Problem with Iphone and telephone provider

Question

In October last year I bought Iphone 4 in T com Croatia. In the beggining of October 2012 Iphone 4 had a problem with charging. It says charging, but nothing happened. I gave Iphone to telephone provider in order to send it on service because of warranty. After three weeks no information about it. I went there, in T com Pozega, and after I asked about my Iphone, they said, nothing yet. OK, I will wait more, I said. After almoust 4 weaks I went again to t com office in Pozega. Now, again nothing, but person told me that they will contac service Mobis electronic in Zagreb to check. They called me by phone next day and told me that Iphone is out of order because something was spilled on it. Now. I have a big problem. On the Iphone nothing was spilled for sure from my side. I asked them who can garanty that something was not spilled during the time in the T com office or in service. They said, service has a picture to support their report. In other hand, they offer to me to pay 200 euros more, and they will give me new Iphone 4. Just to know, I paid already for Iphone 4 almoust 500 euros. I said no, I want Iphone back, and now I decide to go with another way. I will go to judge and try to get situation to my satisfaction. A lots of information, very bad, I got from other people, and they said, the picture what I received they are sending to everyone the same. And for them it is very easy to ask more money and no repairing with warranty. The picture which I received is nothing, no picture of Iphone, no IMEI, nothing. I hope, you can advice me what to do. I like Iphone so much, and as many people told me, contact Apple, they will help, I am doing that. So, please, help me. Just for your information, they asked 200 euros additional for new, but after that cheaf of T com section in Pozega told me, that normally they are giving new Iphone and no repairing. Why then my Iphone they sent to service. Probably in order to keep money for themselves. I cant do much against service because their words are last, even they are lying to people.
your Sincerelly
Damir Kalic
D. Cesarica 8
34000 Pozega
email: [email protected]
phone: [phone]

Answer 1

Getting into a legal battle will cost more than the 200 euros, so that may not provide a solution.  Go to the offices of T-Com and request their "official" first notification of a Customer caused failure of the iPhone.  Tell them you need it to pursue legal action against them for such an accusation and such a long-time to provide such an excuse for trying to extract additional money for your iPhone.  Try to talk with the Manager in charge of the location.  See if he/she is willing to negotiate to an agreeable settlement.  An iPhone 4 replacement should be available to them for far less than 200 euros at this point.