Problem with MP3 Ringtones

Hi,
we have a Problem with our BB 10 devices if you use a MP3 as ringtone with more than a 128 bitrate the ringtone never stops if the caller cancels the call. And then you have to search how to stop the playing of the sound else it repeats until the accumulator is empty or the next person calls.
We have the problem with all our 25 BB10 devices.

The Z10 can deal with a 128 bitrate for an MP3 ringtone.  Most ringtons you find are 96 or 128 etc.  It most likely the size of the file that is causing you a problem.  Try using a smaller sized file around 3 to 8 megs or so.

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