Problem with itunes 12 days of gifts - no free gift
No free gift, need to pay although the region setting and language set to Indonesia. Any help please....
Does nobody know how to solve this? I have just updated to ios7 on my iphone and I get this error message. Currently on my ipad this app works correctly?
Similar Messages
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Problems with iTunes/ipad2 I'm trying to buy FREE apps and I'm being told my card is declined but I also have more then enough credit on my account! Anyone having this problem?
Part of the validation for credit cards is that they need to be registered to exactly the same name and address that you have on your iTunes account, which prepaid cards tend not to be. Do you have a proper credit card that you could use ? Or are iTunes gift cards available in your country so that you could try using them as your payment method ?
Until you have a valid payment method on your account and what you owe iTunes has been paid off then you won't be able to download any item from the store, including free apps (and updates to apps). -
I've recently started having a few problems with iTunes, and was wondering if anyone could offer advice on how to go about fixing them.
First of all, iTunes opens up (it takes quite a long time) and then everything goes slow. It keeps automatically updating the podcasts, of I press Ctrl + Alt + Delete, it says (under CPU) that iTunes is using (anywhere between)65 - 99% of the cpu. So if i stop it from updating the podcasts, the CPU usage goes down. Is there any way of resolving this?
Also, (whether CPU usage for iTunes in 99% or 0%) all my music is jumpy. It plays about a second, jumps, plays abother second, jumps... nothing willlay properly. This has only started happerning in the past few days.
I'm not sure if this came about after upgrading (i don't remeber if i upgraded iTunes recently or not).
One final problem that I've had for ages. (I think this might be more something wrong with my computer / windows) but iTunes wont always open straight away, If i double click on it, it will load for a few seconds then nothing will happern. So i forget about it, and start doing something else / leave the computer, then about 1/2 an hour later iTunes pops open. As I've said, I don't think that this is caused by iTunes, because if I restart my pc, it will (normally) open straight away.
I am using iTunes 6.0.4.2
Thanks for any help
Welshy
4.6.0.2 Windows XP ProI do not mean to be rude but considering the problem, What is your computers RAM Memory capacity if you are close to the maximum this could be part of your problem, also do you do disc clean up and defrag. regularly? there is also another facility that might help and that is a registry cleaner (do not start thinking massive outlay at this stage. The disc clean up and defrag should be part of your computers tools) The registry cleaner is available until later this year as a free item (Beta) from Microsoft. If you are fully clear there are all your 'cookies' clean out every day preferably 2-3 times per day they do mount up and take up disc space.
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More problems with iTunes 9.1.0.79
Hi,
since I have had my iPhone I have upgraded itunes a couple of times and never had any problems until now.
I upgraded to 9.1.0.79 two days ago and am having all sorts of issues.
Now when itunes starts it takes ages.
When my iphone is connected I get a message saying:-
+itunes cannot sync information with the iphone 'iphone' because syncing has been disabled on this computer+
I click the yes button to enable syncing and then receive an error message:-
+itunes was unable to load provider data from sync services reconnect or try again later+
I then click OK and my phone appears in the devices list.
These error messages happen every time I start itunes, so by me clicking the yes button to enable syncing does absolutely nothing.
My iphone will sync fine just that itunes tends to freeze up and is very slow.
I run a diagnostic from the help menu and without my iphone connected it shows a red dot next to 'No iPhone or iPod found', which is correct but when I have my iphone connected this red dot is now orange, what is the difference in colour?
I have turned of all anti-virus and firewall software but itunes is still the same, very unresponsive, so anti-virus/firewall is not the problem.
I followed to the letter:-
http://support.apple.com/kb/HT1925 and totally uninstalled everything and then reinstalled itunes only to find the same problem persisting.
This is definitely a problem with itune 9.1.0.79 and apple should be addressing it pronto.
Here is the data from the diagnostic run and it shows my iphone as not found even though it is connected, showing in devices and I can sync to it, wierd!!
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
To Be Filled By O.E.M. To Be Filled By O.E.M.
iTunes 9.1.0.79
QuickTime 7.6.6
FairPlay 1.7.16
Apple Application Support 1.2.1
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.0.0.102
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.0.34 (214.3)
iTunes Serial Number **************
Current user is an administrator.
The current local date and time is 2010-04-12 20:39:07.
iTunes is not running in safe mode.
Video Display Information
ATI Radeon HD 2600 XT AGP
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.1.0.79 is currently running.
iTunesHelper 9.1.0.79 is currently running.
Apple Mobile Device service 3.0.0.0 is currently running.
Universal Serial Bus Controllers:
VIA Rev 5 or later USB Universal Host Controller. Device is working properly.
VIA USB Enhanced Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPhone 3GS running firmware version 3.1.3
Serial Number: *********
** iPhone/iPod touch Sync Tests **
Sync tests completed successfully.
I have blanked out serial numbers etc..
Regards..,
K :0(notice how under diagnostics readout it shows "most recent device not currently connected"
mine does same thing and i have iphone connected when i do it.
my problems also started with this update and i show 4 errors in event viewer which is under adminastrative tools in control panel.
MY problem is super slow backups for a 16gb 3Gs with 12gbs free. a backup used to be done in like 30-45 seconds now takes about 5 minutes and looks as if it stals at a few points when looking at bar at top of itunes.
my iphone shows up in itunes and shows all pages etc. i do everything manually although i do sync apps.
everytime i connect iphone and open itunes i get 4 errors thats show up only in event viewer (but anyone who maintains computers should be aware of all tools available to them to see whats going on in the background) that show up for "BONJOUR" i have posted this here and under bonjour forum. i turned off bonjour services the proper way again thrru adminastrative tools>services double click bonjour and change for "automatic to "disabled". don't do it through msconfig as some would tell you to do if it's a bonjour issue.
but checking out event viewer can give you valuable info so you don't do the apple nonsense wasting hours to clean up their messy installation only to have it do exact same thing again. it's obvoius they have a conflict.... now we can only hope for a resolution ie UPDATE if enough complain by sending them all this.
i don't have a jailbreak phone nor am i rebuilding anything i'll live with it till they fix it as my event viewer log isn't getting filled up with bonjour errors anymore nor do i need all this bloated crap apple sends our way... i do have quicktime pro. -
I have Windows 7 and just recently experienced a problem with itunes freezing up when I clicked on the "apps" tab which shows the apps that are loaded on my phone. Everything else in the itunes software seems to be working okay. The problem is in the part where you sync the newly purchased apps. The apps will all be blank that are downloaded and that part of the software crashes itunes or freezes up. I can get out of itunes okay after the freeze up, but it just stops me from syncing anything that I have newly added. If anyone has had this problem before or knows someone that has, please let me know how I can fix it. I have uninstalled and reloaded itunes 4 or 5 times, but the problem is still there. I might add that I have been using itunes and purchasing apps for 2 to 3 years without any problems. HELP.
You would get better response from the iTunes community forum.
Have a nice day! -
ITunes, sync problem with iTunes 11.1.4
Hello,
I've a problem with iTunes 11.1.4. When I want to add music on my iPodTouch 5g 7.0.4, I can't find how to add the music. The button "Synchronize" is always grey.
If I try to make anything I have a mesage on the banner at the top saying "Waiting for start the synchronization" or "Starting the synchronization" for 1 second.
Thank you in advance for your help !
(sorry for my English I'm French)iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
Cheers, Tom -
When I plug in my ipod to my laptop instead of my desktop, nothing pops up to sync it. Has anone had any problems with itunes not recognizing an ipod?
Hi sarahdavis0_o,
Welcome to the Apple Support Communities!
If neither your iPod or iPhone are being recognized by iTunes when connected, I would recommend the steps in the following article.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Have a great day,
Joe -
I have a problem with iphoto (have a mac book pro): the icon in the dock appears with a question mark, and the application is gone!!! Can someone tell what's going on? Yesterday I had the same problem with itunes: I downloaded the last version (it's free), but I cannot do the same with iphoto, and more important: I need to know what is happening!!! Please help me!
Applications should not disappear all by themselves.
If they are then that coud indicate serious problems with your hard drive.
Backup everything up as quickly as possible.
Using Disk Utility verify your system disk.
Allan -
I am attempting to search for artists on itunes and for some reason it keeps telling me there are no results when I know I am tying in the correct artist. I have been trying this repeatedly and using different artists and song names and I am still getting no results. Is this a problem with itunes?
The only thing I would be concerned about is.
1st, Where did the media come from.
2nd, Was it clean and free of scratches.
Most of the CD&DVD Drives in Powerbooks seem to be very very picky about the media they like to play with.
Always be carefull of the Source from where it came.
Commercially produced Media is rarely a problem.
It doesn't take much eiter to make them act silly.
Good Luck....Don -
I've never had any problems with iTunes,
I've never had any problems with iTunes, and one day, without doing anything to it, I tried to open it and it said "iTunes cannot run because some of its required files are missing. Please reinstall iTunes." I've reinstalled it countless times and it still keeps giving me that message. I don't know what to do.
Hey grossa2,
First, here is a way to report an issue with your purchase:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/HT1933
Then, I'd go through this article, which helps troubleshoot a lack of audio playback in iTunes:
iTunes and QuickTime for Windows: Audio does not play or plays incorrectly
http://support.apple.com/kb/TS1362
Take care,
Delgadoh -
I have problem with iTunes story (secure link to itunes store failed). I make In the "Command Prompt" screen, type in netsh winsock reset the itune story is solve but after i close itunes the problem is back
The results show that you have a proxy server set and this can often cause problems with iTunes.
The proxy setting can be accessed in Internet options>>Connections>>LAN Settings.
Try un-checking the proxy server check box.
It might also be a good idea to run a malware check if you didn't know you had the proxy server set.
You can download a free version of an excellent scanner- Malwarebytes here:
http://www.malwarebytes.org/ -
I called HP on saturday to see if they could help me with my ipod. It quit working. HP informed me that there was some major problems with itunes and that was causing my ipod not to work. HP walked me through the process of deleting itunes 5.0 and walked me through resetting my ipod. Now when I try to play the music i purchased in itunes it tells me i'm not authorized and to authorize i need to enter my id and password. When I do this it takes me to the music store to download 5.0. I only have one computer so there is no one else using my account. When I go under advance in itunes there is no button for authorize. Any suggestions? I don't want to download 5.0 again because I don't want to have to start over. I am not happy because of all the money i spent buying music and i can't listen to it.
At this point in time, I can't speculate about the patch, other than Apple is definitely aware there is a problem which they are working to resolve. For myself, I downloaded 5.0 just fine without any hitches, but then the first couple of times I used it, I realized I have no sound/playback. My issue has now occurred with a number of other people, also. Basically, I'm not connecting my iPod to iTunes until I'm convinced that the problems are resolved. No sound is bad enough, but I don't want any of the other issues. My music is safe as I store it on an external HD, but I just don't want to take any chances.
Bottom line, once the patch is released, it might be prudent to wait several days to see if the installation issues with 5.0 start resolving. Keep in mind this is just my opinion as I am another user like yourself.
Debbie -
Anyone else having problems with Itunes today? Only sidebar is showing up, cannot connect to account Info, ping wont show up at all, strange error messages saying cannot connect to a secure Itunes server...
Just wondering if it's only me.To follow up, I re-sent the gift a third time late Friday (that's four attempts total), and it was successfully received and redeemed this morning (Saturday). I also received a response from iTunes Store support, whom I had contacted separately, which contained the gift code from the transaction and advice to send it directly to the recipient, but they did not acknowledge any problems with the Store.
I did get a number of responses on Twitter and Facebook from others who had iTunes Store problems yesterday, however. -
Is anybody else having problems with itunes (10.6.3.25) and ipod touch (5.1.1)?
Lately I've been having a ton of problems with iTunes and my iPod Touch (4th generation). Lots of error messages such as can't connect to itunes store, incompatible application, ipod detected but not identifiable, invalid response received from device, unknown errors [mostly (0xE8000001)], problem with audio configuration, etc. I've done everything I could think of. Uninstalling iTunes (with all the components) then reinstalling with the newest version (10.6.3.25), running diagnostics and such. If it does appear (about 2% of the time) then iTunes freezes and/or it won't sync. I also try to change some info (song title, artist, artwork, etc)(when it DOES come up) and it shows up on itunes but not on my ipod. My ipod appears on my computer but not in iTunes under devices like its supposed to. I've been to all the support threads I can possibly find and NOTHING has helped. I also had the latest version for the ipod touch (5.1.1). And I've never had any issues with iTunes or my iPod touch before. I know I should probably try restoring my ipod but I absolutely do not want to do that unless I have to because i have a lot of music, apps, movies, etc I'm not able to back up. Also, I'm using a Windows 7 computer. Please Please help if you can, I am frustrated because I can't do anything.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you've already tried a complete uninstall and reinstall try opening iTunes in safe mode (hold down CTRL+SHIFT as you start iTunes) then going to Edit > Preferences > Store and turning off Show iTunes in the Cloud purchases. You may find iTunes will now start normally.
You could also try working through
TS1717: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
tt2 -
Problems with Itunes New Version?
Problems with Itunes New Version?
Here is a copy of the error message. Every Time I listen to a song and it end and I go to listen to a new song the Itunes Freeze up. This is on the New Version of Itunes. I have a Windows 7 32bit 3GB Ram 1TB harddrrive Space
<edited by host>
Thanks,
<edited by host>
Fault bucket 1279649891, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.2.1.5
P3: 4c47745b
P4: e36b
P5: 2048
P6:
P7:
P8:
P9:
P10:
Analysis symbol:
Rechecking for solution: 1
Report Id: 46dfdb3e-99a7-11df-8064-00038a000015
Report Status: 0
Fault bucket 1279649891, type 5
Event Name: AppHangB1
Response: Not available
Cab Id: 0
Problem signature:
P1: iTunes.exe
P2: 9.2.1.5
P3: 4c47745b
P4: e36b
P5: 2048
P6:
P7:
P8:
P9:
P10:
Analysis symbol:
Rechecking for solution: 0
Report Id: 46dfdb3e-99a7-11df-8064-00038a000015
Report Status: 0There certainly is a problem with itunes. I downloaded 9.2 and now it won't open. It won't recognize my iphone, either. I uninstalled it in the order recommended by the site, no joy. Deleted a configuration file, no joy. System Restore, no joy. All other software and hardware on the machine is working fine. I call AppleCare AND a local store, either they are completely clueless (which I doubt), or they have no idea how to fix it. I can't even back up my phone, or use the ipod. And since no one at Apple seems to care enough, I'll have to wait until the clamor is loud enough for them to even admit to a problem before I can use the ipod again.
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Problems with itunes 8 and ipod shuffle gen 2.
Problems with itunes 8 and ipod shuffle gen 2.
I recently upgraded from itunes 7 to itunes 8 on my windows XP PC. That's when i had issues syncing my 2nd gen shuffle.
When i try to drag songs directly on it, itunes says i can't
I made a playlist and use auto fill. But when I remove it from the dock, it's either not updated, or the new songs are at the bottom of the playlist when they are supposed to be up higher. I end up having to hit auto fill twice to make it sync correctly.
Computer Specs
Windows XP SP3
384MB of Ram (works really good)
USB 1.1 connection
Pentium 4 clocked at 1.285 GHZ
IPOD Shuffle Specs
2nd Generation
1GB (964MB)
Version 1.0.4
unchecked options: open itunes when ipod is attached, Sync only checked songs, convert higher bit rate songs to 128kbps AAC, Enable sound check, Limit MAX volume, enable disk use
All those are NOT checked. Sometimes i enable disk use for seeing the IPOD_Control folder, but either way it still messes up.
Itunes Specs:
Version 8.1.1.10This is a well-known issue. Apple changed the internal file names used with iTunes 8, which makes the ordering on 2nd generation Shuffles behave differently. There is no good workaround, apart from moving the files with a hand-crafted AppleScript program.
Apple has been silent on the issue, so nobody knows if we'll ever have a fix for it or not.
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