Problem with Logo uploading

Hi,
Thank You very much for reading this and advising me.
For my new Smart Form I have uploaded one logo (black and white) through SE78 Transaction code.
My logo contains 4 letters and 3 of them are very thick and other letter is Grey one.So If I give print preview I am able to see all those 4 letters including grey one.But If I take the print out, the letter which is grey not getting printed.
So it is some thing to do with printer settings or I need to chnage some technical attributes of that logo.
Can you please help me on this.
Thanks and Regards,
K.Krishna Chaitanya.

Hello,
From the True Color graphics only 24 bit True Colors graphics are
supported by SAP.
As I noticed your image is a true color bitmap with 16,7 millions (24
BitsPerPixel) colors. The SAP has to convert it to a bitmap with 256
colors during the upload. Here the colors can slightly change.
Please decrease the color depth of the image and upload in your system
again.
Maybe the result will be much better after this.
Regards,
David

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Copyright (c) 1996, 2006 xyz Corporation. All rights reserved.
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OMS Version : 10.2.0.2.0
Protocol Version : 10.2.0.2.0
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Agent binaries : /u01/app/oracle/OracleHomes/agent10g
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Do you get any errors in the log files?
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          > Hi,
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          >
          > Would really appreciate any help from you guys.
          >
          > Thanks in advance,
          > VD.

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