Problem With Mediasource Softw

Hi - I have just puchased a Zen Touch & I'm having problems with the Mediasource software & I wondered if anyone would be able to help.
When trying to play cd's the sound distorts & breaks up. I've tried ripping, but the converted files have the same problem, the music distorts, breaks up & hisses which is preventing me from transferring anything to the player. I have tried installing the latest version of the software & have also uninstalled other CD writer software just in case that was creating some sort of conflict. Playback & recording using Realplayer 0 seems to work fine but I would like to use Mediasource if possible so I can save the files at a higher quality.
Hope someone can help..
Many Thanks.

Many thanks for that. I have tried several cd's though & the problem isn't to do with scratches as I don't get the problem with Realplayer. Also I'd rather not have to pay for encoding software when I should be able to use the software provided with the player. It's possible I'm just overlooking some settings in the software that are causing the problem but I've played around with them & haven't managed to solve it yet.
Thanks for your help anyway.

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