Problem with Office 2013 documents after PC resumes from sleep

Have a number of PCs in a work environment that exhibit the following error messages when they are woken from a sleep state and the user was working on a Word or PowerPoint document via a network share.
PowerPoint error: The file you were working with was modified during suspend mode, and the original version is no longer available. <file path and name.ppt> must be re-saved.
Word error: Word cannot establish a network connection with this document after the system resumed from suspend mode. Save the document into a different file to keep any changes.
Having searched the error message I can see that hot fixes were created to fix the issue in Word 2007 and 2010, but nothing seems to relate to Office 2013.
All the PCs have the latest OS and Office updates.
I tried the NetworkAvailableTimeInSeconds reg fix from this link - http://support.microsoft.com/kb/2626998/en-gb , and obviously applied it to the Office 2013 key, but to no avail. The additional steps talk about applying the available hot fix, but this
is not applicable to Office 2013.
Information:
All PCs Windows 8.1 Enterprise and Office Professional Plus 2013
Any help would be appreciated.
Thank you.

I have the same issue with 8.1 and Office 2013, and yes, Office is at SP1 (15.0.4631.1002). I've likewise done the Reg fixes suggested for 2007/2010, but still have the issue. Any insight would be appreciated.
Thanks,
John

Similar Messages

  • Problems with wi-fi connection after waking up from sleep

    Hey,
    I have MacBook Pro 13 (early 2011), MacOsX 10.7.2.
    I've got a problem - when I wake up after sleep my internet connection doesn't work for half a minute, may be more. I do diagnostics and it says that connection is ok, but still don't work. I've tried to do something with energy saving settings, but i didn't success.
    What is important: I didn't have such a problem previously. I think it appeared after one of software updates. I can even remember, there was an updated with description, saying that t fixes the problem of internet connections after Mac wakes up after sleep...
    How can I solve this problem?

    I have the same exact problem and it is caused by the latest ETI or whatever update it is. - the one that required restart of my computer. For me it takes multiple times to turn wifi on and off on my macbook pro before the internet starts working. Someone please help. Apparently reinstalling Mac Os X 10.7.2. should help but I'm not sure if I want to drop my mbp at apple store for 2 days yet again.

  • Visio 2007 launch problem with Office 2013 installed "Please wait while Windows configures Microsoft Visio..."

    Running under WIN7-64 bit with Office 2013.  Requests reinstall every time it is run. Tried uninstalling and reinstalling. No change. Office 2013 does not recognize that Visio 2007 is installed. Copy paste operations between Visio and Word 2013 don't
    work. Tried disabling sharepoint access for Visio 2007 and did a repair for Office 2013. No change.Tried various compatibility modes. No change. Ran Microsoft troubleshooter which verified there is a compatibility issue but provided no solution.
    Tried the following...
    Type the following command, and then press Enter:
    reg add HKCU\Software\Microsoft\Office\14.0\Visio\Options /v NoReReg /t REG_DWORD /d 1
    no change

    Hi,
    Based on the situation, I recommend you try to use locale administer account to login in the computer.
    Then we re-install Visio 2007, if you solve the issue,please let me know.
    Regards,
    George Zhao
    TechNet Community Support
    We
    are trying to better understand customer views on social support experience, so your participation in this
    interview project would be greatly appreciated if you have time.
    Thanks for helping make community forums a great place.

  • Bluetooth OFF after restart / resume from sleep

    Hi, i have problem with integrated Bluetooth in my T400s. If i start Windows from off state, BT is on and my BT mouse is connected correclty. But if i restart or go to sleep mode and back resume from sleep, BT stays OFF and i have to switch it on via Fn+F5. I tried to reinstall clean Windows 7 with all drivers through Lenovo System Update, but no solution. Does somebody have the same problem? Any idea?
    Lenovo T440s, 20AQ0067MC, Windows 8.1 Pro x64 UEFI, Samsung 840 EVO SSD 250 GB, 8 GB RAM
    Lenovo T430s, 2356LQG, Windows 8.1 Pro x64 UEFI, Intel 520 SSD 180 GB, 8 GB RAM
    Lenovo T420s, 4171-6SG, Windows 8 Pro x64 UEFI, Intel 320 SSD 120 GB, 8 GB RAM
    Lenovo T400s, 2808-CYG, Windows 7 Ultimate x64
    Solved!
    Go to Solution.

    Unbelivable, crazy things happens. You are right, problem is solved.
    1 - 2 weeks ago i tried Ubuntu, not installed, just run from USB flash and look how new one looks like
    2  - probably from that time integrated BT did not start after restart or resume from sleep - really strange (i have WWAn as well but i do not use it)
    3 - i tried to disable  I/O Access for all devices in BIOS and set back On  - that did not help
    4 - i have loaded default setting in BIOS by F9 and saved and after restart BINGO BT mobule works even after restart or after resume from Sleep.
    It is really strange for me, but yeahh, crazy things happend.
    Thanks.
    Lenovo T440s, 20AQ0067MC, Windows 8.1 Pro x64 UEFI, Samsung 840 EVO SSD 250 GB, 8 GB RAM
    Lenovo T430s, 2356LQG, Windows 8.1 Pro x64 UEFI, Intel 520 SSD 180 GB, 8 GB RAM
    Lenovo T420s, 4171-6SG, Windows 8 Pro x64 UEFI, Intel 320 SSD 120 GB, 8 GB RAM
    Lenovo T400s, 2808-CYG, Windows 7 Ultimate x64

  • Display problems with Office 2013

    Hi  all,
    I have deployed Office 2013 on a few laptops (some old, some new, all running Win7 x64) without any problems.
    I have some users who use dual monitors, connected using USB-to-VGA devices by (among others) Star-Tek, HP, and Matrox.
    In every case we've tried, the Office app seems to display OK on the external screen, but mouse clicks and keystrokes don't reach it, ie you can't actually do anything at all. Sometimes the display is corrupted, ie windows are not properly drawn, pieces
    are missing, especially if you drag the pane around on the monitor.
    Drag the open app window back onto the local laptop display and it starts to work normally. No error messages are seen.
    What's going on here?
    I know O2013 needs DirectX 10, but I doubt these old laptop displays support that properly anyway. The hardware is IBM Thinkpad T61's at the oldest - on their builtin display all is well - but we've seen the same effect on newer Thinkpads (Edge 15, Edge
    320, Edge 520), HP ProBook, Dell Latitude, in fact every single one I have tried.
    I don't find any references to this issue on line, can anyone provide a pointer? Just now it's a show-stopper for deploying 2013.
    No sig is a good sig

    Yes that was the solution.
    Thanks a lot, I must have tried about eight different external graphics adaptors before finding this.
    Bit of a black mark to MS here, imho. Surely it would better to assume that the latest-and-greatest graphics hardware is
    not present, but can be turned on if required, rather than to assume that it is present, but can be turned off if not required? Or even detect it somehow?
    Anyway.
    Problem solved, thanks again.
    No sig is a good sig

  • Mountain Lion Crashes on resume from sleep

    Is anyone else having problems with Mountain Lion crashing frequently on resume from sleep?  I have tried using both the default "sleep and hibernate" mode and switching to hibernate only.  In both modes, OSX "gray" screens just after it appears to finish resuming from sleep mode.  This is an Early 2011 MBP 15" with a clean Lion upgraded to Mountain Lion.
    It is starting to look like another failed upgrade, "sigh". I haven't had any luck with OSX OS upgades and always seems like I end up rebuilding.

    Same happening here. I also have a problem with Mail.app crashing when I close the window with cmd+w. My upgrade to Mountain Lion was applied Lion that had been migrated from my old MacBook.
    The migrated setup was working fine for just over a week before I upgraded to Mountain Lion. Unfortunately I didn't check that Time Machine was backing up my machine and it turns out I don't have that as an option of rolling back to Lion.
    Hoping that a fix is found to both problems. Fairly confident given that other people are reporting the same, even on a clean upgrade.

  • Office 2013 document with Czech spell check lags by save and close on Windows Server 2012R2 RDS session host

    On our Win Srv 2012R2 RDS session host server (terminal server) I have bad problem. Office 2013 documents with Czech spell checking lags (1-2 min) when I close and save document. When I change spell checking on English everything works OK. On Windows 8.1
    works OK both spell checking.
    I tried to investigate with process explorer, and when winword.exe lags, active thread is wwlib.dll!DllGetClassObject with Stack:
    KERNELBASE.dll!ReadFile+0x3
    MSGR2CZ.DLL!GramGetError+0x3ffeb
    MSGR2CZ.DLL!GramGetError+0x4045f
    MSGR2CZ.DLL!GramGetError+0x47c7f
    MSGR2CZ.DLL!GramGetError+0x10e17
    MSGR2CZ.DLL!GramGetError+0x125c2
    MSGR2CZ.DLL!GramOpenMdt+0x189
    wwlib.dll!wdCommandDispatch+0x251ce8
    wwlib.dll!DllGetLCID+0x31ef72
    wwlib.dll!DllGetClassObject+0x10887a
    wwlib.dll!DllGetClassObject+0x108535
    wwlib.dll!DllGetClassObject+0x107bc6
    wwlib.dll!DllGetClassObject+0x1030c1
    wwlib.dll!DllGetClassObject+0x1077df
    ntdll.dll!RtlInitializeExceptionChain+0x84
    ntdll.dll!RtlInitializeExceptionChain+0x5a
    MSGR2CZ.DLL is Czech language checker.
    Any idea?

    Hi,
    It seems to be an Office related issue, I suggest asking the question in Office forums for help.
    http://social.technet.microsoft.com/Forums/office/en-US/home?category=officeitpro&filter=alltypes&sort=lastpostdesc
    Thanks for your understanding.
    Jeremy Wu
    TechNet Community Support

  • Office 2013 document with Czech spell check lags when save and close on Windows Server 2012R2 RDS session host

    On our Win Srv 2012R2 RDS session host server (terminal server) I have bad problem. Office 2013 documents with Czech spell checking lags (1-2 min) when I close and save document. When I change spell checking on English everything works OK. On Windows 8.1 works
    both spell checking OK.
    I tried to investigate with process explorer, and when winword.exe lags, active thread is wwlib.dll!DllGetClassObject with Stack:
    KERNELBASE.dll!ReadFile+0x3
    MSGR2CZ.DLL!GramGetError+0x3ffeb
    MSGR2CZ.DLL!GramGetError+0x4045f
    MSGR2CZ.DLL!GramGetError+0x47c7f
    MSGR2CZ.DLL!GramGetError+0x10e17
    MSGR2CZ.DLL!GramGetError+0x125c2
    MSGR2CZ.DLL!GramOpenMdt+0x189
    wwlib.dll!wdCommandDispatch+0x251ce8
    wwlib.dll!DllGetLCID+0x31ef72
    wwlib.dll!DllGetClassObject+0x10887a
    wwlib.dll!DllGetClassObject+0x108535
    wwlib.dll!DllGetClassObject+0x107bc6
    wwlib.dll!DllGetClassObject+0x1030c1
    wwlib.dll!DllGetClassObject+0x1077df
    ntdll.dll!RtlInitializeExceptionChain+0x84
    ntdll.dll!RtlInitializeExceptionChain+0x5a
    MSGR2CZ.DLL is Czech language checker.
    Any idea?

    Hi,
    As the log, MSGR2CZ.DLL and wwlib.dll were both of the Microsoft libraries,not the third-party libraries. Thus, we need to analysis what happened with the dump file. But, it is beyond what we can do in the forum. I recommend you open a ticket with Microsoft
    engineer.
    Thanks,
    George Zhao
    Forum Support
    Come back and mark the replies as answers if they help and unmark them if they provide no help.
    If you have any feedback on our support, please click "[email protected]"

  • Mac Os X Lion Crashes after resuming from Sleep

    Hi Everybody, i'm experiencing an issue on my 13'' MBP Early 2011 (i5 processor, 4GB RAM, 750GB HD SATA). My MBP often got stuc after i resume from my monitor sleep. I'll explain it in a better way: After i resume from sleep, there's at first a black screen in which the mouse can move, after that the mouse becmes the classic loading wheel and it freezes copletely, remaining in this situation. I thought it was a screensaver compatibility issue, but the problem stand still after i uninstalled screensaver and deactivate the screensaver options. I think it's a problem with Lion with the HD, but i have no evidence of it. Can Anyone help?
    Thank you in advance,
    Daniele.

    Whenever someone comes to me with crashing and freezing on waking up I look at 3 things and typically in this order:
    (1) Hard drive - usually if it is the hard drive SMART has already given a warning if the drive is actually failing or running Disk Utility reveals problems - often problems that cannot be fixed. Also, when the crashes are related to the hard drive there may actuallly be nothing wrong with the drive and a simple erase and reinstall will fix it.
    (2) Software issues - the old trick of creating a new account and logging into it to see if the problem is in your account or global helps. Looking in console to see if there's an error message logged just before the crash can be instructive - or not. Often the crash occurs before an error is logged. Sometimes reinstalling the OS is the solution - that's where having a FireWire hard drive is helpful. I can just boot with it and see if the computer still crashes on waking. If not I know to reinstall the OS.
    (3) RAM - marginal and faulty RAM can be the culprit in many cases. The frustrating thing about RAM is that RAM tests seldom give false positives, if the test says you have bad RAM, you do. Unfortunately when the test reveals nothing wrong the RAM might still be defective, just not enough for the test to catch.
    However, past history has led me to put RAM at the top of the list after an OS upgrade. Marginal RAM has been the culprit of many crash on wake problems with previous OS upgrades. I especially recall Leopard and Snow Leopard being affected - at the shop where I sometimes work we did a lot of RAM warranty replacements after those two upgrades. And here at the support forum we saw lots of people complaining of crash on wake problems coming back and saying, "Yep, got my RAM replaced and all is well." So if any of you are like me and upgraded your RAM, if you have the original RAM sitting around swap it in and see if the crashes stop.

  • T440S OSD Brightness control failure after resume from Sleep

    Hi,
    I have owned a T440S since late 2013.
    Relevant Details:
    T440S
    Model : 20AQCTO1WW
    OS : Windows 7 professional (original installation by Lenovo)
    Latest Drivers installed as of June 2014 - including HotKey and Power Management
    HotKey ver : 8.30
    Power Managment : 6.65.1
    Since receiving this laptop, OSD birightness control has always failed to work, i.e. does not appear on the screen
    when using the Fn+F5/F6 key combination nor does it control actual screen brightness AFTER FIRST resuming from sleep
    mode.
    Sequence of steps that demonstrates the above symptom:
    1. OSD brightness works fine after reboot
    2. Putting the machine to sleep (I do not use hibernate) for a duration longer than a few minutes
    3. Open lid  the first time, hit Fn to resume machine
    4. Pressing Fn+F5/F6 key combo does not display the brightness slider nor does it control brightness
    5. Closing the lid and opening it again, causes OSD brightness slider to flash brifely and is now fully functional
        using Fn+F5/F6 keys
    Your tech department should easily be able to re-create this issue on any stock T440S/Win7pro machine, as
    I have seen others comment about this very issue across other T440/OS variants.
    This very same behavior has been there since the beginning.
    When is Lenovo going to FINALLY FIX IT ONCE AND FOR ALL?
    Thx,
    --Alon
    Solved!
    Go to Solution.

    Try this hotfix:
    https://support.microsoft.com/kb/2752407
    W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen
    X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
    Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen

  • Macbook Pro Freezes after wake up from sleep

    My Macbook Pro 5,5 with mountian Lion freezes after waking up from sleep. i have 8 GB RAM and did a hardware test wich was passed. I also have a SSD of 240 GB in the optical drive. this is my startup drive. Another HD is my workdrive. The first thing I see is that the Airport does not come back and it seems that is does not wake up. After that the whole finder freezes.
    What can be the problem?

    Back up all data immediately as your boot drive may be failing.
    If you have more than one user account, these instructions must be carried out as an administrator. I've tested them only with the Safari web browser. If you use another browser, they may not work as described.
    Triple-click anywhere in the line below on this page to select it:
    syslog -k Sender kernel -k Message CReq 'Channel t|GPU D|I/O|n Cause: -' | tail | open -ef
    Copy the selected text to the Clipboard (command-C).
    Launch the Terminal application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
    Paste into the Terminal window (command-V).
    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.
    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.

  • HP Officejet 4500 Ethernet / Wifi Driver Problem (blank fields) with Office 2013

    Hi,
    I have an Officejet 4500 (Ethernet) and I have exactly the same problem as lots and lots of HP Printer owners!
    Everytime I try to print on Office 2013 + Win 8 64-bit, the Printer window comes with strange "Asiatic" symbols, and not the original language (Portuguese or English, I tried both). (Note: my father has exactly the same printer I have and he already had some problems also on Win 7 + Office 2010, then I deleted all HP drivers, installed again and it solved the problem)
    I already tried the menus you people talk about but in my model I do not have such options. I already installed everything again and again...and always the same problem! With another printer from another company I have no problems with the drivers on Office, so it must be from HP Drivers that do not get along with Office 2013!!! Please update them as soon as possible...

    Hello DaveZiffer,
    Welcome to the HP Forums.
    I see that you are having an issue since the installation of the Office program.
    Here is a link that will take you to the 4 updates that are available for your printer. 
    After doing the updates, if you are still having issues, please feel free to write me back and I will be happy to research this issue further.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Acrobat XI combine to PDF feature is not working with Office 2013 is there a compatibility issue?

    Tested with Office 2010 and it works fine
    Seems to only be the combine to PDF feature that doesn't work, done updates, tried combining a variety of documents still no joy

    There isn't any compatibility issue with Office 2013 and Combine should work with office 2013 same as it with 2010.
    Can you please tell us some more details so that we can investigate the problem which you are facing:
    1) Please update the exact Acrobat version you are using. This you can find out via "Help -> About Adobe Acrobat XI Pro.." Version should be something like 11.0.x. If it is not 11.0.7, then please update it to 11.0.7 and try again.
    2) Is this problem you faced recently (after some update - Acrobat or OS update) or it never used to work earlier for you?
    3) You mentioned that when combining, it convert first document only. Can you please let us know how many documents you are combining and what are those formats?
    4) Also please update about you environment as well. Is you Operating System and MS Office 32bit or 64bit?
    Thanks,
    Vishal

  • Problem with Word 2013 through VPN

    Hello,
    From several weeks my company has a problem
    with Word 2013 when laptop is connected to the network
    via VPN.
    Symptoms:
    - Word 2013 is opening very slow (even
    opening a blank card)
    - there are no matter if I try to open blank page or network files
    - All other Office 2013 components are working fine (Excel, Powerpoint etc).
    - When I disconnect from a VPN, Word is opening properly.
    It is not a problem with VPN because:
    - Word is opening locally (not network files)
    - before we had Word 2010 and it was working smoothly
    Does anyone know a similar case
    and could help solve this problem?
    Regards,
    Pawel

    Hi,
    "- before we had Word 2010 and it was working smoothly" -
    Word 2013 might deal with documents in different ways.
    Since Word will open properly when you disconnect from a VPN, you might want to start by analyzing the network traffic, VPN connections.
    Please try to check the option "Copy remotely stored files onto your computer and update the remote file when saving" in
    FILE>Options>Advanced>Save section, and then verify result.
    The other thing to check is add-ins. I'd suggest you to start Word in safe mode and see if issue persists:
    Press Win + R and type "winword /safe" in the blank box, then press Enter.
    Thanks,
    Ethan Hua CHN
    TechNet Community Support
    It's recommended to download and install
    Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
    programs.

  • Reboot before sysprep when I want to add an installation task with Office 2013

    Hi all,
    I want to buid a reference computer with a genuine Win7 wim file, correct drivers, uptodate patches, and usefull applications. So I use a “Build and Capture Task Sequence”. The new reference image captured, I can use it with WDS or a media
    to any computers, using a second and different “Build and Capture Task Sequence.”
    All things were right, I could add Acrobat Reader, Java and some others application, but it failed when I tried to add “Add Application Task” with Office 2013. I could import the software, I discovered the new panel to configure config.xml
    and mychoice.msp, but when I run the Tasq sequence, when it begin to sysprep the OS, a few time before the capture, the computer reboots. Sysprep does not run, and the image is not captured.
    I can add any software installation in the Tasq sequence but not one with Office 2013.
    What do you think about this issue?

    Hi,
    Some pieces of advice, since I have managed to create a Windows 7 WIM file with Office 2013 embedded without any problems:
    Build your reference image in a virtual machine, not on physical hardware, to prevent a gigantic driverstore with drivers for one or more models, and having to rebuild your image every single time you use a new model. This is not how MDT works, MDT works
    hardware agnostic, since it inject's drivers of hardware for each model before the WIM file is applied to your target computer.
    Do you really want to embed applications like Adobe Reader and Java in the image? They have a release every month. Do you want to (or is there room for) updating your image every single month? Put them in the deployment phase of your task sequence. This
    way these applications are left out the WIM file, but are installed after the WIM file is applied to your system. Yes this takes a little bit more time when deploying a machine, but that's time you'll save on not managing your WIM file every single month
    Check your
    log files, make sure your machine is not Domain Joined, since that is the biggest mistake people make when sysprepping a machine. And check
    Setuperr.log for any sysprep errors. Guaranteed it has noting to do with Office 2013
    Good luck!
    If this post is helpful please click "Mark for answer", thanks! Kind regards

Maybe you are looking for

  • Routing issue 3560

    So, with all the changes on my network I seem to have forgotten all the basic information I have learned over time. I have my 3560 as the "core" switch/router running ospf. Everything works fine on the switch itself. But on port G0/21 is my ASA firew

  • Need Help in scripts relating ot subscripts

    I have encountered a HUGE problem in flash and I desperately need urgent help from flash experts out there so please hear me out. Here it goes >> I am currently working on ‘fill in the blanks’ questions and answer for my chemistry project and the thi

  • FINT tcode

    Hi All, I need the Print Program & output type to trigger the Smartform for FINT tcode(Item interest Calclation). This is very urgent.Please can anybody help me iwill reward you points.

  • Embed audio and movie into pdf

    Since acrobat pro 9 is not available for mac I don't understand why Apple can't embed audio and movie into pdf. This is a really needed feature. Oh and also creating spreads in pages09 is needed as well. I want to use pages to create ebooks with audi

  • IPod Touch picasa VIRUS!!!

    Warning I've just been hit! At first my ipod would not open albums and said it needed to syc with itunes. Then when I tried to syc it tried to load pictures without my permission and then it reloaded a bunch of albums and mismatched all the album art