Problem with my icloud

hi there my iphone 5 is lock with my icloud and i insert the email  and the password correctly but it refuse to unlock my icloud how can i fix this problem
which my version number is 8.0.2

Hey dr.bintalib,
Thanks for the question. I understand that you are unable to activate your device with Find My iPhone Activation Lock using your iCloud Apple ID and Password. If you are able to login to iCloud.com, you can remove the device from your account:
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
http://support.apple.com/kb/TS4515
Sign in to their iCloud account at www.icloud.com/find.
Click All Devices to open a list of devices linked to their account, then select the device to be removed. It should show a gray dot or the word “Offline” next to the device name.
Click "Remove from Account" to remove the device from their account.
After the device is removed from the previous owner’s account, turn the device off by pressing and holding the Sleep/Wake button located on the top-right side of the device. Then restart your device and proceed with device setup as you would normally.
Thanks,
Matt M.

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