c?source=gawindev09&kw=sap+netweaver&adgroup=brand_netweaver
https://www.sdn.sap.com/irj/sdn/downloaditem?rid=/library/uuid/cfc19866-0401-0010-35b2-dc8158247fb6
https://websmp204.sap-ag.de/~sapidp/011000358700004952682004E
/people/venkata.ramisetti/blog/2006/09/21/configuring-output-types-for-pdf-based-print-forms
http://help.sap.com/saphelp_erp2005vp/helpdata/en/96/6ee0d5b39640d68fc0078fc575114a/frameset.htm
D:adobe livecycle designerAdobe_Designer_71BeforeInstall.htm
http://sdn.sap.com/irj/sdn/interactiveforms
very imp ADS configuration guide
http://help.sap.com/saphelp_nw2004s/helpdata/en/95/5a08cd0e274a0bae559622d6670722/frameset.htm
Could anyone provide the complete manual of SAP Query Creation
Tcode is : SFP
chk these links:
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/d4fe7fca-0b01-0010-569a-9a9c1ddf4132
https://www.sdn.sap.com/irj/sdn/docs?rid=/webcontent/uuid/7c3bc67e-0c01-0010-dbb3-908315896909 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
https://www.sdn.sap.com/irj/sdn/docs?rid=/webcontent/uuid/7c3bc67e-0c01-0010-dbb3-908315896909 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
/people/vani.krishnamoorthy/blog/2006/05/17/fillable-adobe-forms-using-abap
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https://www.sdn.sap.com/irj/sdn/interactiveforms-elearning
/people/thomas.jung3/blog/2005/07/13/lessons-learned-from-adobe-forms-development
/people/community.user/blog/2006/11/20/search-help-in-isr-adobe-forms
/people/franklin.herbas/blog/2005/12/13/2d-barcode-pdf-forms-with-sap-netweaver
/people/vani.krishnamoorthy/blog/2006/05/17/fillable-adobe-forms-using-abap
http://help.sap.com/saphelp_nw04s/helpdata/en/43/849b3482206353e10000000a11466f/frameset.htm
http://help.sap.com/saphelp_nw04s/helpdata/en/43/82538c0c4458bbe10000000a422035/frameset.htm
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http://help.sap.com/saphelp_nw04s/helpdata/en/6d/bd2d828aa04eeb9451aad0d02ae9a0/frameset.htm
http://help.sap.com/saphelp_nw04/helpdata/en/dd/60694fddb74ad88cdb7d2a094f3dd2/frameset.htm
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/d4fe7fca-0b01-0010-569a-9a9c1ddf4132
https://www.sdn.sap.com/irj/sdn/docs?rid=/webcontent/uuid/7c3bc67e-0c01-0010-dbb3-908315896909 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
https://www.sdn.sap.com/irj/sdn/docs?rid=/webcontent/uuid/7c3bc67e-0c01-0010-dbb3-908315896909 [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken] [original link is broken]
/people/vani.krishnamoorthy/blog/2006/05/17/fillable-adobe-forms-using-abap
https://www.sdn.sap.com/irj/sdn/interactiveforms
http://www.sap.com/company/press/press.epx?pressID=2785
http://www.adobe.com/enterprise/partners/sap.html
http://www.adobe.com/enterprise/partners/pdfs/sap_datasheet.pdf

I have a problem with interactive report in horizontal scroll bar

hi all,
in my interactive report the horizontal scroll bar is not visible and i have created a scroll bar with the html code and i have a problem in that scroll bar when ever i will click the select list and if i will move the scroll bar and the select list is also moving but it the select list dont have to move .pls give me a solution for this urgent.
thanks in advance

Kishore suresh wrote:
hi all,
in my interactive report the horizontal scroll bar is not visible and i have created a scroll bar with the html code and i have a problem in that scroll bar when ever i will click the select list and if i will move the scroll bar and the select list is also moving but it the select list dont have to move .pls give me a solution for this urgent.
thanks in advance
Hi,
How you think anybody can help if you do not post single line how you have try create that scrolling report ?
And if your issue is urgent, you are seeking help from wrong place.
Regards,
Jari

How E-mail functionality works with Interaction Center Webclient

Dear all,
How the E-mail functionality works with IC Webclient, How can we can send and receive E-mails to customers and internal employees through Interaction Center.
Does SMTP server required to be involved for this functionality or External Telephony system Vendor iprovides this function.
What is ERMS? and why we use this in IC Webclient.
Please educate me to understand the concept of E-mail functionality in IC Webclient.
Your help will be highly appreciated.
Best wishes,
Raghu ram.

Hello Raghu ram,
The SAP CRM Interaction Center uses a concept of a shared email inbox for agent teams. This allows customers to communicate with your Interaction Center by sending emails to a corporate email address like service@yourcompany. You typically group your agents together into queues based on a particular product or skillset. Using this concept, customer's don't send emails directly to a specifc agent's email address, and agent's don't send emails directly to each other. That would rather still be done with groupware products like Microsoft Outlook.
You have three options for routing emails into the CRM Interaction Center. You can push emails real-time to agents via a screen pop using third-party contact-center software like SAP BCM, Genesys, Avaya, and so on. Or there are two options for sending emails into the agent inbox, where the emails are processed in offline mode by agents, technicians, and engineers. You can route emails directly to a specific inbox group/queue by using different emails addreses. Or, you can leverage ERMS to decide where which agents to route the email to based on business rules.
Please see the various notes mentioned above that appear in the sticky note on top of this forum. For example, there is a nice 85 page FAQ document on the Agent Inbox in note 882653. And ERMS note 940882 is also very useful.
Regards,
John

Problems with Interaction Tab in BPEL Console

Hello.
We have just installed Oracle SOA Suite 10.1.3.1.0 and applied Patch 10.1.3.3.0.
The problem is as follows:
When we are debugging an BPEL Process instance, and try to see the interactions, the following error appears:
Mensaje de Excepción:
[javax.servlet.ServletException] Cannot find work items. An attempt to fetch the work items using the where condition "cikey = ? and ( node_id like 'BpInv%' or node_id like 'BpRcv%' or node_id like 'BpOMs%')" from the datastore has failed. The exception reported is: Invalid column name Please check that the machine hosting the datasource is physically connected to the network. Otherwise, check that the datasource connection parameters (user/password) is currently valid. sql statement: SELECT * FROM admin_list_wi WHERE ci_domain_ref = 0 AND cikey = ? and ( node_id like 'BpInv%' or node_id like 'BpRcv%' or node_id like 'BpOMs%') ORDER BY wi_creation_date

I guess you installed the 10.1.3.3 patch for bpel?
Did you missed the post installation steps. Inhere you need to execute a sql-script. If im not wrong, the objects in this script have some relation with your errormessage.

Problem with Interactive Forms

Hi All!
I'm still having a problem when I insert any control which haves text, after I activate the form, the text disappears.
I have only installed Adobe Designer 6.0 (I didn't install Netweaver).
Does somebody know what can I do? Do I need any SP? Which?
Best regards and thanks to all!
Ale.

Interesting. I might have a problem like you mentioned.
I am running one SRM50 system (abap+java) and one ECC6.0 (abap)
I want to use ADS from both ABAP stacks. I have configured both and the ADS including interactive forms works from the SRM5 abap system, but has the problems described from the ECC6.0 system.
The abap software components from both systems differ. The working one has aba, basis, apl on level 8, the non woking on 12.
Now which of the abap components is involved and would the older level 8 componenet work with the newer ADS (is it downward compatible). Since I could upgrade the java ADS to the latest level , but do not want to upgrade the abap stack on the SRM5 system.
I am afraid of breaking a working SRM 5 system.

Print problem with Interactive forms

Hello,
I have a problem when i am checking the print preview of an Interactive form from transaction SFP.
The error is 'Cannot find PDL type for output device locl'.
i tried somany output devices but the erros is still continued.
Plzz help me in this regard.
Thanks in Advance

The above error indicates that the printer does not support ADS documents but will work fine with other types. Configure a printer that suports ADS documents..Ask your Basis team to do so.

Problem with interactive map....

Hi,
I made interactive map in Actionscript 2, but i have to link
it to the Mysql database by JavaScript.
Can i do it?
If yes than i will be happy for every posts.
If no, than please help me with this prob.
Thanks.

You can have Flash talk to MySQL without a problem, though
using JavaScript
would not be the best way. You can use the LoadVars class to
simply call a
server side script (php/asp/etc) or what I recommend is to
use AMFPHP, which
is just a lot more robust and faster. It's more work learning
to use it, but
once you do it's much better than LoadVars.
Dave -
www.offroadfire.com
Head Developer
http://www.blurredistinction.com
Adobe Community Expert
http://www.adobe.com/communities/experts/

Problem with Interaction Centre-Webclient

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