Problem with Microsoft All-in-One Media Keyboard

Hello,
I found a problem with this keyboard when I was playing game. If I'm holding Shift + W and then i'm pressing D too (to turn right or rather to walk straight and to the right) it doesn't work. This same is happening if I'm holding Shift + D +
W. But other combinations are working, like pressing Shift + W + A or Shift + S + D, etc. First I thougt that it is some game issue or program had keyboard shortcut and it's interfering
with game. But I tried in notepad and it wasn't working too. After all it is not Windows 8.1 issue, because I launched ubuntu live cd and this problem still exist even there.
Now what can I do with it? Go to warranty shop?

Hi,
Did this keyboard hotkeys work previously? Maybe this function only works in specific program or game.
Keep latest driver and software for the keyboard.
According to your description, best choice I think is sending the keyboard to the warranty shop.
Regards
Yolanda Zhu
TechNet Community Support

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