Problem with Photoshop CS 6 install

I have a CS6 academic license. I installed it on my laptop without difficulty. But when i installed it on the MacPro I got two error messages "Could not load actions because an unexpected end-of-file was encountered"  and "could not initialize Photoshop because the preference file was invalid (it has been deleted). This sounds like a bad download but it has occurred on several different downloads.

I got a call today Akash of Adobe, in Indiana is suspect, calling about another problem with an Adobe product, Lightroom, that I was having. I'd solved that one myself so I presented my problem with PS6 installation. At this point I had uninstalled PS6 but had the application installation file was sitting on my desktop. So he had me reinstall just PS6 (all the other apps in the Wed Design Suite we already installed). After entering the suite license number, which Adobe accepted, we procedure with a standard installation procedure EXCEPT just prior to the actual installation he had me hold down Command Shift Option keys. This led to a question about deleting a file with a YES-NO option being presented. Akash had me delete it and the rest of the application was successful! I asked exactly what we had deleted and I think that he explained that it was a corrupted "Preference" file. What I realized afterwards was I was unclear if this corrupted file was from a previous attempt to install PS6 or was a corrupted file from an earlier edition of PS (my PS5 is working fine and I haven't opened PS4 in quite some time since PS5 was fine).  So the problem is solved and I thank you for you efforts.  Cheers Reed

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