Problem with iTunes and/or updater software??

I just bought a brand new 30gig iPod video. I followed apple's "instructions" and installed iTunes and the iPod software off of the included cd. I then connected my iPod and it charged but itunes never recognized it. Windows can find it (it appears as an external disk drive in my computer and iPod in other places) but iTunes doesn't recognize it at all. I have tried resetting the iPod, uninstalling and reinstalling iTunes/ipod software using the install cd, i have tried downloading the latest software from apples website and installing it that way, I have tried everything but restoring the ipod because the updater software won't even work. every time I try to use it, it just says "Service Error". I really have no idea what to do. The iPod seems to work fine, it turns on, turns off, windows seems to recognize it, but iTunes won't recognize the iPod and the iPod updater software doesn't seem to work at all. The last thing I am going to try is wiping my computer harddrive (it needs it for other reasons, not just this iPod problem) and starting completely fresh with nothing or very little installed besides iTunes and the iPod software.

The article posted in the first response is a great place to start. If that doesn't work, try these out as well:
http://docs.info.apple.com/article.html?artnum=61711
http://docs.info.apple.com/article.html?artnum=93764
Best wishes,
CG

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