Problem with .mov file type in premier elements 10 on windows 7

My canaon power shot elph movie uses .mov (apple file) which I sent to PE10. When I try to play it in PE10 only audio plays, there is no sink between audio and video. If I move the marker under the vidio the vidio will follow the mark playing. I am on window 7 pc. Any ideas? There is a audo vidil link in CLIP, but if is not hi-lited so I can activate it. I want to do some editing and then burn a DVD to play on my TV. Help!!!!

ri-olson
There is an epidemic of display issues targeting specifically Premiere Elements 10 users whose computer use a NVIDIA video card. For now, the answer is to roll back the video card driver version rather than to assure that you have the latest video card driver installed on your computer. Please check out the following thread in this regard and determine if any this applies to your situation.
http://forums.adobe.com/message/5836037
Once we rule this factor out, we can move on to other troubleshooting schemes.
What John T. Smith has asked is do you have the latest version of QuickTime installed on your computer with your Premiere Elements 10. If you do, the latest version is 7.7.4. You should be able to find confirming information on that in Help Menu/About QuickTime in the opened QuickTime. That is not a codec number. It is the version number (latest version) for the QuickTime program on which Premiere Elements is very dependent.
As for codec, in this case, the question being asked is what is the video compression in your file that has the .mov file extension. If you do not know and do not have access to a video properties reader (such as MediaInfo), perhaps we could get the needed information from the brand/model/settings information for the camera that was used to record the video.
Please review. We will be watching for your progress.
Thanks.
ATR

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java.lang.Exception: FILEBC-E00791: Solicited Read Failed. service: {http://www.sun.com/jbi/examples/sample-service/echo}echoService2, endpoint: echoEP_JBIPort2, operation: {http://www.sun.com/jbi/examples/sample-service/echo}echo. Error was: FILEBC_E00760: Missing required Input properties for outbound file operation [{http://www.sun.com/jbi/examples/sample-service/echo}echo]..
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Roberto

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Problem with .mov file type in premier elements 10 on windows 7

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