Problem with opening mp4 files in TV programmes

When I open iTunes and press CTRL+O to upload a file, in this case a tv programme with a MP4 format, nothing comes up in the section TV Programmes. Anyone who can help?
Thanks!

Hi Mario,
thank you very much for your response. I have tried this several times but this is not working either for me.
In the attachment you can see my iTunes printscreen. If i drag mp4 files to TV programmes and Films (which normally do work) nothing happens. Also when I try to upload this through CTRL+O nothing uploads.
Any way you have a solution for this?
Thank you in advance.
BR,
Vera

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