Problem with my Premium account...

I have a subscription with one of your partners (Telefonica Mexico -Movistar-). they offered me a Premium account for as long I have the subscription with them. Since monday morning I sign up into my spotify account and appears this message "Your subscription with one of our partners has just ended, so you are now using spotify free. Don't worry, you can get back to Premium here."... When I click the upgrade botton in the spotify software it redirect me to a web page and appears this "Lamentablemente no eres elegible para esta oferta porque ya te habias registrado para una prueba o subscripcion a premium", which means "Unfortunately you are not eligible for this offer because you had already registered for a trial or subscription to premium" What should i do to get back to my premium account?

Hey there , welcome to the community!
Are you able to reactive your subscription through http://mi-internet.movistar.com.mx/spotify/?

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Moderator's Note: The subject was edited as we have moved the post from an existing thread and created a new topic.

Hi, missjlouw.
Welcome to the Nokia Support Discussions.
What is the model of your phone and when did this start to happen? Also, for what email account is this? How are you accessing it? If you're getting an error message, can you provide it to us?
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