Problem with paying Photoshop photography program.

So I entered my details, all correct, and now i'm just stuck on the screen saying 'your payment is being processed'. Apparently it's been processing for over a hour...
Not sure what to do as I don't want to refresh or close the page. Any help?

If you installed the Lightroom 5 trial version, downloaded directly from Adobe, you will have to uninstall that version. Then Lightroom can be installed from the cloud manager application. I believe you have to reboot your computer before you can install.

Similar Messages

  • Why am I only able to download a trial with the Photoshop Photography Program

    I registered for the Photoshop Photography Program in December - then had to change payment methods. Now my charge monthly is more - and I am unable to download a legit photoshop -only a trial

    Hi Tcom,
    Welcome to Adobe Forum,
    Have you tried logging out & logging back in of the CC desktop app?
    Have you clicked on "license this software" when you get a prompt of purchasing CC?
    Please try these steps, if the issue is still not resolved, do message me privately the order number, Email ID with which it is registered.
    I will follow it up for you.
    Regards,
    Rajshree

  • Pay Annually for Photoshop Photography Program

    I'd like to pay annually rather than monthly for the $9.99/mo Photoshop Photography Program subscription? Is this possible?

    Hi Kclarke151,
    To make an annual payment for Creative Cloud & Single app cc , you can buy key vard subscriptions.
    You can go for keycard Creative Cloud subscription which can be purchased from :
    http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B0 07W7A1OY
    http://www.amazon.com/Adobe-Creative-Membership-Pre-Paid-Product/dp/B0 07W76ZLW
    They require One time payment, you can buy Creative Cloud for Team from certified resellers with annual payment.
    Please check it from them if Photogarphy CC is being sold by them i.e resellers & amazon.com
    Regards,
    Rajshree

  • Combining yearly Photoshop Photography Program with monthly Complete Program?

    Hi all!
    I'm planing to subscribe to a discounted 1-year Photoshop Photography Program. However, I sometimes need other apps from Complete Program, like AI or AE, too (probably worth 3-4 months a year).
    For money saving reason. Is it possible to maintain a membership of Photoshop Photography Program while enrolling month-to-month Complete Program as needed along the way?
    Or I need 2 Adobe ID?
    Thanks!

    If you have the trial or any other perpetual license version you will need to uninstall that first. After that log out of CC, restart your machine and then log back into CC. LR should then be available to download.

  • Cloud storage with Photoshop Photography Program

    I have just changed my CC subscription from full to the Photoshop Photography Program.  According to the e-mail I received telling me about the new option, it stated that I would still receive the 20gb of Cloud storage.  Tonight I received an e-mail stating that my subscription would revert back to the free subscription 2gb storage.  What's going on?

    Hi Carljh2
    The email about reverting back to the free subscription is in relation to your complete Creative Cloud membership which was cancelled.  You will have access to this plan until 8th October and then you can activate your new plan.
    Thanks
    Bev

  • How to upgrade from a ProSite membership to the new Photoshop Photography Program?

    Hello,
    I am already a ProSite subscriber and wanted to sign up for the new Photoshop Photography Program.
    I wouldn't like to create a new ProSite account but to use my existing one together with the Photoshop CC and Lightroom 5 offered with the new program.
    How can I do that?
    Thank you,
    Gustavo.

    I will reply here to my own message just for the records. In case anyone else finds the same problem.
    If you already have a ProSite subscription and sign up for the Creative Cloud you need to link your Behance account to the Creative Cloud account.
    To do that just go to:
    http://www.behance.net/portfolio/promote
    After signing up for Creative Cloud an option about payment will appear on that page asking if you want to pay for the ProSite separatelly or to use yhe Creative Cloud subscription to pay (or not pay in case you have it for free) for it.

  • Lightroom 5 and Photoshop Photography Program

    I have installed Lightroom 5 as a testversion and now activated the "Photoshop Photography Program". Photoshop works fine but Lightroom still asks for a serial number that I don't know. How can I get it?

    Chat Now button near the bottom for Activation and Deactivation problems may help
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    OR
    Asked to sign in after paying may help
    -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    or
    http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
    Membership and Payments http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting- creative-cloud.html

  • Photoshop Photography Program incorrect price?!

    Hello, to start off positive, I'm VERY happy that Adobe decided to make such a Photoshop Photography Program
    Now, the negative: I'm irritated because, as usual, per the statements before the release it said that the price will be 9.99 USD for EMEA non-EU countries. In Switzerland it costs 14.04 CHF (Swiss Francs) which means ca. 15.37 USD. Switzerland is an EMEA non-EU country. The same was stated on the Swiss Adobe site (9.99 USD). Swiss VAT is 8.00%.
    So per my calculation 9.99 USD + 8% = 10.7892 USD which is 9.86 CHF.
    9.86 CHF to 14.04 CHF, that means I would be paying nearly 50% more than was stated.
    If this is not how it Adobe works then they should, from now on, write European Union (including Switzerland) and EMEA non-EU (except Switzerland).
    Here the offer from both sites:

    Hi ray
    I know this doesn’t really help you but Adobe have always used pricing differentials for each separate market, claiming that the cost of doing business is higher than in the US. So we have traditionally paid more in Europe vs. the dollar. Also Adobe delivers on-line products across Europe from the Republic of Ireland where VAT is charged at 23% not 8% as in Switzerland. It looks as though this latest offer allows qualifying customers to lock in a 50% discount compared with the single app pricing, whilst membership is maintained.
    Currency
    CHF
    GBP
    EURO
    US$
    CC Complete
    70,20
    46.88
    61,49
    49.99
    Single App
    28,08
    17.58
    24,59
    19.99
    Photo Program
    14,04
    8.78
    12,29
    9.99

  • Upgrade Photoshop Photography Program

    Hello,
    I currently have a full stand alone copy of LR 4, and a subscription to PS CS6 with 9 months remaining. I am interested in upgrading to the "Photoshop Photography Program", for £8.78 per month, as this seems to be the most cost effective way of updating these. I don't use any of the other programs from CC. Can I do this? And would I need to pay off the remainer of my year's subscription first?
    Many thanks,
    James.

    Hi James
    You need to have a standalone qualifying version of Photoshop CS3+ to qualify for this offer.  If you only have a Photoshop subscription then I'm afraid you don't qualify.
    http://www.adobe.com/products/creativecloud/faq.html#pslr-bundle
    Thanks
    Bev

  • Problem with installing Photoshop elements 9 and adobe support advisor

    Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
    I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
    I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
    cpsid_82829s5 Missing installation file bootstrapper error occured
    with this code for a support from adobe 00-67325-032018052012
    I unistalled it and retried, but nothing.
    Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
    Thank you

    In the error message it doesn't tell me
    "Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
    neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
    and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
    Messaggio originale----
    Da: [email protected]
    Data: 18/05/2012 22.20
    A: "Questionlady"<[email protected]>
    Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
    Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download &amp; Install FAQ - View the full discussion
    Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor?  If so can you please list each step and the result of those steps.  This will allow us to best advise you on your next steps.
    Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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    Start a new discussion in Trial Download &amp; Install FAQ by email or at Adobe Forums
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  • Adobe CC and Photoshop Photography Program on the same computer.

    Hi!
    I'm currently using Adobe CC (very happy with it!). And I'm also about to install it on a laptop which the EULA allows. However my SO is thinking of signing on the Photoshop Photography Program on the very same laptop.
    1. Is that possible? Does it involve switching users back and forward when she is working there and when I'm working there.
    2. Or is it simply that she can use PS and LR on my installation if she buys the licence so we can use PS and LR simultaniously, get it? she buys the licence but doesn't need to install anything beacuse the software is already there?
    Thanks!

    The Elements 12 shortcut can't find the Elements12.0.exe file so the program will not load.  I can load the editor from its .exe file but not the organizer.

  • I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

    I purchased and installed the Photoshop Photography Program last year but my computer crashed and now I need to re-install it again...can someone help?

    Hi Sangeeta,
    For a fresh download on a new hard drive, it's best to start with the CC desktop app. Sign into adobe.com and download it here: creative.adobe.com/products/download/creative-cloud
    You can then launch the desktop, sign in and download PS & LR.

  • Photoshop Photography Program advertised, but not available in Hungary?

    After filling out the order form for Photoshop Photography Program the PS + LR boundle, after processing the payment the website gave an erroe message: Payment System Unavailable and offered me to try again, or place the order over the phone. I have spent about 2 hours total on the phone, mostly waiting and on hold calling a UK based number. Adding up the charge for the minutes calling UK from Hungary, the phone bill might be as much as a full PS license.
    I also spoke to a manager at the sales, I told him my story and he told me that they extended the special, so it did not end on the 2nd of December. The special will remain 'til the 8th of December. He transferred my call to another sales agent. She was helpful, but she couldn't process the payment either. She told me that I can not purchase this type of plan, because ungary is not registered. Whatever that means, it is mindblowing that they advertise the plan that not available from here. What a bunch of BS!
    I am wandering, if anyone has a little more info on this matter!
    Thanks, ZFoto

    What file(s) do you want to associate with Shockwave Player?
    SW player is a browser add-on, not a standalone player.
    You can test it at http://www.adobe.com/shockwave/welcome/

  • Does Photoshop Photography Program include use of Typekit?

    I subscribe to Adobe's Photoshop Photography Program and notice that the Creative Cloud desktop application indicates that I can turn Typekit on. However, it's not clear if Typekit is included in my subscription.
    In the Creative Cloud FAQ I see this:
    What is the Adobe Photoshop Photography Program offer?
    This offer includes access to Photoshop CC and Lightroom 5, Lightroom mobile and web, plus feature updates and upgrades as they are available; 20GB of cloud storage for file sharing and collaboration; and Behance ProSite for your own fully customizable professional portfolio. That means you get all the benefits of a Creative Cloud single-app membership for Photoshop CC, but with Lightroom 5 and Lightroom mobile included as well, for a terrific monthly price.
    In the Creative Cloud single-app overview I see this:
    Creative Cloud single-app plans include:
    Full version of one desktop application
    20GB of cloud storage for file sharing and collaboration
    Adobe Typekit library of fonts for use in desktop applications and websites
    Behance ProSite
    Limited access to services
    This seems to suggest that Typekit is included in the Photoshop Photography Program with no additional costs. Can anyone confirm this?

    Hi Wolf Eilers,
    Thanks for your interest in Typekit!  The Photoshop Photography Program includes a Typekit Trial plan, which allows you to sync a selection of fonts from the Typekit library to your desktop and use them on the web as well. 
    If you would like to have full access to all of the fonts in the Typekit library, you would need to upgrade to the Portfolio level. If you would like to do that:
    1) sign in at https://typekit.com/login with your Adobe ID and password
    2) visit typekit.com/plans, and select the "upgrade" option underneath Portfolio. Your Typekit plan upgrade will be billed separately from your Creative Cloud payments. The Portfolio plan is $49.99/year.
    There are links from the Typekit plans page which show you the fonts that are included in each subscription level:
    Pricing | Typekit
    I hope that this helps; let me know if you have any other questions. Best,
    -- liz

  • Successful Switch From Single CC to Photoshop Photography Program

    Today's the last day to sign up. Use Adobe Chat. Open 24 hrs. day, 7 days. Don't bother with the telephone. Clearly write out your situation, and what you want done. Save the chat dialog, in case you need it later. Look for and save the email confirmations. Here's what worked for me: "I purchased Photoshop CC August 12, 2013 (order # AD0089-----) for $9.99 per month for one year. Since that date, Adobe has offered unlimited $9.99 for the Photoshop Photography Program, which includes additional software. Has my account been upgraded to that newer program? If not, can you please do so? Thank you!"  In my case, the Adobe chatperson was probably juggling multiple chats at the same time. He cancelled my existing CC. Provided me the link to sign up for the Photoshop Photography Program. I signed up, and paid. I received two emails–1. canceling the old  (Your Creative Cloud membership has transitioned from Paid to Free), and, 2. confirmation of the new subscription (We received your payment - thank you! Here are the details about that order for your records). Success.

    Well it’s not easy it seems. Some got help in two minutes others, like us, nothing?????
    Perhaps it only works in the USA not in Europe?
    Regards
    Jean-Luc.
    Verzonden met Windows Mail
    Van: M Angus
    Verzonden: vrijdag 29 november 2013 18:20
    Aan: Pick Axe Photoworks
    Re: How to change from Photoshop CC to Photoshop Photography Program?
    created by M Angus in Adobe Creative Cloud - View the full discussion 
    Hello, same here too. How do I change to the Photoshop offer.
    I have been trying to speak to Customer Services for 2 days now - despite promise to call me back I am still waiting. (At the time of writing I', listening to that damned musak - waiting waiting....)
    Cheers
    Magnus Angus
    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5885361#5885361
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