Problem with Java and APC Network Shutdown Software

Question

I am having an issue with APC's Network shutdown software. On any Win2k Server I load the software on after logging off from the console I am unable to reconnect to the web interface for the APC Powerchute Network Shutdown software. If I stop and restart the Powerchute Network shutdown service it is fine again until I log back off.
I opened a support ticket with APC but they told me this is due to a bug with the underlying JAVA software and I had to get support from Sun for this issue. They referenced Sun Bug Number #4619811 but when I checked that bug out it did not have a solution.
Any thoughts, this only seems to be affecting Win2k Servers, Win2k3 Servers work just fine.

Answer 1

Hi cptjim,
i have exactly the same problem on two totaly different Win2k3 machines.
APC told me to try the following (i haven�t tried so far, but will test and report on monday):
To find the APC Powerchute Network Shutdown Service in the registry, use the following path:
HKey_Local_Machine/System/CurrentControlSet/Services/PowerchuteNetworkShutdown/Parameters/AppParameters
Open up the AppParameters folder, right click, go to Modify and Add -Xrs before the following entry:
<space>-Xrs<space>-cp
.\lib\m11.jar;.\lib\collections.jar;.\lib\jsdk.jar;.\comp\AAOL.jar;.\comp\CommandFileRunner.jar;.\comp\EventLogger.jar;.\comp\http.jar;.\comp\Notifier.jar;.\comp\Omaha.jar;.\comp\PowerSourceAggregator.jar;.\comp\PSAggregator.jar;.\comp\RunTimeVerifier.jar;.\comp\Shutdowner.jar;.\comp\StdPowerSource.jar;.\comp\ps\StdPowerSource.jar;.\comp\shutdownerlets\OSshutdownerlet.jar;
com.apcc.m11.arch.application.Application
Hope this helps