Problem with my Canon PIXMA iP6600D printer

My Canon PIXMA iP6600D printer suddenly will not print black ink. At the time I thought it was just out of ink (that cartridge was low and I knew I needed a replacement) but I have since replaced it and the printer will not print the black (other colors appear just fine). I have cleaned the nozzle head at least a dozen times and deep-cleaned it at least 4, and it will still not print black (and this is with a new cartridge). I have tried to print the auto head align but I get this message after it tries to do it:
" Auto Head Align has failed. Press OK and repeat operation. (see manual)"
And I have looked in the manual but there's no information on this. The manual's advice (if there are 'white lines' or whatnot in whatever is being printed, which I figure is the closest to my problem) is to wait 24hrs and try cleaning the nozzle again.
I've scanned in the nozzle check print out I get and it looks like this: http://s3.photobucket.com/albums/y54/horrormoviebufy/?action=view&current=Messedupheadalign.jpg
Can anyone help or suggest anything I haven't tried yet? Worst comes to worst, is this something I can bring in to Best Buy to have checked out and/or fixed? D: I'm at the end of my tether here frustrated to tears.

made the change, but doesn't fix my issue of not being able to re-add the printer... will play around with the printer to make sure it's on and actively connected, but at this point, that fix does nothing for me... thanks though... I'm sure it fixed the printing problem I was having before I removed the printer...

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Path:            /Applications/MP Navigator 2.0.app/Contents/Resources/MP Navigator.app/Contents/MacOS/MP Navigator
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To discuss your options, please contact our support group using the following link:
http://www.usa.canon.com/cusa/consumer/standard_display/contact_us_consumer
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Problem with my Canon PIXMA iP6600D printer

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