Problem with kindle ereader

Hello,
I'm new to the whole book download thing so it may be something dumb I'm doing but I purchased and downloaded Tony Parson's Murder Bag novel successfully to my Xperia tablet and have read two thirds of it without any problems at all but now when I try to open it, it will start to load the page that I was on but then it will grey out and I will get a white error box that simply says 'couldn't display book'. The only way to get rid or the error box is to click ok and then it closes the book down. I have looked in updates and there is no update required for my reader and also it will open another book that I purchased without any problems. Can anyone help? it's a pretty crappy novel but I would like to know how it ends!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
Since you can open another book, it sounds more like an issue with the book you receive this error from. I suggest that you contact the site/store where you purchased the book from for further assistance in this matter.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

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Identifier:      com.amazon.Kindle
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App Item ID:     405399194
App External ID: 7062660
Code Type:       X86 (Native)
Parent Process: launchd [233]
User ID:         501
Date/Time:       2012-09-18 23:05:03.233 -0500
OS Version:      Mac OS X 10.8.1 (12B19)
Report Version: 10
Interval Since Last Report:          365 sec
Crashes Since Last Report:           2
Per-App Crashes Since Last Report:   2
Anonymous UUID:                      971A63BF-46CF-4FEF-9531-2FA2ACF97F59
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
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dyld: launch, loading dependent libraries
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Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
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Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.21)
Bluetooth: Version 4.0.9f8 10405, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
Serial ATA Device: MATSHITADVD-R   UJ-8A8
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0253, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

Hi,
We are aware of the issue with commenting in iOS app and are in process of fixing it.
Can you please mail us your Story login email id and names of the documents that you are not able to open at "AdobeStory-Support<at>adobe<dot>com" so that we can fix this issue for you ?
Thanks

Video calling problems with kindle fire

Video calling is unresponsive. The other person cannot see me during the call.

Same is going for me and when I look back this problem has Been happening since October so what are we supposed to do about this, I have contacted skype and amazon and it not working so well zoo far I'll keep trying I'll let you know if I find anything

Upgraded to iOS 6 and now I can't open anything in the kindle app? I have to say that I have had my ipad3 for 6 months and intensely dislike the problems with using it. Also is there any way of opening more than one screen as it is hopeless otherwise?

I Have had my iPad for 6 months as I cannot access my work emails using windows. I have to say that it is the most unhelpful device I have ever used and although it looks like there isn't an answer for some of the questions I have asked below, I thought I would try!
1) I have upgraded to ios6 and the kindle app will open but crashes and disappears when I try to access a book?
2) is there any way I can open more than one page at a time, as opening one at a time is hopeless?
3) Is there any way you can replicate the right click function on word? As pasting and copying on the iPad is irritating to say the least!
4) why can't my Samsung 11 phone connect to my iPad via Bluetooth? A they can't seem to 'see' each other? I may have turned a setting off when I was recently abroad and didn't want huge roaming charges.
5) Why do the submit buttons on some websites not work and how can I get them to? I never have a problem with windows, but it is often a problem with the iPad.
6) I have several websites which I have built and usually upgrade on the windows desktop, usually through Internet explorer, but I can't access the sites properly on the iPad (I can see them but can't alter them) and when sending emails through the websites they won't show the page and I can't navigate the page (the size of the email page is bigger than the iPad screen, but I can't either shrink the page to size or move the page around as you normally would on the pad, any ideas?
7) finally, when roaming abroad recently, I had no problems using the wifi, but when trying to use the cellular data (using the roaming function) I could not get it to work? The ipad seemed to be connected to the network with no problems, but wouldn't actually update the emails? I tried turning it on and off, but that didn't make a difference. My kindle and mobile phone (both also on 3G ) worked great, it was just (as usual) the ipad playing up.
8) when wanting to alter part of a sentence, I can't always get the cursor in the right place? Sometimes it is simple the wrong line, but often it will only go at the end or start of a word and not where I want it. Is there any way of making it more exact? Again I never have a problem with moving the cursor on windows, either by mouse or on the touch screen function on windows 7. Any ideas? As after pressing the screen multiple times I just want to throw it out of the window!
IT might just be that I don't have the correct settings (I am a technophobe) but I absolutely hate the iPad and only have it for work emails, it is so annoying that I can get my mobile phone and kindle3g to work fine, but always have problems with the iPad. I am sure it could be good (and for reading emails on the go in the uk it is great, as I like the key board) but it just seems to make everything else difficult.
i Hope you can help and sorry for asking questions others have, but I am just hoping that something new might have been developed!
thanks,
K
Message was edited by: K Paton

1) I have upgraded to ios6 and the kindle app will open but crashes and disappears when I try to access a book?
Try rebooting your iPad, that should fix he issue. I that doesn't work, delete the app and re-download it. The Kindle books should all be in he Kindle cloud services and you can get them again. I have an iPad2 w/ Kindle app and it works just fine - no issues.
2) is there any way I can open more than one page at a time, as opening one at a time is hopeless?
Page as in a kindle book way? turn iPad to landscape position from portrait position. If, however, you mean open more than one application at a time, then no. And not hopeless, as it takes a bit of time to get used to, going from a desktop/laptop format to tablet format.
3) Is there any way you can replicate the right click function on word? As pasting and copying on the iPad is irritating to say the least!
It's actually fairly easy. Press down on the word, then you can expand by drawing your finger to cover word/sentence/paragraph/page, hit select or select all then it gives you the option to cut, copy, paste, define. If you want to use a word processing app on the iPad, Pages is a good application.
4) why can't my Samsung 11 phone connect to my iPad via Bluetooth? A they can't seem to 'see' each other? I may have turned a setting off when I was recently abroad and didn't want huge roaming charges.
It's the connection on your phone. Samsung Galaxy SII? Android software? What you have to do is go to the phone's settings and connect via wireless, not Bluetooth. Go to System Settings (on phone) and under Wireless and Networks click 'more' and go to the Tethering and Portable Hotspot option. Set up your mobile wifi hotspot, name it though it will probably come up with 'AndroidAP', choose a WPA2 security level and put in a password. Go back to previous screen and turn on 'Portable Wi-Fi Hotspot' box. Then on your iPad in the Settings - Wi-Fi section, it should then recognize your phone for tethering. If it's a Windows Phone 7, I don't know the layout of that software, but presumeably similar.
5) Why do the submit buttons on some websites not work and how can I get them to? I never have a problem with windows, but it is often a problem with the iPad.
Sometimes the issue is with the website design, not all websites are optimized for mobile devices - not just iPad but also Android devices. It happens. They're getting there, but occasionally the page might need a refresh.
6) I have several websites which I have built and usually upgrade on the windows desktop, usually through Internet explorer, but I can't access the sites properly on the iPad (I can see them but can't alter them) and when sending emails through the websites they won't show the page and I can't navigate the page (the size of the email page is bigger than the iPad screen, but I can't either shrink the page to size or move the page around as you normally would on the pad, any ideas?
It depends on what you use to build the websites on the computer. Recommend a free program on the computer called CoffeeCup Free HTML Editor. I don't recommend using IE period; Firefox or Chrome are my choices on Windows machines. I have two websites that I manage, both using this program. I'm assuming that when you mean you can't access the sites on the iPad you mean to update them? Ostensible there are apps to let you do this. What format are the sites? Without seeing what exactly you mean and what you want to do, it's hard to explain.
As for seeing full page while emailing within a site, turn iPad to portrait mode, and try to finger-pinch touch the screen to see if that will bring the fuller page into view. Other option is opening a second tab with same website and just go between tabs to reference material.
7) finally, when roaming abroad recently, I had no problems using the wifi, but when trying to use the cellular data (using the roaming function) I could not get it to work? The ipad seemed to be connected to the network with no problems, but wouldn't actually update the emails? I tried turning it on and off, but that didn't make a difference. My kindle and mobile phone (both also on 3G ) worked great, it was just (as usual) the ipad playing up.
If you were outside the US or Canada, my guess is the problem lies within the SIM card in your iPad. If you were outside North America, there are different band levels - I'm guessing you have a SIM thats locked to a particular provider. Band level frequencies differ per country/continent, so a SIM card that will work in Canada/US will not likely work in UK/Europe/Asia/Australia, etc. you will be able to get your emails again when back on a wifi network. Mobile phone may have a different type SIM card (GSM/HSPA) from your iPad SIM. Also, check your email settings.
8) when wanting to alter part of a sentence, I can't always get the cursor in the right place? Sometimes it is simple the wrong line, but often it will only go at the end or start of a word and not where I want it. Is there any way of making it more exact? Again I never have a problem with moving the cursor on windows, either by mouse or on the touch screen function on windows 7. Any ideas? As after pressing the screen multiple times I just want to throw it out of the window!
Moving the cursor on a sentence is a matter of putting your finger on the screen where you want it. It's exceptionally easy to do. I'm using the Notes app to write this whole segment and I just need to put my finger where I want to change things and presto it's ready for me to change where I want it.
Here's a solution: sell your iPad (after you wipe your data off it) to someone who will appreciate it, and put your money towards the Windows Surface Tablet out later this year/early next year, where you can (reportedly) connect a mouse to it. It will have some of the Windows 7/8 functionality that you're more familiar with, or get a netbook.
- Ceridwyn2

Kindle Fire HD problems with Verizon FIOS

This has happened to me several times now and Amazon has even shipped me two replacement kindles to resolve the problem which I have no deteremined is the fault of Verizon FIOS and not Amazon.
The problem: The Kindle Fires will not download books or stream/download purchased movies from Amazon but will instead hang and then timeout.
I was able to obtain a debug log from the kindle fire and it is full of messages like this:
amazon_main5:05-22 22:12:46.412 3846 4259 E AmazonVideo.service: EXCEPTION: Making request to https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien... java.net.SocketTimeoutException: Read timed out
however, I am able to make these same requests from any other machine and they proceed fine:
macbook$ curl 'https://atv-ext.amazon.com/cdp/library/GetLibrary?firmware=fmw:15-app:1.0.3089.1-ATVAndroidTateClien...
Response:
{"message":{"statusCode":"ERROR","timestamp":1400857908,"body":{"code":"CDP.InvalidRequest.MissingRequiredParameter","message":"Could not retrieve client information from request."}},"signature":"m6OJiOF4oB/X+90WykVPk5CA9p0PZlUKgfR6JlkLmhvqQfRenTgN0xuvYS78C3XM5eGdAV/VBZWIzhz69Ko920shu3/O80XlJrPig3HmMgXoFzNMOAMQTeGNiTwrRkhl6AZmZtix0o3EcvpoBcLyhSJiza5GWc8shJ8a6VfzlfM="}
I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router.
Need more proof? Connecting the kindles to the hotspot on my cell phone or using any other wi-fi network allows streaming and the downloading of books.

You say "I have no idea why this is happening JUST FROM THE KINDLE FIRE. Our iPhones, iPad and Rokus have no issue streaming from amazon and i've sent hours on the phone with amazon who are correctly pointing out that this is an issue with Verizon FIOS, most likely with the junky actiontec router." And then you blame the Verizon router for the issue even though you say other devices are working fine.
It's an issue of how the javascript executes on the Kindle, per the log entry you post. That has nothing to do with the router but indicates that the Kindle is failing to properly execute the java call and interact with the server.
Try forgetting and then re-establishing the Kindle Wifi connections to the router. If that doesn't work, if you've changed the default settings of your router, try doing a factory reset of it. If you can do a factory reset of your Kindle, try performing that also.
You problem is likely not widespread as there are no complaints like this on the various forums I monitor that cover issues with FiOS Internet. My neighbor (who has a Kindle Fire and FiOS Internet) has no issue like yours.

Having Problem With My Kindle Fire

Hi I am finding it difficult to log into my School website i try to download adobe and i am finding it difficult to work with kindle fire HD why

The Basic Troubleshooting Steps are:
Restart.. Reset.. Restore...
Reset your phone:
Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...
Restart / Reset
http://support.apple.com/kb/ht1430
Backing up, Updating and Restoring
http://support.apple.com/kb/HT1414

Problem with Content Server 4 keystore access on Ubuntu 8.04

Hello,
Setting up the Content Server I encounter this problem with the fulfillment server Status check-up:
exception
javax.servlet.ServletException: Servlet execution threw an exception
root cause
java.lang.Error: Problem reading key and certificate from keystore
     com.adobe.adept.fulfillment.security.ServerConfig.init(ServerConfig.java:201)
     com.adobe.adept.fulfillment.security.ServerConfig.getSigningURL(ServerConfig.java:48)
     com.adobe.adept.fulfillment.servlet.FulfillmentServerStatus.getServers(FulfillmentServerStatus.java:34)
     com.adobe.adept.common.servlet.Status.checkUp(Status.java:355)
     com.adobe.adept.common.servlet.Status.doGet(Status.java:421)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:617)
     javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
I've created operator.p12 according to the instructions in the Quickstart guide
and placed it in /etc where it is accessible by the server. I used OpenSSL 0.9.8k
for this.
I can use "openssl pkcs12 -in operator.p12 -out file.pem" to view the contents of
the file.
My Content Server fulfillment configuration is as follows:
com.adobe.adept.init1=com.adobe.adept.shared.util.SharedInitialization
com.adobe.adept.log.level=trace
com.adobe.adept.log.file=/var/log/fulfillment.log
com.adobe.adept.persist.sql.driverClass=com.mysql.jdbc.Driver
com.adobe.adept.persist.sql.connection=jdbc:mysql://127.0.0.1:3306/adept
com.adobe.adept.persist.sql.dialect=mysql
com.adobe.adept.persist.sql.user=ereading
com.adobe.adept.persist.sql.password=********
com.adobe.adept.fulfillment.security.licensesignURL=https://eusigningservice.adobe.com/licensesign
com.adobe.adept.fulfillment.security.keystore.user=operator
com.adobe.adept.fulfillment.security.keystore.password=********
com.adobe.adept.fulfillment.security.pkcs12.file=file:///etc/operator.p12
com.adobe.adept.serviceURL=http://******.dmz.******.org/fulfillment
Any ideas?
Best regards,
Teemu

for solve this, change this
com.adobe.adept.fulfillment.security.pkcs12.file=file:///etc/operator.p12
for this
com.adobe.adept.fulfillment.security.pkcs12.file=/etc/operator.p12

Problem with CSS styles and Previewing in Firefox

Hello,
I recently rebooted my Mac OS X system (leopard) and reinstalled Adobe CS3. Before this I had virtually no problems with Dreamweaver and everything was running smoothly. However, now whenever I preview my pages in Safari, the CSS code is completely mangled.
Also, my site won't preview in Firefox unless I close any existing tabs and exit Firefox completely. I have no idea why these problems are occurring, but I have pasted the code below so any advice would be extemely helpful.
---------------------------------html----------------------------------------
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv= "Content-Type" content="text/html; charset= UTF-8" />
<title>armed and harmless</title>
<link href="untitled.css" rel="stylesheet" type="text/css" />
</head>
<body>
<div id="wrapper">
    <div id="nav">
    </div>
</div>
</body>
</html>
-----------------------------------css-----------------------------------
@charset "UTF-8";
    background-color: #000000;
    background-image: url(images/header.jpg);
    background-repeat: no-repeat;
    margin: 0px;
#wrapper {
    height: 800px;
    width: 1000px;
    margin-top: 0px;
    margin-right: auto;
    margin-left: auto;
    background-color: transparent;
    background-image: none;
#wrapper #nav {
    background-color: transparent;
    background-image: none;
    height: 30px;
    width: 1000px;
    margin-top: 260px;
    clear: both;
    border-top-width: 1px;
    border-bottom-width: 1px;
    border-top-style: solid;
    border-bottom-style: solid;
    border-top-color: #FFFFFF;
    border-bottom-color: #FFFFFF;

hey there,
thanks so much for the insight on the firefox issue. hopefully they fix that soon.
as for the css, i do have a screenshot of what's happening. the background image seems to repeat after the navigation bar instead of keeping the transparent background. it's extremely odd and i've never seen it before. it can be seen in the attached photo.
thanks again for your help,
-e

I have problem with login in sql Server give me support .pre login handshake

I have problem with login in sql Server give me support .pre login handshake

The following threads are on the same topic:
http://www.sql-server-performance.com/forum/threads/pre-login-handshake-error-when-connecting-to-db.687/
http://stackoverflow.com/questions/12308340/sql-server-2000-connection-error-pre-login-handshake
http://dbaspot.com/sqlserver-server/458011-error-occurred-during-pre-login-handshake-microsoft-sql-server-error-10054-a.html
Kalman Toth Database & OLAP Architect
IPAD SELECT Query Video Tutorial 3.5 Hours
New Book / Kindle: Exam 70-461 Bootcamp: Querying Microsoft SQL Server 2012

Problems with Pages 5 docs converting to Word docs

It seems with the new upgrade on my MacBook Air, I have a glitch. Now when I convert a Pages doc to Word, the page breaks get removed and the doc turns into a sea. Also, I sent this new Word doc to my Kindle to upload into ebook form (never had a problem with Pages 09 previously, always came out beautifully) and now the doc turns into a digitally mangled mess. Any ideas?? Thank you.

Usually when it does that it is because there is an XML table somewhere buried in there and either the table width or margin indents are forcing the text far left.
Hard to pin down the problem with being able to examine the actual file contents.
…and Pages 5 is buggy.
So why don't you just use Pages '09? It works.
Peter

Problems with a Vaio andthe Adin of Connect Pro

Dear all:
I have a custoemr using a Vaio laptop and it has problems with the Ad in of Connect.
Each time she tries to get the proof of connection (eventhough she has the last version ogb the Adin) automatically Connect said that there´s a problem with the Ad in and take her out.
If she´s in a meeting se cannot share anythin (she can charge documents) and also she cannot connect a web camera.
Any idea?
Thanls in advance,
Desirée

Dear Derek:
I have reported this issue to Connect Tech Support.
It happens the same with Connect 7.
I will let you know if there´s any solution
Have you tried to use an older version of the Connect Ad in?
Regards,
Desirée

Font problem in Kindle for Mac

I am having a dastardly problem with the Kindle for Mac software. The text gets compressed into a single black blotch of text.
(See this image for a screen shot: http://flic.kr/p/9r6kqw
I am at a loss. I have uninstalled and reinstalled. I have validated all my fonts. I have requested help from Amazon and they threw in the towel (albeit very politely).
If anyone has had a similar problem and was able to resolve it, I welcome your insights.
Many thanks,

Aha! Both Georgia and Trubechet were missing from my system.
I installed them from another computer in the house and -- tada -- the fonts in Kindle for Mac are rendering properly.
Tom - you are my hero today. I can't tell you how many hours I have been fiddling with this problem. Thank you for helping me get it resolved.

Problem with keyboard setup.

Hi
I am having problem with my keyboard setup. When clicking the option key (alt) and a number key no symbols appear. Instead the computer gives away a beep. If I view the Keyboard viewer the symbols appear correct. I have created a new user and tried logged in as the new user. Then the symbols appear instead of the beep. What strange settings can I have made?
Thanks for your help.
/Erik

Yo
I seemed to have a folder in my users Library folder called KeyBindings and a file in there called DefaultKeyBinding.dict. When removing this everything was back to normal. So seems as though the file was steeling my option key mapping. Not good.
/E

Has anyone else encountered problems with Adobe CMM clobbering Photoshop add-in filters?

I recently tried to install Adobe CMM, as a pop-up window suggested after I installed Photoshop CS5 on a new computer, running Win7x64 Ultimate. Before trying to install CMM, my Akvis Sketch Plug-In for Photoshop worked fine. Afterwards, Akvis Sketch runs under the filters menu, but will not accept mouse clicks from my Wacom tablet. Prior to Adobe CMM, all was fine. Somehow, the frustrating attempt to use Adobe CMM broke links to Akvis Sketch.
By the way, Adobe CMM setup tried to run and vanished without a trace - no indication of success or failure. CMM doesn't show on my control panel as installed software, so I can't de-install it.
I did un-install Akvis Sketch and re-install it. No luck as a filter, nor as a stand-alone program.
Additional point of interest - a second identical software/hardware workstation continues to run Akvis Sketch just fine because we didn't try installing Adobe CMM on that machine. It certainly looks like CMM is the culprit here.
Since Akvis Sketch is broken as a stand-alone, I doubt that de-activating, uninstalling and then re-installing, re-activating Photoshop CS5 will help, but it will take a lot of time to recreate actions and re-install other add-ins, plus preferences settings.
Has anyone else encountered problems with Adobe CMM clobbering Photoshop add-in filters, and have you found a work-around?

Thanks for your response. Recent evidence points to Wacom's tablet driver, not the plug-in.
Fact #1 - another identical system with ms mouse worked fine so I swapped out the Wacom tablet and bingo, the Akvis plug-in works again.
Fact #2 - So does Amazon's Kindle for PC app, which also quit working after running the Adobe CMM setup I'd downloaded.
Suggestion - since there's a legacy for CS5 users getting the "you should download CMM" pop-up, yet no need to do this, maybe Adobe should remove the CMM download page from its website - or flag this download as unneccessary for photoshop users. All Best, Charles Pierce.
Message was edited by: PECourtejoie Please do not autoquote messages, it makes threads difficult to follow.

Overdrive App not working with Kindle app since update

I have downloaded library books using the Overdrive app, it checks out books from the library and then puts them on a Kindle app to download to my phone. Since the update I can check a book out using Overdrive, but it never makes it to my Kindle app (Amazon.com account). Amazon people have no idea why. Has anyone else had a problems with this since the software update?
And one other thing............my ringtones for phone calls are fine, but the text alerts are so quiet I can hardly hear them. And I have the volume set up as far as it will go. Any ideas?

I can delete the app, but I have one book already downloaded that I haven't finished and still have a week to read. And I also have 5 books that I am on a waiting list for so I would be bumped back to the last if I deleted and reinstalled the app.
Any other suggestions?
ETA: this app worked really well until recently which makes me think the update had something to do with it.

Problem with kindle ereader

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