Problem with Iphone 5 ring/sound.

I have a new iphone 5 and have problems with volume. First, when someone calls me, sent a msg or a simple notification, i can't hear anything. I checked everything ...the settings and all but I can't hear anything unless I use a headset. well, i"m not deaf for sure. It was working for a copule of weeks and now it's not. My last resort is to complain to the dealer and aks them to change it. Does anyone have any idea on what I suppose to do?

Is your mute switch on?, the top left on the phone, if it shows orange its on mute.

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