Problem with "NOW TV"

Hi guys,
i'm having a problem with my "Now TV entertainment " on my Apple TV.
So i had to reset my Apple TV as it wasn't working properly.
since that moment "Now TV entertainment" doesn't recognise me anymore; when I go on the voice "purchased through itunes? Restore" it says "unable to restore purchase" although they took my money from my bank.
so I tried to pay for another monthly pass; after all the process a message cames up: you're already subscribed......
any thought guys?

I'm not sure then, try this:
Contact Apple TV content providers - Apple Support

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Problem with NOW TV app on Apple TV

I saw that NOW TV is included on Apple TV (got it for Christmas), so bought a subscription. Works on PC and iPad Mini, but not at all on Apple TV. Get to the thing I want to watch, then says content cannot be loaded. It has never worked! i can get Sky News no problem, plus Netflix and everything else. Has anyone else had this problem? Any solutions? Now TV seems unable to help.
Thanks

Welcome to the Apple Community.
No problems here using Now TV.
Try the following steps, check whether things are working after each step where appropriate, before trying the next.
Restart the Apple TV (Settings > General > Restart).
Restart the Apple TV by removing ALL the cables for 30 seconds.
Restart your router. (Also try removing it’s power cord for at least 30 seconds)
Reset the Apple TV (Settings > General > Reset > Reset all settings)
Restore the Apple TV (Settings > General > Reset > Restore)

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Problem with "NOW TV"

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