Problem with new 1.07 Centro (Sprint) update

I have a centro from sprint and i am trying to do the NEW update, but everytime i plug my phone into the computer and hit the "start update" button, it gives me an unrecoverable error. What does this mean? and how can i fix it so i can get this update on my phone...
Post relates to: Centro (Sprint)

Ok, Have you look at this page http://www.palm.com/us/support/downloads/centroupdate/sprint.html. And looked though the before you start? If you have not I suggest you do. If this does not work then I recommend that you call into our support at 877-426-3777 there is something either going on the PC side or the device side.
Post relates to: Palm Z22

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