Problem with 'maximum achievable speed'

Hello,
I'm hoping you'll be able to offer me so helpful advice.
I'm an Orange home broadband customer, which I believe is provided through yourselves. When I signed up to Orange they stated I could expect speeds of up to 20mb. I live as close to the exchange as you could get really. On my online account it states - "The speed estimate at registration or the speed we have measured on your line is 14.0Mb"
For the first couple of months I was regularly getting speeds of 8-10mb. To be honest I'm perfectly happy with anything over 2mb.
However, recently my speeds have been always on the 1mb mark, causing buffering for iPlayer, youtube etc. Having run the BT Speedtester, I find that my maximum achievable speed seems to have been capped at 1mb. What would be the reason for this? I've read my terms and conditions and have not exceeded any bandwidth levels, I don't even download songs, let alone movies.
How do I go about getting this 'maximum achievable speed' back to how it used to be?
Thanks!
Download Speed
927 Kbps
0 Kbps
1000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 927 Kbps
For your connection, the acceptable range of speeds is 400-1000 Kbps.
Additional Information:
Your DSL Connection Rate :1148 Kbps(DOWN-STREAM), 1160 Kbps(UP-STREAM)
IP Profile for your line is - 1012 Kbps

This is a BT Retail customer forum and although there are a few 'techs' on here you will not get any specific Orangehome assistance. Contact your ISP on 07973 100150 Option 2.

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Additional Information:
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Modulation:
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TMMB / IFTN
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Loss of Signal (Local/Remote):
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Error Seconds (Local/Remote):
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FEC Errors (Up/Down):
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CRC Errors (Up/Down):
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Update.
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SN Margin (Up/Down) [dB]:
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What is going on with my BT Broadband speed...?
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