Problem with my lumia 720

From aweek about in my device youtube videos are not be playing .opening any video it says "this video cannot be played in your device"I don't know what is the problem.please suggest me.

It is not a problem with the phone. There are videos that cannot be played on a mobile device. The same message shows on some YouTube videos that I try to watch on my Android phone (LG G3).

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Problem with nokia lumia 720

i bought my lumia720 in the last week of july....right nw i m havin a problem wid it...the screen goes blank n the phone gets hang..den i need to restart d phone manually by pressin volume down and lock button..i am facing dis problm from last few days... i would really appreciate if u can suggest why all dis happenin and a solution to it????

Hi raman20788,
Welcome to the forum!
Does it happen randomly or when accessing a specific application? Did something happen to the phone before the issue started? You can try to check if there's an update available for the device. You can do that under Settings and then Phone update. Just don't forget to create a backup to avoid data loss.
If you recently installed an application prior to this issue, you can also try to remove it and then check if there's an improvement. Let us know the outcome.

Problem with SAP logon 720 for printng with Citrix.

Hi,
I have a problem with sap logon 720 when printing for Citrix, one time print and other time don't print....
I try to start SAPLPD for prompt comand... it's start but don't print....
i'm write here for look if other people have this problem... I dont know what I can do.....
Thank you very much....

Hi Itmar,
I was having the similar issue on my Windows Server 2003 Terminal Server. At times SAP prints stop working. Then i changed Printer Type to "G" and it had solved the problem. It skips the use of SAPLPD service and calling windows printing service directly.
Just try with that.
Regards,
Gaurav

Problem with nokia lumia

I have nokia lumia 720 and i am facing some prolems. we can't send any video by blutooth or any other way.
even on whatsapp we can send any video from any phone but is this most advance phone we can't.
why?
2nd there is no fm, as i came to know that in next month we will get windows update. so will the upcoming update solve these common problems?
if not then i am going to buy android.

FM radio should be enabled with the upcoming amber update.

Too many problems with my Lumia 800

Yesterday I bought a Lumia 800 and my experience with it has been very poor since then.
In the morning the windows marketplace was unable to connect to windows live ID. I was unable to download apps. and use other Bing services. So, I did a reset as it was written in some posts, after reset everything was working fine. Then, Nokia hub was not appearing in marketplace. I tried to update the Nokia Maps but it says that it is not available for my Lumia 800. App. Highlights is also not working and Bing vision failed to scan barcodes that it scanned before the problems.
I was a long time Symbian user and now I'm regretting my decision to buy a Nokia Windows Phone. I never faced any problem with my Symbian handsets but spending 24k on a phone that's giving me issues from the very first day is making me cry! This was the first time I crossed the Inr.18k Price point.

just take it to your nearest service centre, they will help you out!

My problems with Nokia Lumia 820

I was a big fan of Nokia until two months back when I purchased Nokia Lumia 820. It's been two months and I'm having tough time with the handset.
First it was the heat issue. I know smartphones are tend to get heated up due to processors. But my mobile gets heated up in less than 5 minutes when I play games like real football, wordament and even simple games. I thought I got a bad device out of the box. When I say heated up it's not warm, its hot and uncomfortable hotness. I can't hold my device until the heat subsides. I visited the Nokia care for raising the heat issue but they said they can't do much and updated my mobile to the latest firmware (1308) and asked me to check after the update and the heat issue is still the same. Just when I thought things can't get any worse it did. My mobile has visited Nokia repair factory already twice in less than two months of purchase. The first major problem occurred three weeks back when the display would be switching on and off randomly and finally the mobile got bricked. The screen went blank completely and the device was unresponsive. Along with that complaint I've again raised a complaint about the device getting heated up uncomfortably. 14 days after I submitted my device to Nokia care I got my device back only to find that the screen isn't responsive to touch in the middle within a week's time. The upper part and the lower parts are responsive, it's the middle strip that's not responding to touch.
I've again given my mobile to Nokia care and they have sent it to the repair unit. In two months of my purchase the mobile has spent more than 4 weeks at Nokia repair outlet. It is still undergoing repair in the Nokia repair factory. I had least expected this from Nokia.
Some of my friends who have windows 8 phones from Nokia haven't experienced any problems so far, not even heating problem. It's safe to say that the problem is only with my device.
It's two months old and I've got it from the Nokia priority dealer.
What'd you call a device which spends more than 40% of the time in the repair factory in two months of the purchase. Even the 3 months EMI's haven't been payed fully.
I've encountered lots of inconvenience after purchasing the device.

i am too having the heat issues..of nokia lumia..820 its been 1 mnth i hav been w8in for my nokia lumia to be in my hand...but..its giving too much problms..it gets soo hot widthinn 5- 1- mins.. highly dat i hav to end up d calll..n i kinda felt sensation on my thumb fingr. ..n i m also havin the hanging up issues..but yesterday my phn was hang n the phn was swwitched off...n its still swtich off..,when i chrg the phn no rexn is seen..
what d hell is going on..n how m i getin a phn ?

Problem with Nokia Lumia 925

This is what i encountered with my nokia Lumia 925 after 3 days of usage, i am not sure anyone besides me, facing the same problem.
- Overheating, after taking few photos, the phone feel a sudden of heat near the camera.
- Freeze, the phone freeze sometimes, and auto turn off the wifi, when you open it, it says you need to restart the phone, before can turn on the wifi.
- Music + videos apps, when you swipe your music in the apps, the apps freezes, but music still playing. Frustrated when you trying to change tracks.
- Video, i transfer some of my video via windows 8 to the phone, some of it lagging while playing the video. i have try numerous video format, it is still the same. I think it is a software problem. It works fine on my old lumia.
- Auto reboot, my phone has been reboot for 2 times, one time is after a called,another one is after i finish using my wechat application.
Lastly, i love lumia 925, i think the design and the pictures capability are what i really in love with, but i hope someone from nokia could tell me how to solve the above problems.

Hi, Di_vico. Does this mean you are not using the case anymore? Do you have a Lumia 925 as well?
As the concern is present with a case on, try doing the below steps. Let's check if these will correct it.
1. Press and hold the volume down and the power buttons at the same time until you feel a vibration (about 10-15 seconds). Your phone will restart automatically.
http://www.windowsphone.com/en-ph/how-to/wp8/phones-and-hardware/restart-my-phone
2. Check that your device is running the latest software version. Go to Settings > phone update.
http://www.windowsphone.com/en-ph/how-to/wp8/basics/how-do-i-update-my-phone-software
Make sure that all the system apps are updated. You can go to Settings > applications > store > check for updates. You can also scan the QR codes from the below link:
http://discussions.nokia.com/t5/Pool-of-Knowledge/Nokia-Windows-Phone-8-App-Updates/td-p/1640082
Keep us posted.

Problem with camera. lumia 920

Camera is not working after the new update 8.1 Denim. I tried Both soft reset and Hard reset.... Even Nokia Care is also fail to solve this problem..... plzzzz help me..

What specifically is the issue? I.e. is the Camera app loading but you don't see an image? Are there any error messages? And have you tried any of Nokia's specialty camera apps? (Lumia Camera, Lumia Panorama, etc).
I have a 920 with Denim installed it's working correctly - so worst case you may need to do a hard reset.
http://www.windowsphone.com/en-US/how-to/wp8/settings-and-personalization/reset-my-phone

Having problem with the Lumia 1020 camera

I got my Lumia 1020 today (from ATT). The camera worked fine when I took some pictures with auto settings. Then when I decided to change the settings the camera apeture closed completly as it was taking a photo...but didn't open again. And still doesn't open. I tried to do factory reset and nothing. Still having this problem. I tried to see if there is any update .. nope. I went to Settings --> Applicatoins and on the camera option there is a Reset Camera. I press there but nothing happen.
So now everytime I open the camera I see just a black screen with no options on the screen.
Is anyone having this problem?
Solved!
Go to Solution.

Hi nrabishek,
Welcome to the forum!
When did the camera issue start to happen on your Lumia phone? Is it for a 1020 as well, or for another Nokia Lumia phone? Did you try doing the same troubleshooting steps mentioned in the previous post? You may try doing the other fixes shown at this link: Nokia Lumia 1020 - My camera is not working correctly.
Let us know how it will go.

Serious camera problems with the Lumia 800

Hello everyone, I just want to share my experience with you.
I've been using an unlocked Lumia 800 for a week now and I actually like the phone, however these camera problems are just unacceptable.
The camera has SERIOUS white balance problems, and, for me the most important, the auto-focus is just ridiculous. It works bad, but focusing on "macro" objects is just a no go, even usin the touch focus or the "macro" focus mode. Another problem is the lens flare, which reflects how bad these optics might be. You really think that the Carl Zeiss branded optics anything here? Think again. My HTC Incredible S, with its "OEM" optics, (or the Iphone 4S or the SII) just humiliates this camera. Also, is that so hard to make a green square focus confirmarion?
How can they release a flagship device, with this price range, with these problems? No wonder why Nokia is where it is standing now, "almost" in a closing-doors status. They really need better engineers and programmers because everytime they let this happen with a device, they're tossing away their valuable customers. And they really deserve it.
And as I've been reading, the Lumia 900 is having the same problems... How sad is this?
Regards,
RR
Moderator's note; removed personal remarks

No, the camera is not that bad, it is actually decent in lowlight conditions @ISO100 (it automatically raises a bit, but it avoids the 800, unlike the auto-mode), with a good balance between noise and detail. However, In my opinion, that's the whole purpose in camera phones - point and shoot. If I could only take good photos if I find the perfect combination of settings for each situation, the versatility of camera phones would be zero. And of course, if I want "perfect" photos, I'll use my DSLR, but that's not an excuse for this camera, which performs worse that my previous E72.
And understand light and ff course this camera can take amazing photos, as those in flickr, but all cameras can do that. Some do need lots of effort and tries, some not. Even my old Sony Ericsson C902, which was **bleep**, could sometimes take some nice pics.
I'm not complaining about the full set of caracteristics, but about the details that ruin the whole.
- Lack of self-time;
- Metering is also inaccurate. Lots of clipped highlights;
- White balance is a mess with flash and indoors (incandescent or fluorescent lights);
- Lateral lens flare, which is bad and I'll upload an example soon.
- I believe the whole auto-focus is a bit inaccurate, but I can only really notice it in macro captures. This really incapacitates me of taking detailed document photos, which I usually do.
Overall, I'm really enjoying the phone experience, but the camera fails to impress mainly due to the lack of effort by the Nokia Developers to tweak the camera driver properly, which is pitiful.
Here's an example of a screen capture, at 15cm (any other phones I know can sharp-focus at this distance): notice the off-focus/blurred center, the whole image soft-focus, and those stained areas. Weird!
Attachments:
WP_000160.jpg ‏303 KB
WP_000159.jpg ‏378 KB

I have a serious problem with my lumia

Recently, Lumia Cyan was released for my model(720), so I tried to download the update.
But everytime I look for updates It gets stuck on "Searching" and nothing happens.
I thought that it was for the memory so I left some space, and guess what. Nothing!
I tried to install the update via PC and i couldn't do it.
I did so many Soft-Resets and I Uninstall so many important apps.
I want to do the hard reset but I don't want to lose all my Music and Photos.
I hope your answer soon, because I'm too tired and disturbed about this problem
Thank you very much.

Hi, Percal. If you have not received any notification that the update is available or when you check for it by going to Settings > Phone Update and it said that your phone is up-to-date, this means the update is not yet available for your phone.
Where are you located? Where did you purchase the phone? You may check the availability of the update by visiting the below link:
http://www.nokia.com/global/support/software-update/wp8-software-update/
Aside from what @Sergio_Sz mentioned, you may check this link for the additional tips: http://www.windowsphone.com/en-us/how-to/wp8/basics/solutions-to-update-issues.
"Your phone supports wireless Over the Air (OTA) updates and there is no need for cables or computer. Just download and install the update using your phone."
BTW, there's no need to perform a hard reset (Settings > About). To avoid data loss, you can back up your files by going to Settings > Backup.
It's best to wait. :-)

Problem with my Lumia 928... started after Amber update.

First, I to state that I love my Lumia 928 and the Windows Phone 8 OS. Second, I've been a Third-Party Microsoft developer for over 14 years and just started developing for Windows 8 and Windows Phone 8. So, I'm not a normal consumer but one that will try everything in my toolbox before asking for help or even writing posts like this.
History:
As of October 6, 2013, Verizon is sending me a new phone (not guaranteed to be new. ) to see if that fixes the issue
Used for work and personal emails so I can't just go and do a "hard" reset without have extreme headaches.Last resort before I get my "new" phone, I've broken down and started doing a "hard" reset (actually this is my second time).
No damage to the phone (Verizon employee has confirmed these, hence the new replacement)
No cracked screen
No frame cracked
No water damage
Shortly after the Amber update, I started having problems. In order of oldest issue first.
Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board.
No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while.
Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back.
Microsoft account
This is new as of October 5, 2013
October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here.
Is anyone else experiencing these issues after the Amber update and if so, what did you do to resolve it (if you did)?
Thanks,
Stu

The Amber update came to our Lumia 928 and we had just activated it like one or two weeks prior, so we were just getting to know the phone. In answer to your difficulties following the Amber update:
millerstu wrote:
Shortly after the Amber update, I started having problems. In order of oldest issue first.
Lock upsRandom apps just freeze. No rhyme or reason. No pattern. Just all over the board. The only "freeze" or app problem I recall is the GREEN SCREEN when opening the camera, happened once, and a power off and restart fixed it. The problem has not come back, to date (this was several weeks ago).
No touch responseSide buttons work but that does be no good when I can't select anything on the screen. Solution, "soft" reset and things are good... for a while. I have heard of this happening to others, but I have not personally experienced the screen freeze issue.
Phone call speakerStarted losing phone calls. Thought it was a signal issue until I noticed that the call were not actually dropped. Speaker just started cutting in and out (completely) and sometimes it would just dim to almost nothing and then come back. I've had this happen on a couple of calls - the caller becomes very garbled and static filled. I've had to hang upand call back - and they say the same thing happens on their end, my voice is all garbled, like I'm underwater or something. Not all calls, and not frequently, but maybe once every couple of weeks.
Microsoft account
This is new as of October 5, 2013
October 4, 2013, nothing was wrong. Then the next day, my Live account associated with my phone stopped working. Keeps saying "Not up to-date". Had to create another account to get my emails. As of today, it's still not working. Unfortunately, I didn't write down the error code so I can't post that here. This has not happened, to date, for me.
My screen is cracked due to a drop, prior to the Amber update. (Yeah, it was nearly brand new when I dropped it ) That doesn't seem to affect the overall function of the phone though.
So, to sum, I am experiencing some of the issues you described, but I'm not sure it's Amber, maybe just the phone design itself. I don't know that a "new" phone will resolve things either. Please do keep us posted...

Connection problem with Nokia Lumia 2520 tablet

I found the problem when connecting Nokia Lumia 2520 Tablet to Linksys EA4500 router WiFi network "Wireless-N" mode. TheInternet and local network connection disappears after a few minutes, the ping test fails. In "Wireless-A" mode (5 GHz) and "Wireless-G" mode (2,4 GHz) connection is normal, but i need more speed!
When i have connect this tablet to the other routers in mode Wireless-N connectivity problems do not occur.
Reset the router and the tablet to the factory defaults does not help.
Router firmware version - 2.1.39.145204
Nokia Lumia 2520 have Qualcomm Atheros AR6x04 WLAN Adapter

Disable 5ghz wireless and use only wireless N.
Please remember to Kudo those that help you.
Linksys
Communities Technical Support

Please help!! problem with rebooting lumia 820

I only got my Lumia 820 yesterday and it was fine then today the camera stopped working, i tried taking the battery out, and putting it back in then switching it back on - still no luck. Then i went on the nokia website and looked up the troubleshooting advice where it advised a reboot. I tried the reboot, seemed to be going fine but now it wont switch on properly!! when it gets to the switching back on part of the reboot it vibrates then the nokia logo comes up on the screen but stays like that and nothing else happens!! please help, really dont know what to do!
p.s i stay an hour away from the nearest phone shop otherwise i'd have popped in when it was just the camera not working!

If you tried the advice from guide return it back to point of purchase and get it exchanged.
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

Stranger problems with my Lumia 800

Hi everyone,
Is there anybody help me determin these strange problem of my phone?
The major questions are the follows:
The Accelerometer is unavailable, the pictures and browsers cannot landscape mode.
The Setting-> Brightness->Automatically adjust cannot be turned on, it would be turned off automatically.
The light of screen will always lightly even I answer an call.
Then I press the ##634# to enter the diagnostics testing and find the following are unavailable:
Accelerometer
Magnetometer
Proximity
ALS
Lights
Is there anybody can tell me if it's hardware problem or just firmware problem of the mobile?
Can it be fixed when the firmware is getting updated?
Thanks.
Yee

Is it a new phone, or have these problems just started? Has it ever worked properly?
If it's new and not working properly then I would return it to the store for replacement or Nokia Care for a check

Problem with my lumia 720

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