Problem with PE12 sign in and starting: keeps asking me to sign in and then crashes

Hi all,
I got PE12 through my wacom tablet, and i just started it for the first time today. It asks me to sign in, and after entering everything, the window disappears (seems like the app crashed). When I click on the app again, it asks me to sign in again.
Has any body seen this before? Please help.
Thank you.

Hi,
On Mac, opm.db is present in User's Library.
Since User's Library is hidden on Mac,follow the steps mentioned in the link below:
Access hidden user library files | Mac OS 10.7 and later
Once you enter User's Library browse to Application Support/Adobe/OOBE/opm.db
Thanks,
Shikha

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