Problem with margins shifting when printing.

I have an installation template on an 11x17 sheet with 3/8” margins. There is a “left” and “right” version on each side (basically mirrored) and the intent is that they align front to back when you hold the sheet up to the light. When we print a proof, two sided, on our laser printer, the drawings match when the single sheet is held up to the light, but the margins are no longer the same; each is offset by a 1/16” in the same direction. BUT when you print one sided on our printer and hold the 2 sheets back to back, the drawings are off by 1/8” because the margins are off by the 1/16' in different directions. This creates a problem when it is sent to the commercial printers as they are printing single sided to their printing plates. (The problem still appears in the exported PDF file the printers use)
The problem is, I can’t get InDesign to stop shifting the content on the page that 1/16”!
If I look at the page, the margin guides show the correct 3/8”on both sides.
If I look at the Master page, the margin guides show the correct 3/8”on both sides.
Under “Margins and Columns” in InDesign, I found the correct margins set (0.375 - 3/8”) all around, with 1 column and a 0.1667” Gutter. Ha .. I thought I had found it! So I removed the Gutter and checked “Enabled Layout”, But when printed, same problem.
I then though it must be on the master pages and found and did the same thing as above, still no luck!
Then I created a new master page and set it up as above and reapplied the new master page, still no luck!
I’m stumped!?! If we can’t get these margins correct we can’t send it to the commercial printer.
Thanks in advance for any help!

Well I don't know for a fact that it is, but the customer is a major International Fortune 500 Company and this is an Installation sheet printed and included in one of their product packages, so I would imagine it is an offset press.
Besides, if the commercial printer was using a commercial Laser printer, can't they print 2-sided? There is no problem when it is printed 2-sided, the images align because both margins are offset in the same direction. It is only when it is printed 1-sided (one side to each printing plate) that the problem becomes obvious because the offsets are in the opposite directions. (BTW, it is B&W)

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Hi, I work for a small family business in the P.O.P. industry. We currently have myself and one other designer, we both take illustrator files that have come from the graphic design firm that we contract with and get them ready to print on our Vutek QS3200. However ever since acquiring the printer we have begun to run into problems with the colors when printing. When the files are exported off of my computer, I use either .tif or .pdf files, they print as they should, the colors seem to match the proof and everything goes smoothly. However when the other designer exports a file, he tends to do mainly pdfs, the colors tend to be extremely different from where we want them. Also we will get very strange results, such as yesterday he kept getting a faint yellow 1/2" border around his prints. After I believe 3+ hours of him trying, I was given the original CD and instructed to try. After 15-20 minutes of making the changes that we needed to make (adding a new price point) and ripping, mine printed perfectly.
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I've got a few years experience calibrating large format printers. First, the Yellow sounds like a file problem. I used to work with two workstations, one PC ( RIP station ), and one Mac ( file prep station ). I tend to agree with you in that the OS is probably not the problem. But, any Colorburst profiles should remain in the RIP, not in the originator application. My workflow consisted of creating EPS files that were based on established color settings in their given applications ( i.e., Illustrator, Photoshop ) which were interpreted by the RIP which had it's own calibrated profile ( perhaps more than one based on how many different substrates were being used ). Your partner may be complicating things by incorporating a RIP profile prematurely. If there are deviations big enough to be noticed, there has to be something in the application color settings that is causing some type of corruption. This could lead back to the operating system, but I would think it lies somewhere in Bridge or the application color settings. Start there. You should seriously consider implementing a calibration system if you do not have one already. Another slight possibility is the driver's ability to interpret files coming out of Leopard vs. files coming out of Tiger. It may benefit you both to be in the same operating system dynamics, using the same driver versions and RIP profiles. At the very least, match everything that is currently working successfully and put them on both machines. If there is still a noticeable problem in color matching, then something is seriously wrong and you should call in a prepress profiling expert. Hope this helps.

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It has been sugested by HP that I try this forum for help.
The following is a copy of the email I sent them which describes my problem, I hopesomeone can help! Thanks.
language_code : en
language : English
Country of Residence : France
product_line : 83
product_oid : 59868
product_name : HP Deskjet 840c Printer
part_number : C6414K,C6414J,C6414A,C6414G,C6414N,C6414H
purchase month : 8
purchase year : 1996
problem area : color and print quality problems
serial number : [Text removed for privacy]
operating system : Microsoft Windows Vista Home Premium 32
How is your product connected to your PC? : USB Cable
problem description : When I try to print a page containing coloured items the coloured parts fail to print. (The items are totally missing, they are not replaced by grey scale images) I have done all the usual things as per list:-
troubleshooting : 1) Rebooted my computer.
2) Disconnected the USB cable and reconnected it.
3) Changed the colour cartridge.
4) Examined the printer settings in the control Panel, colour is selected and all other settings seem normal.
5) De-selected the printer as the "Default Printer" and re-installed it.
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setting changes : No, nothing has been changed.
PS. I have owned my printer for many years and cannot remember the purchase date.
tech skill : Intermediate
first name : Grant
last name : W[text removed for privacy]
This question was solved.
View Solution.

Hi - Go ahead and try the steps in this document. It will walk you through cleaning the contacts on both the cartridge and in the carriage. What can happen over time is ink residue can accumulate on the contacts preventing the ink cartridges from working properly. If this doesn't resolve the issue, try setting the cartridge with the nozzles face down on a damp paper towel for about 45 seconds just to resolve any problems with the ink nozzles.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

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If no good reason, such as the one suggested by Silkrooster, is present, you may try the list, hoping for one of the easy ones at the top.
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Hi,
The problem :
When printing RAW or TIFF files from LR2, you get a printer output that
is much darker than it should be and that presents various color shifts.
I'm using an Epson Stylus Pro 3800 with the latest Windows driver
(6.50 - which is rather old by the way). The workaround described below
works for me under Windows XP SP3. It should also probably work with
other systems/printers/drivers. Use at your own (minor) risk.
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I am running Windows XP SP2. I calibrate my monitor monthly with the Spyder. The reason I suspect this may be an issue of double profiling is because the results (moderately strong magenta overlay plus an increase in contrast) match what more knowledgeable people than I on this forum describe when double profiling occurs. Perhaps I shouldn't presume it is double profiling, and follow Patrick Philippot's lead in naming the problem "color shifts." Patrick does refer in post #2 of this thread, however, to obvious double profiling.
I certainly do have a successful and consistent print method. With PS CS3, and either my Epson 1280 or my HP B9180, the output is almost always dead on. Here is how I do it. In PS from the print dialog box, under color handling I always choose "Photoshop manages colors." Then under printer profile I select the profile designated by the manufacturer for a particular paper/printer combination. Then in the printer driver I disable printer control of color. With the Epson I check the box "Off (No Color Adjustment)." With the B9180 I choose the option "Application Managed Colors." While I sometimes may tweak the final output, these procedures have served me well with PS for several years.
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BTW, the inconsistent LR printing only takes place with my HP B9180. I have never had any problem with off-color LR prints with my Epson 1280. Again, I emphasize that I have standard procedures that always work with PS (no matter which printer) and LR (but only with the Epson).
Unfortunately the LR printing problems are intermittent. Some of the time (perhaps 20%) LR produces fine prints in the B9180, indistinguishable from PS prints. When LR is printing well, it will continue to print fine until "something happens" and the output shows the color shift. This means I do not get a random sequence of good-bad-good-bad prints, but rather good-good-x factor-bad-bad-bad. Ths problem is that I do not know what this "x factor" is. Once, when LR was giving me accurate output, I simply changed the default printer (Control Panel-Printers and Faxes) from the B9180 to my Samsung 1430 laser; immediately afterwards the LR output colors shifted. Did LR react to this change in default printers? Another time I had good LR printing success with version 1.2 but ran into the problems described above when I upgraded to version 1.3.
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