Problem with License key

I have a license key that I get through my schools webside for the Adobe Design Standard CS6 (mac)
Is there a reason as to why I keep getting "Please enter a valid serial number"? I've downloaded off the adobe site before and never had a problem. I have a history log on both my schools website and the "my products" section to verify that all the older keys I've used match up with the keys activated on the Adobe site.  Please Help!

Hi KRamjattan,
I have verified the serial key and it is valid serial number of Adobe Design Standard CS6(Mac).
Please also private message me the screenshot of the problem.
It will help us in order to isolate the issue.
Regards,
Sumit Singh

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