Problem with picture messages - help!

Hi,
I have a Blackberry Curve 8520. I was initially with Orange and was able to receive and view picture messages on my device, no problem. I have recently changed provider to Virgin, and now am being directed to a web page to view picture messages. Have followed directions to go through advanced options, host router, register now, etc but its still not working.
Any ideas? Its driving me nuts!
Thanks :-)

Hi leighpat79
Welcome to BlackBerry Support Community Forums
Are you able to send any MMS messages from your BlackBerry ?
Try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
I assume you alreday have sufficient data plan from your present Carrier which allow MMS or you have to call your carrier to confirm that .Try it and let us know.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

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