Problem with my HP Photosmart 8250

Help!
I have a HP Photosmart 8250 which has stopped working.
It has proved extrremely reliable for the two years I have had it.
Today I am getting mesages:
"Ink System Failure" - on the PC
"Print cartridge cradle is stuck" - also on PC
"Ink System Failure" ERROR OXC18a0001" on printer
and ""Please Insert Card" also on printer.
Has my printer reacherd the end of its lifespan or can I fix it???
I have tried turning it on and off and checked no paper in it, all to no avail.

I just had the same problem. I'm just going to buy another one after working on this for 2 days and gettring nowhere.

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Cartridge/Ink problem with my HP Photosmart C3180

hi,
i have a nasty problem with my printer. i have an old cartridge and a new one who i just refilled. my problem is that when i insert the new refilled cartridge the start black copy light is blinking and when i insert the old cartridge is not and i can even print a document but not black just color. and when i try to print a black&white document the paper gets out very fast and with no writing on it. even though i refilled the old one it still doesn't print. i don't know why is this happening because when i bought the new cartridge it was working! and to make notice: i bought an original cartridge!

Hi - Try the steps in this document. It will walk you through troubleshooting power related issues. One additional note, I'd recommend disconnecting the USB cable from the back of the printer as you go through the troubleshooting. It will help isolate the printer.
Hope that helps.
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I am an HP employee.

Scan problems with my HP Photosmart Premium C309g-m

Hello
I have been experiencing a problem when I attempt to scan a Document or Photo on my HP Photosmart Premium C309g-m printer. Specifically when I scan it now takes longer to do so and when finished I save it to my deskstop but the result after saving consists or either a totally black background with horizontal white lines or a greenish background. I have tried resetting back to ‘default’ properties but nothing changes and the result is the same. I have shut down the printer, and unplugged it for several minutes and restarted it..but still no luck
Anyone out there with an answer on how I can fix this?
Thanks

Hello JWB46,
Welcome to the HP Forums!
I understand when you scan a document, it takes longer and the background is black with horizontal white lines or a greenish background. I will do my best to assist you! First, I need to find out your operating system on your computer? Windows or Mac?
How is this printer connected? Wireless or USB?
Please make sure you have followed this entire HP document on Color or Brightness Level of Scanned Image is Not Correct. I would like to test out the hardware within your printer. Try copying a blank document on the scanner glass. Let me know if you have the same results. I will be looking forward to hearing from you. Have a great night!
I worked on behalf of HP.

Problem with printing - HP Photosmart C7280

Black and white items on the page print well, but everything on the page with color (either text or image) is blurred (as if the image shifts).
Windows 7
HP Photosmart C7280

Let see if this happens even when printing a self test:
Perform the following steps to print a self-test report:
Load letter, A4, or legal unused plain white paper into the input tray.
Press Setup .
Press the down arrow ( ) to highlight Print Report.
Press OK .
Press the down arrow () to highlight Self-Test Report.
Press OK .
Check the selft test for blurring/banding/etc let us know if the print out is defective or not.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Problem with connection to Photosmart 7520e

I recently had a new router/modem installed on my wireless network. I print wirelessly to a photosmart 7520e. I had the technician change the default SSID and WEP password to something familiar. Since then I have had trouble printing to the 7520. It shows that it is connected to the wireless network (i.e.) blue light constantly on and Wireless On in printer control panel), but when I try to print a doc (e-mail, etc) from my computer I receive a message on the computer saying the device is not connected. If I go to the printer and do a "Wizard set-up" entering the new SSID and PW I can print, however the next time I boot up the computer and try to print it's the same thing all over again. I'm running Windows 7. I tried uninstalling and reinstalling with no success. I called the router vender who said it has to be the printer software. I can't figure out why I have to enter SSID and PW repeatedly. Anyone have any ideas? What am I missing?

You new router does not have the same settings as your old one and needs to change. First you should use WPA2-AES and not WEP. Change your router to have a fixed wireless channel, not 'auto'. Use 1, 6 or 11. Try this first.
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Have some problems with my hp photosmart printer

I have an hp photosmart c3100 all-in-one printer and having some problem, after replacing the black ink. Anytime I turn tthe printer one it prints the test page. I've checked all the settings and everything seems to be ok. I tried to follow some troubleshooting tips I found online by scanning the testpage but it did not work. Does anyone have any solution, my ink is running out because of this this problem

Thats the page that keeps printing :-)
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Although I work for HP my posts and replies are my own
Please mark the post that solves your problem as "Accepted Solution"

I am having printing problems with my HP Photosmart D5360 since I installed Windows 7

The printer worked fine with Windows XP .I downloaded and installed HP driver for Windows 7 32-bit. Single page printing seems tp work OK but the computer doesn't seem to see the duplexer and I cannot print on both sides. I have tried re-seating the duplexer and have reinstalled HP Windows driver. To no avail. I also and unable to find the correct serial number which is supposed to be on the bottom of my printer. Any help will be greatly appreciated.

Quote
3rd or 4th is the a special config u have to do in BIOS
Just make sure SATA 3/4 are enabled
and check that SATA 3/4 DMA enabled (this just gives better performance)
Quote
i update my BIOS and new Nvidia chipset drivers
- wont do any harm but best get 1st issue sorted. before adding in other variables.
don't u go skipping off school
luck
Ps don't forget those voltages

Problem with my HP Photosmart D110

hELP PLEASE! I cant find this printer on my computar, there a lot of printers from hp but I couldnt find this one!!!
I lost th CD and maybe from internet someone can giveme the software.
What can I do??
Thanks!
Mer

Hi there pam1966,
This article should cover the issue you are experiencing. Give the steps outlined a shot and let us know if it helps.
Best of Luck!
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

Problem with resizing on Photosmart Premier program on my 4240 series 400 Photosmart Printer

I went to "create" on my HP Premier program and made a calendar with it. I am trying to print out that calendar but it won't make it small enough to print off on an 8x10 format. It comes up like 16x20 or so no matter what I do, ie, with white borders, scale to fit 8x10 paper, letter sized, scaled to fit onto letter size, etc, etc. I am using the calendar form provided by the HP Premier so I would think I must just be doing something really wrong for it to not print out the correct size for me. Can you tell me what I need to do to make the entire calendar print off on one sheet of paper?

Hi Gannato.
You may want to try the print-at-home calendar project in HP Photo Creations. It offers multiple output sizes, from 8½ x 11 to 13x19. HP Photo Creations is a free download for Mac and Windows at www.hp.com/go/hppc.
You can start your calendars on any month. With the ship-to-home calendar project, you can customize the grid section as well by dragging images there. Place a picture of Grandma on her birthday, or a heart graphic on your anniversary day.
Another fun feature: On the print-at-home calendar, try resizing the calendar grid by dragging the bottom right corner. The 12 squares line up in different layouts, such as 3x4, 4x3, 2x6, and 12x1.
Hope this helps,
RocketLife
RocketLife, developer of HP Photo Creations
» Visit the HP Photo Creations Facebook page — news, tips, and inspiration
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» Contact Customer Support — get answers from the experts

10.6.8 Printing problem with HP Photosmart premium C310 printer

I hvae a Photosmart Premium C310 printer which is connected wirelessly to my network. I also have a Mac Pro which is connected to the same network by ethernet cable. Up until I updated to OS10.6.8 everything worked fine. After that I found that when I restated the printer I could see it for a short time under the printer list but then it seems to "time out" and I can no longer print to it within a couple of minutes from my Mac Pro. When I restart the printer I can also see its embedded web page again for a few minutes but then it becomes not visble.
I also own a Macbook pro and two iphones and an ipod touch and all these wireless devices have no problem with seeing the printer and printing to it at any time. The Macbook Pro is also updated to 10.6.8 and works fine with this printer.
It would seem that the issue is not with wireless devices but with a wired device printing to this wireless printer even though it is on the same network and on the same subnet mask. All that has changed between working fine last week and not being recognised this week is an update to OS10.6.8
I have restarted the Mac Pro, reinstalled the latest HP software and reset the printers wireless setup but this makes no difference.
Is this a similar issue to what others have been reporting about a bug with printing under 10.6.8 or possibly something else. Any help here would be appreciated as I have no way of printing from my Mac Pro right now.

Pengtao, I have plugged my Macbook Pro into the network (with Airport off) and I can no longer reach the Photosmart printer. Remove the cable and go wireless and the Macbook Pro can reach the printer again. I have installed the photosmart printer software under Windows 7 using Parallels on my Mac Pro and have no problems finding the Photosmart printer from it.
To make matters worse I have bought a new Laserjet M1536 today and install it on my network. Again I get the same issues. I can print to it from any wireless device on the network but cannot reach it on any wired device on the network.Switch the printer off and on and I can see it and print to it for about a minute then it becomes "offline" to my Mac Pro
Given that it works fine under Windows 7 from a Mac Pro I have to conclude that the issue must be OSX 10.6.8 and nothing else as everything worked fine before the upgrade. I have turned all device off and on , checked all cable connections and also uninstalled and reinstalled all printer drivers on the Mac Pro and cannot get it working. Any advice you may have that may solve the problem beyond it being an OSX issue will be greatly welcomed.

HP Photosmart 5525 problem with scanning and copying

Hello Everyone,
I bought a new HP Photosmart 5525 few months ago and it was working fine with everything but suddenly it stopped scanning and copying. while copying it doesnt do anything and while scanning it gives the error message
" Scanner communicatioon cannot be established. Ensure your product is powered on, check the connection, and ensure your network is functioning properly"
i tried everything but i couldn't fix it. i would really appriciate any sort of help.

Welcome to the HP Community @Sekhon ,
I read about the issue you're having with copying and scanning from your Photosmart 5525 unit, and wanted to reach out to you.
I would personally think that there could be a "Scanner failure" with your printer, and would like you to check out a post from my colleague @RnRMusicMan below and follow the guide he suggested to someone else with the same issue. If the copies still do not work when done troubleshooting, call technical support directly to discuss your printer replacement options with HP.
Photosmart 5525 Scan Problem (Component is broken)
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
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Problem with printing to a HP Photosmart Premium C410

Printer purchased and installed on July 9, 2011. Connected wirelessly to a D-Link Xtreme N GIGABIT Router Model DIR-655. Router IP address 192.168.0.1
The printer worked fine until last week. Then one of our Laptops could suddenly not print or scan anymore.
There are Two Dell Laptops connected to the same router.
The first Laptop, Dell XPS M1530 running Windows Vista Home Premium Service Pack 2, 4GB Ram 32 bit OS. This machine can print to HP C410 printer directly with no problems. It can see the printer’s embedded web server at 192.168.0.254 and can scan from there into a file on the laptop or can print the just scanned image from the embedded web server. It can also print to it using HP eprint.
The second Laptop, Dell Inspiron M1545 running Windows 7 Home Premium Service Pack 2, 3GB Ram 64 bit OS. This machine CANNOT print directly to the HP printer. It can see the printer’s embedded web server at 192.168.0.24 and can scan from there into a file on the laptop (I used a PDF format and brought it up in Adobe Reader to be sure) but it CANNOT print the just scanned image from the embedded web server. The print process fails and shows the document still in the spool queue with an error status. It can print to the HP C410 using HP eprint.
I have used the HP suggested process of uninstalling all the printer software and re-installing it from the original CD (tried this three times) and by downloading it from www.hp.com. I have also installed the HP fix titled: Following a Network Installation, the Product Loses Functionality and Is Missing from the Devices and Printers Menu after the Computer Is Restarted in Windows 7 (64-bit Only)
I installed the fix after a complete un-install / re-install cycle. I have run the HP Print Diagnostic Utility at this point in the process and it returns a clean (All Green Check Marks) report but its final test print fails in the same manner.
Thanks in advance for help in solving this problem.

So, this post, as well written as it is, went totally ignored by the HP personnel that are supposedto be "helping" us poor novices? WOW! No wonder this crap gets thrown out of the house so often.
I have two HP network printers. An HP Officejet 4500 G510g-m, and a HP Photosmart Premium C410a, and they are the most unreliable pieces of "equipment" that I have in my network. This is absolutely trhe crappiest bunch of junk on the market. The only thing worse than these "devices" is the support from HP for them.
I also have a HP Photosmart C5280 AIO, and a Deskjet D2345 Printer. I have little, to no, problems with these two. The "flagships" of my network imaging are the worst, of the worst.

(Another) Problem with HP Photosmart - reinstallation

I have a Photosmart C5280 All-in-One and a MacBook Pro, with 2.4 GHz Intel Core 2 Duo processor, using Mac OS X 10.4.11.
Scenario this morning:
The printer will photocopy, but there is no connection between the printer and the computer, it is not a problem with the usb cable connection. The computer will not send anything to the printer to print, and the scanner will not end anything to the computer.
I repaired permissions using disk utility at least three times this morning. (I do it fairly often anyway).
Scenario now:
I have now uninstalled the software, using the HP uninstall programme, but then deleted the remaining items manually as instructed in the section on the HP site for Macs and uninstallation. I have also emptied the trash.
Sadly however, it has made absolutely no difference. Whenever I put the installation disk into the CD drive, I can only get as far as identifying the printer. There are no printers listed, and when I tick the box, it comes up with Photosmart C5200 Series, which is correct. But the next continue box is then greyed out. (I'm wondering if following the HP instructions was such a good idea now).
I am now stuck. I have uninstalled and can not reinstall. I have used these two together for the past year (or more) without any problems. When I initially installed, it worked fine. No problems at all. I have not recently changed any software or upgraded anything on the OS. The two were communicating last week, when I did some scanning and printing.
Confession: I had the first problem (no scanning/printing) a couple of weeks ago, and decided to look in trash to see if I had mistakenly got rid of something and found an hp file in there. Pulled it back out. All worked fine again. But today, total blip, and no hp files in trash.
I would be grateful if anyone could suggest a solution. I'm capable of following instructions. Oh, I have mailed Hp, but I've had no response so far. I have also looked through the stuff on here, but haven't found a similar problem, ie the connection just disappears into the ether.

I had a response from HP:
1) Was the printer powered on? It needs to be turned on.
2) Was the USB plugged directly from the back on the printer to the Mac? You are not using a hub, airport or a USB cable more than 10 feet long?
3) Power cycle the printer. Disconnect the power cord from the back of the printer. Wait 10-15 seconds and reconnect the cord. Power on the printer. Was it found?
4) If not, restart the Mac. Once you are back up, if the HP setup Assistant does not automatically launch you can launch it by clicking on Hard Drive > Applications > Hewlett-Packard > Utilities or Device Utilities > HP Setup Assistant. Double click to launch. Was it found?
5) If not, plug the USB cable into a different port on the computer. Was it found?
6) If the printer is still not found, check the system profiler for the device. Click on the Blue Apple in the upper left corner, then About this Mac. On the next screen click on More Info. On the System Profiler screen, click on USB under Hardware. On the right is the printer found under USB device tree?
7) Another thing we need to check is when you installed the software did you select the correct device. The newer printer software may contain multiple products. If you did not select the correct device during the install, the computer is looking for a different device and not finding it. To check this, run the HP uninstaller. Open Hard Drive> Applications > Hewlett-Packard > HP Uninstaller. When you get to uninstall selected device, what printer is listed. If it is not you model series, run the uninstaller. Quit the uninstaller when complete, disconnect the USB cable and restart. When you back to the desktop, empty the trash, and reinstall the software. Wait for the option to select your device!
I want to be sure the troubleshooting steps I provided resolve the issue. If the issue continues, please reply to this message with the results. We will be glad to assist you further.
It was not unreasonable, but I had checked the box that said Intermediate (level of computer knowledge) - so I thought asking me if the printer was turned on/checking the ports/ etc etc was a little basic.
However on browsing this forum for similar probs I noticed a reference to Printer Setup Repair (it may have been one of your suggestions BDAqua to a different problem) so downloaded it for a free trial. Although I regularly verify and repair permissions with disk utility, I tried with Printer Setup Repair, and got this message:
Monday, December 15, 2008 12:16:04
Starting permission verification and repair, omitting localized files...
The file /private/var/log/cups/page_log is missing!
The directory /usr/include is missing!
The directory /usr/include/cups is missing!
The file /usr/include/cups/cups.h is missing!
The file /usr/include/cups/http.h is missing!
The file /usr/include/cups/image.h is missing!
The file /usr/include/cups/ipp.h is missing!
The file /usr/include/cups/language.h is missing!
The file /usr/include/cups/md5.h is missing!
The file /usr/include/cups/ppd.h is missing!
The file /usr/include/cups/raster.h is missing!
Recreating symbolic links...
Done.
Verification complete.
837 files examined. No problems were found.
11 missing files/directories found during the verification process. They may be responsible for certain printing problems. Printer Setup Repair cannot replace these items. Please refer to the log file for a list of the missing files/directories. You may need to reinstall OS X to resolve your printing issues. Certain files and directories are deleted when using the Reset Printing System option. These files and directories, if required, will be recreated during normal printing.
That message would explain why, the last time I had a problem, it was resolved with reinstalling OS X. What I don't understand is why a file suddenly disappears? Perhaps I need to move my queries to one about OS X? (I have OS X on my other Apple and no probs there.)
Anyway, thank you for your responses and if you have any further advice or suggestions, I would be happy to hear.
ST

Problem with hp photosmart r937.

Hi
I have got problem with hp photosmart r937. Two menu options dosent want works (''Stitch Panorama'' and ''Move images to card''). Before they works but i switch something and now dosent works.
thx.

Hi,
Do you follow the setup guide ? What is the error ? Looks like your printer is not Airprint ready therfore you need to set it up for ePrint.
Regards.
BH
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Photosmart 8250 4x6 Prints with horizontal lines running through them

I'm getting horizontal lines running through many of the 4x6 prints made with my Photosmart 8250. They're about 1/3" to 2/3" apart from one another. I've run the head cleaning process and alignment process. I've tried cleaning the rollers.
Any suggestions?
Thanks.

No - contact Apple for a redo and/or refund - http://www.apple.com/support/photoservices/returns/
LN

Problem with my HP Photosmart 8250

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