Problem with LaserJet CM1312nfi MFP : restart infinite loop

LaserJet CM1312 MFP seems to be stacked in an infinite reboot loop. While was sending a fax it rise the error of full memory and start the power cycling but never get to properly restart. After disconnected from the power source and be like that several days it start up properly and printing right. When we intended to use the fax function the same thing happened. Since then it never starts up.
First appear the blue screen with the HP logo and the progress bar, the motor inside is in function. The screen changes to the “black” screen and the ready & exclamation sign leds are blinking. At this point I can access the printers menu, but after several second restarts again. When I don’t touch the printer, after the black screen the leds remain in on and the display becomes white. Blink once and again starts the reboot.
Connected directy to PC (WinXP pro) through USB cable
Any suggestions ?
Thanks

hi All, I have the same problem as Kuhlin. i have tried to reset to Default setting but to NO avail. anyother tricks i need to follow?

Similar Messages

Wireless Connection Problem with Laserjet Pro MFP M126nw (HELP) :(

I have Laserjet Pro MFP M126nw just bought it last day.
Everthing working fine but i can't able to connect it to my wireless router via WPS PushButton or PIN tried both many times but failed.
I also reset my Router even changed the security level to
·  WEP key encryption using either Auto or Open authentication
·  WPA and
·  WPA2
Tried many times but it says connection failed on the LCD Display.
I have Linksys WRT120N wireless router.
Please help its urgent!

Hi @AjayKareer,
I understand that you are unable to setup the printer on the wireless network. I can help you with this.
Make sure the network name doesn't have any spaces or special characters. The printer won't recognize it.
Restore the printer defaults.
On the printer control panel, press the Setup button.
Press the Right Arrow, to select the Network Setup, and then press OK.
Press the Right Arrow, to select the Restore Defaults, and then press OK.
I have provided a document with some steps for setting the printer up on the network.
Installing the Printer Software on a Wireless or Wired (Ethernet) Network.
Configure the wireless by a Ethernet connection if the issue persists.
Print a configuration page to get the printer's IP address.
Printing a Configuration Report.
Then type the IP address into Internet Explorer's address bar to bring up the printer's web page.
Select the networking tab, wireless on the left hand side.
Fill out all your network information, select infrastructure, select your network name, put in the password and type of Encryption if you have this setup or Open for no password. Apply settings.
Then disconnect the Ethernet cable.
Then wait a minute to see if you get a wireless light on the printer, print the configuration page and check the IP address again. Then type the IP address into Internet Explorer's address bar to bring up the printer's web page. That way you will know that the printer is now networked.
Then run the installation.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Can't install HP Color LaserJet CM1312nfi MFP at notebook HP Pavilion

I bought new notebook HP Pavilion 13-a051sr with Windows 8.1 (x64) onboard.
I'm trying to install HP Scan.
While installing all-in-one HP Color LaserJet CM1312nfi MFP using "CM1312series-win7-full-solution-AM-EMEA1-v5.1.exe" can not get after the dialog window "Locating the printer". Printer could not be found even if I write down printer' IP-address. The latest printer firmware is already installed. Firewall is disabled, antivirus is closed.
I installed printer without any problems using it IP-address. What can I do in order to install scanner module?

HP Print Drivers

Software for HP Color LaserJet CM1312nfi MFP is not currently available from the Software Update server.

I recently upgraded to Mountain Lion, and found that I could no longer print to my HP CM1312nfi.
This is usually a problem with HP at every upgrade, but this time, they appear to have offloaded the driver download process to Apple.
My printer is connected wirelessly through a time capsule by IP address—the physical, not the virtual, e.g: 169.254.xx.xx instead of 10.0.1.x.
When I try to download the driver by bonjour or IP, I get the following error message:
Can't install the software for the Hewlett-Packard HP Color LaserJet CM1312nfi MFP because it is not currently available from the Software Update server.
Is this truly a Software Update server error, and if so, any clue when it will be resolved?
I am able to print with the generic driver as of now, but fax and scan capabilites are gone. The add fax dialog lists no devices.
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?
Thanks for your time and attention.

Of course, once I posted this, I tried again and downloaded the driver without issue.
My second question still stands, however:
Scanning is not supported on my printer model with the Hewlett Packard Print 2.12 driver. Will support be forthcoming, or did Mountain Lion brick my scanner?

HP Color Laserjet CM1312nfi MFP and OSX Yosemite

Hello all. I have a HP Color Laserjet CM1312nfi MFP, and i can't install it on OSX 10.10 Yosemite. When i plug in the USB cable, nothing happens. My Mac does not find the printer, and i can't install driver from HP's website. All USB ports in my Mac works, and i can plug the cable in a Windows computer, where there is no problem at all. I tried to update the firmware through a Windows computer, but it did not helped. Any suggestions?

The HP drivers won't load on my 10.10.x (10.10.1 thru 10.10.4) OSX macbook pro. The install says the version of OSX isn't supported even thought I've tried 1.5.0 dmg file which is for 10.7 and greater. I did the math and I believe 10.10.x is greater than any version of 10.7. I also tried HP Easy Scan and it doesn't even see my scanner. Printing works fine, but I scan a lot of paper. Also, I've found that the Mac OSX version of the HP software (when it still worked) creates obscenely large PDF files. I can get around this by opening Adobe Acrobat Pro and re-saving the file as a reduced file size with the same name. I can take a 25 MB file HP creates and get it down to about 300KB or so. I found a way around all this but you won't like it. I've loaded Parallels (installed windows 7 ultimate 64 bit) and installed the windows client in my parallels image. The windows client works fine. Not a solution I prefer, but this is an HP issue not an apple issue .... HP hasn't put out a driver for this printer in the better part of 3.5 years. Lastly, I'm not hooking up a USB cable to my printer/fax/scanner .... what's the point of having a dhcp network capable printer if I have to hard wire to a PC? I've used HP printers since the mid-'90s, but I guess it's time to find a company that supports OSX.

HP Color Laserjet CM1312nfi MFP cannot scan

Dear HP support,
I use a MacBook and my printer is an HP Color Laserjet CM1312nfi MFP. When doing the HP setup assitant I connect the printer to the MacBook with a USB cable but the assistant does not recognize the printer and I cannot carry on with the setup process. What do I need to do? My OSX version is 10.10.2
kind regards.

Hi,
Scanning is no longer supported on Yosemite, only printing and faxing are available for the operating system as you may find listed by this chart for the HP Color LaserJet CM1312 MFP Series:
http://support.apple.com/en-us/HT201465#HP
The HP setup assitant is not a part of the software provided for 10.10, it is intended for older verisons of the OS and therefore it does not work
You may try the 3rd party Vuescan scanning software which seems to support your scanner with no need for any other driver:
http://www.hamrick.com/vuescan/hp_laserjet_cm1312.html
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

What is the IP address for the HP Color Laserjet CM1312nfi MFP?

I need to install my HP printer that is hooked up to a wireless network to an iMac. (as a shared printer)
What is the IP address for the HP Color Laserjet CM1312nfi MFP in order for me to install in the apple? Thanks.

AirPort Utility can be used to configure and change the settings on any of the AirPorts.
If you have a Mac, AirPort Utility is here:
Macintosh HD > Applications > Utiltiies > AirPort Utility
If you have a PC, AirPort Utility for Windows is on the disk that came with the AirPort Express

Hp color laserjet cm1312nfi mfp misprint

Good day.
I have a HP Color Laserjet CM1312nfi MFP, when printing, it prints 2 to 3 pages and then displays cleaning on the lcd display and after it runs through with the cleaning it comes up with the error "Misprint, Press okay to continue" and if you do so it carries on printing the rest of the pages and the quality is 100%. Just annoying that you have to keep getting up and pressing continue on the printer all the time. It does not jam or anything.
Any suggestions to why the printer is doing this?
Regards
Aron

The HP drivers won't load on my 10.10.x (10.10.1 thru 10.10.4) OSX macbook pro. The install says the version of OSX isn't supported even thought I've tried 1.5.0 dmg file which is for 10.7 and greater. I did the math and I believe 10.10.x is greater than any version of 10.7. I also tried HP Easy Scan and it doesn't even see my scanner. Printing works fine, but I scan a lot of paper. Also, I've found that the Mac OSX version of the HP software (when it still worked) creates obscenely large PDF files. I can get around this by opening Adobe Acrobat Pro and re-saving the file as a reduced file size with the same name. I can take a 25 MB file HP creates and get it down to about 300KB or so. I found a way around all this but you won't like it. I've loaded Parallels (installed windows 7 ultimate 64 bit) and installed the windows client in my parallels image. The windows client works fine. Not a solution I prefer, but this is an HP issue not an apple issue .... HP hasn't put out a driver for this printer in the better part of 3.5 years. Lastly, I'm not hooking up a USB cable to my printer/fax/scanner .... what's the point of having a dhcp network capable printer if I have to hard wire to a PC? I've used HP printers since the mid-'90s, but I guess it's time to find a company that supports OSX.

Basic Snow Leopard install with special customization: setup assistant infinite loop problem.

Hi, all,
Based on this post: https://discussions.apple.com/thread/1395118?start=0&tstart=0, I'm assuming there's a problem with setup assistant running after a customization install reboot. But I could be wrong.
Here are the details:
MacBook Pro
Clean OS X Snow Leopard install (I was "told" by IT I had to wipe the disk and re-install OS X after backing up personal files).
Installed extras I need/want (in particular, XCode, though I went ahead with the other optional software as well).
Installed the IT supplied "Supplemental CompanyName Installation Disc" (also referred to as "CompanyName Supplemental Installation Disc" ), which is supposed to create a customized, IT supported, setup.
When the supplemental install is done, the system is rebooted.
There is then a "Welcome" screen (starscape, with almost endless bombardment of the word welcome in various languages), finally followed by:
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Clicking the "done" button goes to a blank grey screen. and then loops back to redo the "Welcome/language/keyboard/done" sequence, ad nauseum (that is, infinitely repeated).
Per the above mentioned post, I have rebooted to the Install DVD and run disk utility, repairing permissions. No difference on reboot.
Boot to safe mode goes to the same setup assistant sequence, not a login screen.
Another Mac user here suggested checking for /var/db/.applesetupdone, since missing it, or if it's correupt, could cause this problem.
So I booted to single user and checked for this file. It is not there. On the off chance the file is a simple flag and the content doesn't matter,
I did fsck/remount and touch /var/db/.applesetupdone but this did not change anything either.
Presumably, the file must be present and must contain some data. If this is true, can it be created manually and put in place via single user mode?
Or are there other, better solutions someone could suggest?
Many thanks.
Bob

Ah, it seems I finally found something useful, at http://hintsforums.macworld.com/showthread.php?t=84825
One of the responders supplied the content of their .applesetupdone file.
I was able to get this onto my Mac, in /var/db, as .applesetupdone (just to be safe, I linked that name to .AppleSetupDone, the name as mentioned on the above site). Note that both names begin with a dot (hidden, in UNIX parlance).
On reboot I was presented with the CompanyName specific login screen. It took a little bit more mucking around with passwords, but I was eventually able to login without any problem.
Bob

Scaner problem - HP LaserJet M1536dnf MFP

HP LaserJet M1536dnf MFP
Wire LAN connected.
There are two stations working with the same MFP.
On one - everythink works fine.
On second - not.
Drivers are the same: 61.101.98561
IP address of printer is the same.
Both on Win7.
Issue is that MFP is printing documents but it refuses to scan any. After running HP Scan application it takes few seconds before it runs and when I finally hit 'scan' button it shows error telling that there is no scaner connexcted to that computer (unfortunatelly i can't paste this error).

Welcome to the HP Forums SamHell,
I see by your post the printer won't scan on the second computer running Windows 7 but it will print over the wired network. I can help you with this issue.
Temporarily turn off the Antivirus software to see if that is blocking the printer communication for scanning.
Test the scan again.
If you are still having issues then check the Windows Image Acquisition (WIA) services.
Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection.
Disregard the title.
Go to Solution three: Check the Windows Image Acquisition (WIA) services.
I have provided a document for setting up the Firewall to Allow a connection to the printer in case that is causing this issue. Configuring a Firewall to Allow a Connection with the All-in-One in Windows.
Test the scan.
Then you will have to go back in and turn the Antivirus software back on again.
If the issue persists run the Print and Scan Doctor since it might resolve the issue automatically or will find out if it is a driver, Twain, WIA connection or software issue.
Find and fix common printer problems using HP diagnostic tools for Windows?
Please let me know the results.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Problem with call error / call restart

If during a call with the Bluetooth car speakerphone on and - due to loss of signal, or anything else - I get a call error, in the lock screen there is a message of error with black color font and (!) icon, and until there is nothing strange, right? But next, if I try to unlock the iPhone the lost call restart automatically even if I would not to do it..
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I encounter a similar problem with 9.1.1.
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Mathieu

Driver download problem - Color LaserJet Pro MFP M476nw

I recently purchased this unit and have been having issues in downloading the drivers from both the disc that came with unit as well as via the HP website. Regardless of the source of the driver, everything appears to be going along smoothly with the HP installer until the indicator shows 75% complete - at this point of the install an error message pops up telling me a problem has occurred and to restart the computer then try hp installer again. Feel like I have exhausted all of my options - any help would be appreciated.

Hi mtotonji,
Thank you for using the Apple Support Community. Given the nature of the issues you are describing and your current configuration, you may be better served by reaching out to one of Apple's other available resources for more direct assistance - https://getsupport.apple.com/GetproductgroupList.action
Sincerely,
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Hp color laserjet cm1312nfi mfp doesn´t scan with yosemite

I can´t do work the scan of this machine

Hi @mesocost ,
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I work for HP

Problem with my MacBook Pro restarting on it's own repeatedly, ultimately corrupting my HD. (early 2008, running OS 10.6.8)

I brought in my MBP to the Genius Bar a couple of months ago, when this spontaneous-restarting problem had been followed by it not starting at all. They did a diagnostic, and then took it for four days, only to return it to me completely wiped after that time with no explanation, other than that "a file" somewhere on my HD was causing corruption. The Genius told me not to restore any of the files that had been on it previously, and it would be fine.
Well, that makes perfect sense. But, I needed the files to be on my computer, and since I had no idea how to determine which file would be problematic, I decided to just restore from my last backup (from the previous October -- bad, but not the worst scenario) and hope for the best. Well, now this problem seems to be back, and I'm hoping to get some advice for how to help make it go away.
In the past couple months since I restored it, I've had it crash suddenly, causing me to have to hard-boot the machine, and when I run Verify Disk from Disk Utility, it fails and tells me to start-up from my Install disk and run Repairs to fix it. I do the closest thing I can to that, which is starting up my MBP in Target disk mode, and connect it to an iMac which runs Disk Repair on it, and then it appears to be fine, until the next time it crashes.
Now, the probem has progressed to suddenly restarting with no warning and no crash, mostly right after I turn it on, and then doing so a number of times in a row. The console message (I think?) generated from this event is as follows:
5/7/14 11:03:13 PM          airportd[20]          [most time: (2.638319) _scan] trace: <CFArray 0x10101c880 [0x1005f7ee0]>{type = immutable, count = 56, values = (
          0 : <CFString 0x10003ccd0 [0x1005f7ee0]>{contents = "pref_netwk_AJ"}
          1 : <CFString 0x10003cb90 [0x1005f7ee0]>{contents = "scan non-DFS channels"}
          2 : <CFString 0x1012118e0 [0x1005f7ee0]>{contents = "(0.977479) _scan"}
          3 : <CFString 0x101210a30 [0x1005f7ee0]>{contents = "(0.000012) _lookup"}
          4 : <CFString 0x10003cbf0 [0x1005f7ee0]>{contents = "scan DFS channels"}
          5 : <CFString 0x1010185a0 [0x1005f7ee0]>{contents = "(1.809528) _scan"}
          6 : <CFString 0x10100b500 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          7 : <CFString 0x10003cc10 [0x1005f7ee0]>{contents = "scan all channels"}
          8 : <CFString 0x101028dc0 [0x1005f7ee0]>{contents = "(2.638319) _scan"}
          9 : <CFString 0x1010264a0 [0x1005f7ee0]>{contents = "(0.000010) _lookup"}
          10 : <CFString 0x101211b10 [0x1005f7ee0]>{contents = "(0.284620) _keychain"}
          11 : <CFString 0x10120d460 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
          12 : <CFString 0x101217b50 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          13 : <CFString 0x101217b80 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          14 : <CFString 0x101211850 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          15 : <CFString 0x101217e50 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          16 : <CFString 0x101217e80 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
          17 : <CFString 0x101217eb0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          18 : <CFString 0x101217ee0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          19 : <CFString 0x101217f10 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          20 : <CFString 0x101217fd0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          21 : <CFString 0x10103fb10 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          22 : <CFString 0x10103fb80 [0x1005f7ee0]>{contents = "(0.000004) _lookup"}
          23 : <CFString 0x101027190 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          24 : <CFString 0x10102fc10 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          25 : <CFString 0x10103d490 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          26 : <CFString 0x10103db70 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          27 : <CFString 0x101033170 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          28 : <CFString 0x10103ddb0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          29 : <CFString 0x1010428a0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          30 : <CFString 0x1010470b0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          31 : <CFString 0x101040280 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          32 : <CFString 0x1010403c0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          33 : <CFString 0x101040870 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          34 : <CFString 0x101042b40 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          35 : <CFString 0x101043470 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          36 : <CFString 0x101042840 [0x1005f7ee0]>{contents = "(0.000013) _lookup"}
          37 : <CFString 0x101029fb0 [0x1005f7ee0]>{contents = "(0.067594) _keychain"}
          38 : <CFString 0x10101e260 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
          39 : <CFString 0x1010434d0 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          40 : <CFString 0x101035b00 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          41 : <CFString 0x10102d7e0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          42 : <CFString 0x10102a7c0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          43 : <CFString 0x101029840 [0x1005f7ee0]>{contents = "(0.000003) _lookup"}
          44 : <CFString 0x10102df40 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          45 : <CFString 0x10104a970 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          46 : <CFString 0x10102b390 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          47 : <CFString 0x101218420 [0x1005f7ee0]>{contents = "(0.000002) _lookup"}
          48 : <CFString 0x1010324e0 [0x1005f7ee0]>{contents = "(0.000005) _lookup"}
          49 : <CFString 0x101032540 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          50 : <CFString 0x10102acd0 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          51 : <CFString 0x10104ce70 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          52 : <CFString 0x10102f420 [0x1005f7ee0]>{contents = "(0.000001) _lookup"}
          53 : <CFString 0x10102bd30 [0x1005f7ee0]>{contents = "(0.000012) _lookup"}
          54 : <CFString 0x101228960 [0x1005f7ee0]>{contents = "(0.026381) _keychain"}
          55 : <CFString 0x1010307e0 [0x1005f7ee0]>{contents = "(1.446801) _association"}
com.apple.message.domain: com.apple.airport.autojoin.summary
com.apple.message.signature: AutoJoinSuccess
com.apple.message.result: success
com.apple.message.value: 7.341770
com.apple.message.value2: 51.000000
com.apple.message.value3: 43.000000
com.apple.message.uuid: 8C58D61F-D7E3-4FE5-B848-48CEEC5CDB75
The panic report looks like this:
Interval Since Last Panic Report: 8448254 sec
Panics Since Last Report:          5
Anonymous UUID:                    F1FA5387-8149-4E40-8F76-A901608BDB0E
Wed May 7 23:03:09 2014
panic(cpu 0 caller 0xffffff80002d1208): Kernel trap at 0xffffff800034cb6e, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000001003f47d0, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0x0000000000000cf4, RBX: 0x00000001003f4758, RCX: 0x0000000000000fff, RDX: 0x000000000000c1cb
RSP: 0xffffff805fe0b940, RBP: 0xffffff805fe0b980, RSI: 0xffffff804b334008, RDI: 0xffffff800ba714c0
R8: 0x00000000000070c0, R9: 0x0000000000000001, R10: 0x0000000000000000, R11: 0x0000000000000000
R12: 0x0000000036f2fbcd, R13: 0x00000000000070c0, R14: 0xffffff800088af60, R15: 0x000000000000bb01
RFL: 0x0000000000010202, RIP: 0xffffff800034cb6e, CS: 0x0000000000000008, SS: 0x0000000000000010
Error code: 0x0000000000000000
Backtrace (CPU 0), Frame : Return Address
0xffffff805fe0b5e0 : 0xffffff8000204d15
0xffffff805fe0b6e0 : 0xffffff80002d1208
0xffffff805fe0b830 :
With absolutely no ability to read these kinds of things, I did notice that several of these messages in the console started with 'airportd[20]', or somethign like that. This makes me wonder if it could be a bad Airport card?
If anybody has any ideas on how this could be happening, I'd sure appreciate it. I keep taking evasive maneuvers (i.e. Disk Repair from a different machine), but the problem keeps coming back, sooner and sooner. I don't trust the Genius Bar to help me understand this, so I'm leaving it up to you folks.
I thank you in advance.

The report indicates an internal hardware fault.
Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
*An SSD doesn't need to be zeroed.

Problems with MacMini 2.1 restarting and kernel panic

For the past few weeks I have been having a very frustrating problem.
Occasionally, when my MacMini goes into sleep mode I am unable to wake it and it must be hard restarted (holding down power button). When it restarts I get the startup chime, immediately followed by truncated echos of the chime (not beeps or tones), which can repeat every couple of seconds for up to five minutes. This is followed by the computer restarting itself over and over again until I get a kernel panic (log attached below). Once I restart after getting the kernel panic the computer usually starts up fine and is fully usable until the next time I can't wake it up from sleep mode.
Any help would be greatly appreciated. Thanks
Log Information
Sat Jul 9 18:06:29 2011
Machine-check capabilities (cpu 1) 0x0000000000000806:
family: 6 model: 15 stepping: 6 microcode: 199
Intel(R) Core(TM)2 CPU         T7200 @ 2.00GHz
6 error-reporting banks
threshold-based error status present
Machine-check status 0x0000000000000004:
machine-check in progress
MCA error-reporting registers:
IA32_MC0_STATUS(0x401): 0xf200004000000800 valid
MCA error code:            0x0800
Model specific error code: 0x0000
Other information:         0x00000040
Threshold-based status:    No tracking
Status bits:
   Processor context corrupt
   Error enabled
   Uncorrected error
   Error overflow
IA32_MC1_STATUS(0x405): 0x0000000000000000 invalid
IA32_MC2_STATUS(0x409): 0x0000000000000000 invalid
IA32_MC3_STATUS(0x40d): 0x0020000000000000 invalid
IA32_MC4_STATUS(0x411): 0x0000000000000011 invalid
IA32_MC5_STATUS(0x415): 0xf200241010040400 valid
MCA error code:            0x0400
Model specific error code: 0x1004
Other information:         0x00002410
Threshold-based status:    No tracking
Status bits:
   Processor context corrupt
   Error enabled
   Uncorrected error
   Error overflow
panic(cpu 1 caller 0x2aaf41): Machine Check at 0x00fc1ab2, thread:0x5b90000, trapno:0x12, err:0x0,registers:
CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x00100000, CR4: 0x00000660
EAX: 0x05b7d000, EBX: 0x00000001, ECX: 0x00000020, EDX: 0x00002090
ESP: 0x3f56bdc8, EBP: 0x3f56bdc8, ESI: 0x00000010, EDI: 0x05b7d000
EFL: 0x00010206, EIP: 0x00fc1ab2
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x399cafb8 : 0x21b837 (0x5dd7fc 0x399cafec 0x223ce1 0x0)
0x399cb008 : 0x2aaf41 (0x59dfe4 0x59e0d1 0xfc1ab2 0x5b90000)
0x399cb0f8 : 0x2a29f2 (0x1 0x0 0x0 0x0)
0x3f56bdc8 : 0xfbdc28 (0x5b7d000 0x10 0x3f56be08 0xfbd864)
0x3f56be08 : 0xfbd90a (0x5b7d000 0x3f56be5c 0x1 0x2)
0x3f56be78 : 0xe6441b (0x5b7d000 0x0 0x3f56be98 0x2a45c9)
0x3f56bef8 : 0xe6475e (0x5b7d000 0xe7986c 0x3f56bf28 0xe5c3f5)
0x3f56bf28 : 0x5571d5 (0x5b7d000 0x5bf4380 0x3f56bf58 0x2a0577)
0x3f56bf78 : 0x230235 (0x5bf4380 0x5baa096 0x3f56bfc8 0x227cea)
0x3f56bfc8 : 0x2a179c (0x863ea0 0x0 0x2a17ab 0x5b10b7c)
      Kernel Extensions in backtrace (with dependencies):
         com.apple.driver.AppleUSBUHCI(4.2.0)@0xfbb000->0xfcafff
            dependency: com.apple.iokit.IOUSBFamily(4.2.4)@0xe44000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x949000
         com.apple.iokit.IOUSBFamily(4.2.4)@0xe44000->0xe79fff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x949000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
Not yet set
Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: Macmini2,1 (Mac-F4208EAA)
System uptime in nanoseconds: 10595195099
unloaded kexts:
(none)
loaded kexts:
com.apple.iokit.IOAHCIBlockStorage          1.6.4
com.apple.driver.AppleAHCIPort          2.1.7
com.apple.driver.AppleFWOHCI          4.7.3
com.apple.driver.AppleUSBHub          4.2.4
com.apple.BootCache          31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.iokit.AppleYukon2          3.2.1b1
com.apple.driver.AppleIntelPIIXATA          2.5.1
com.apple.driver.AppleUSBEHCI          4.2.4
com.apple.driver.AppleUSBUHCI          4.2.0
com.apple.driver.AppleEFINVRAM          1.4.0
com.apple.driver.AppleRTC          1.3.1
com.apple.driver.AppleHPET          1.5
com.apple.driver.AppleACPIButtons          1.3.6
com.apple.driver.AppleSMBIOS          1.7
com.apple.driver.AppleACPIEC          1.3.6
com.apple.driver.AppleAPIC          1.4
com.apple.driver.AppleIntelCPUPowerManagementClient          142.6.0
com.apple.security.sandbox          1
com.apple.security.quarantine          0
com.apple.nke.applicationfirewall          2.1.12
com.apple.driver.AppleIntelCPUPowerManagement          142.6.0
com.apple.driver.XsanFilter          402.1 - last loaded 2821720238
com.apple.iokit.IOATAPIProtocolTransport          2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily          2.6.8
com.apple.iokit.IOAHCIFamily          2.0.6
com.apple.iokit.IOFireWireFamily          4.2.6
com.apple.iokit.IOUSBUserClient          4.2.4
com.apple.driver.AppleFileSystemDriver          2.0
com.apple.iokit.IONetworkingFamily          1.10
com.apple.iokit.IOATAFamily          2.5.1
com.apple.iokit.IOUSBFamily          4.2.4
com.apple.driver.AppleEFIRuntime          1.4.0
com.apple.iokit.IOHIDFamily          1.6.6
com.apple.iokit.IOSMBusFamily          1.1
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          6
com.apple.driver.DiskImages          289.1
com.apple.iokit.IOStorageFamily          1.6.3
com.apple.driver.AppleACPIPlatform          1.3.6
com.apple.iokit.IOPCIFamily          2.6.5
com.apple.iokit.IOACPIFamily          1.3.0

Hello,
This is EXACTLY what my MacBook Pro keeps doing. Have you figured out what the problem is? I recently to my Mac to the Apple store to address the issue, and the one thing they were able to tell me, was that the battery was bad. They couldn't say if the two were related, because I didn't have the error message at that time, but it seems like the two could be related. I would have them check your battery, it could be the reason why the computer goes to sleep and doesn't turn back on. I am able to use mine just fine, other than this problem, but was told that I need to have the battery replaced. Would love to se what you find out, or have found out, maybe it can help me solve the problem on my end as well (if not due to the battery...)
Tahnks!
S.R.Hughes

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