Problem with PowerPoint Mac not quitting
I am unable to quit PowerPoint Mac on my Macbook Air - meaning I can't install updates, and the Mac keeps crashing. Please help!
Try a hard quit (hold power buttton till it shuts down) then do a PRAM Reset (hold option+command+R+P and the power button till it does the startup chime twice). If that doesn't do it can you reinstall PowerPoint after using the uninstall for PowerPoint?
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I have a problem with the mac can not read video files with the extension IMOD. How can I solve this problem?
By doing a Google search.
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has anyone else had problems with their mail not loading properly and the multi gestures stopped working on their mac pro after new updates?
Have you tried calling Apple tech support?
http://www.apple.com/contact/ -
Problems with PowerPoint not loading graphics correctly/fully
Has anyone else had problems with PowerPoint?
When I loaded a pptx file from Office 2010 it was missing the top heading (banner heading)
When I saved the file in office 2003 the heading was now backPlease see this technote on unsupported features of Powerpoint files when uploaded to Adobe Connect:
http://kb2.adobe.com/cps/404/kb404463.html
Understand that when you use a Share Document Pod and choose to upload the PPT or PPTX file that you are then converting that file to an Adobe Flash file so that it can be streamed to attendee desktops. It does not remain in it's original format. Not everything will convert exactly as planned so be prepared. You always have the option of screen sharing instead of using the share pod option.
Also read this technote that makes suggestions for work arounds:
http://kb2.adobe.com/cps/404/kb404325.html -
Since i upgrade to Yosemite i have problems with my Mac.
Since i upgrade to Yosemite i have problems with my Mac. Its brand new and i miss Maverics.
Yosemite is slow. The screen goes black and restart suddenly. Reports errors all the time.
How can i solve the problem and goes back to Maverics?
Please help...Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
4. Reinstall Yosemite: Reboot from the Recovery HD. Select Reinstall OS X from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
5. Reinstall Yosemite from Scratch:
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
How to Clean Install OS X Yosemite
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless. -
Hi. I have a OS X Yosemite Version 10.10.1 Mac Book Air, Processor 1.86 GHz Intel Core 2 Duo.
Has anyone else had a problem with the audio not keeping up with the video when switching to full screen on YouTube?
The video starts out fine, but if I click on the expand icon in the lower right corner of the screen the audio won't keep up.
Refreshing the page don't help at all. In fact, nothing seems to help once it starts.
I did not have this problem at all using Mavericks. The problem started after installing Yosemite.
Any way to fix it?only $99, i thought it was closer to $175.
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my PowerBook G4 has crashed 4 times in the last week. I got a message that there is a problem with the Mac OS Kernal. Does anyone know what this means?
Kernel panics are usually caused by a hardware problem – frequently RAM, a USB device or a Firewire device. What external devices do you have connected? When trying to troubleshoot problems, disconnect all external devices except your monitor, keyboard and mouse. Do you experience the same problems?
To eliminate RAM being the problem, Look at this link: Testing RAM @ http://guides.macrumors.com/Testing_RAM Then download & use Memtest & Ramber.
Do you have an Apple Hardware Test disc? Running the Apple Hardware Test in Loop Mode is an excellent troubleshooting step for finding intermittent hardware problems. It is especially useful when troubleshooting intermittent kernel panics. If Loop Mode is supported by the version of the Apple Hardware Test you are using, you run the Extended Test in Loop Mode by pressing Control-L before starting the test. Looping On should appear in the right window. Then click the Extended Test button.The test will run continuously until a problem is found. If a problem is found, the test will cease to loop, indicating the problem it found. If the test fails, be sure to write down the exact message associated with the failure.In some cases, RAM problems did not show up until nearly 40 loops, so give it a good run.
May be a solution on one of these links.
http://support.apple.com/kb/TS3742 What's a "kernel panic"? (Mac OS X)
http://www.macmaps.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.index-site.com/kernelpanic.html Mac OS X Kernel Panic FAQ
http://www.thexlab.com/faqs/kernelpanics.html Resolving Kernel Panics
http://www.macfixit.com/article.php?story=20060911080447777 Avoiding and eliminating Kernel panics
http://macosg.com/group/viewtopic.php?t=800 12-Step Program to Isolate Freezes and/or Kernel Panics
Cheers, Tom -
i have a problem with my mac i have too many archives and programs and i want to delete all files and start at the begin my mac with out do format
I do not recommend reformatting your harddrive and reloading your software. This is a Windows thing. On an older mac it may be difficult to find all your software again.
Best to have greater than 2gig of free space. Many posters to these forums state that you need much more free space: 5 gig to 10 gig or 10 percent of you hd size.
(0)
Be careful when deleting files. A lot of people have trashed their system when deleting things. Place things in trash. Reboot & run your applications. Empty trash.
Go after large files that you have created & know what they are. Do not delete small files that are in a folder you do not know what the folder is for. Anything that is less than a megabyte is a small file these days.
(1)
Run
OmniDiskSweeper
"The simple, fast way to save disk space"
OmniDiskSweeper is now free!
http://www.omnigroup.com/applications/omnidisksweeper/download/
This will give you a list of files and folders sorted by size. Go after things you know that are big.
(2)
These pages have some hints on freeing up space:
http://thexlab.com/faqs/freeingspace.html
http://www.macmaps.com/diskfull.html
(3)
Buy an external firewire harddrive.
For a PPC computer, I recommend a firewire drive.
Has everything interface:
FireWire 800/400 + USB2, + eSATA 'Quad Interface'
save a little money interface:
FireWire 400 + USB 2.0
This web page lists both external harddrive types. You may need to scroll to the right to see both.
http://eshop.macsales.com/shop/firewire/1394/USB/EliteAL/eSATA_FW800_FW400_USB
(4)
Buy a flash card. -
hi i have problem with my mac os x10.5.8 i cant't download new upload ?and the problem is that i can't found my app store on my mac .any help plz
If you can... you need to Upgrade your OS X to 10.6.8
It is Not available as a download... It is a Paid Upgrade.
Do this first...
Check that your Mac meets the System Requirements for Snow Leopard...
Snow Leopard Tech Specs > http://support.apple.com/kb/SP575
If so... Purchase a Snow Leopard Install Disc...
http://store.apple.com/us/product/MC573Z/A/mac-os-x-106-snow-leopard
After the Successful Install, run Software Update to get the latest updates for Snow Leopard and iTunes.
Be sure to make a Backup of your Current System Before Upgrading... -
I had a problem with my WRT54GS not connecting to my inte...
I had a problem with my WRT54GS not connecting to my internet until I cloned my old routers mac address. I was using a BEFW11S4 which was bullet proof and worked for several years until I changed to Wireless G. Upon purchasing the WRT54GS and setting up all parameters exactly like I had before I could not make any connections, wireless or otherwise until I cloned my mac address to the same address as my previous router. Apparently my ISP had that mac address registered and would not properly perform DHCP even though all other paremeters were correct. I read lots of messages here on line with issues with the WRT54GS connecting and this fixed my problem outright. If you upgrade from a previous generation router (Linksys or otherwise apparently) copy your old routers mac address and clone it to your new router and you should be able to connect. This fixed my problem after several hours and days of troubleshooting. Good Luck Karnage
As an alternative to using MAC address cloning, you can phone your ISP, tell them you have a new router, and tell them to reset their system to accept the MAC address of your new router. This way, you won't have to remember the old MAC address, in the event that you need to reset your router to factory defaults.
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Hi all, I have a strange problem with my Mac. Almost all windows I open have a "focus" on their controls (buttons, checkboxes and so on) even if they are not selected or even possibly will be. How can it be fixed?
Hello JIGSAW726,
This is the 'Full Keyboard Access' setting that allows you to manipulate various dialogs and controls without a mouse. This settings can be enabled/disabled in System Preferences -> Keyboard -> Keyboard Shortcuts, or with the keyboard shortcut: control + f7.
OS X Mountain Lion: Full keyboard access
http://support.apple.com/kb/PH10711
Cheers,
Allen -
Hi, I have a problem with my mac mail account. Its linked with my website and i've just transferred my domain and host plan to 123-reg.co.uk Now for some reason emails disappear from my inbox! Emails come in and then my inbox is empty.. Help!
Lord K. Thank you. Yes I am within the 90 time period, however I travel Intertionally and I can not receive not make a call to Apple. I was just at the Genius Bar in Chicago and they said, don't worry about it. It just floats out there, however, I can not recover my messages on a flash drive. I need to go back to my old computer which I don't have with me. My messages were in folders for a lawsuit. It is going to take an incredible amount of work for me to, you have no Idea. We are talking thousands of pages! I the defendent will have them during discovery so I am not so worried. However, I can not bring them to him on a Flashdrive when I meet with him without an extraordinary amount of presssure on my part. THis is not just some little email issue. This is suing EXPEDIA and Tripadviosr.com
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Using 10.9.2 has anyone had problems with mail sounds not sounding even when they have been selected in mail preferences?
Your download or install of the update may have been corrupt. Visit the Mac App Store and re-download the update or visit http://support.apple.com/kb/DL1726 and download the 10.9.2 update combo and re-install.
If that fails to solve the problem please post back and post a EtreCheck Report which you can locate at:
http://www.etresoft.com/etrecheck -
I have problems with certain applicaitons not sync'ing (like email, cal, notes)...need help
There are a few twists here. This is my opinion of a quick and easy way to do what you want to do.
Get a 2.5" sata enclosure like this one - this is just a sample:
http://www.amazon.ca/eForCity-2-5-inch-SATA-Enclosure-Blue/dp/B0083OOV9G/ref=sr_ 1_1?ie=UTF8&qid=1360012807&sr=8-1
Put the new ssd in the enclosure, connect it to the Mac using the included USB cable. It is now an external drive.
Format the drive using Disk Utility.
Download and run Carbon Copy cloner, and clone your drive to the new external.
Shutdown. Open the MBP and remove the SSD drive from the enclosure and put it in the place of the old drive.
Boot the MBP. Once you know the new drive is up and running, you can get to the process of installing the old one in the optical bay.
http://mac.tutsplus.com/tutorials/hardware/how-to-upgrade-your-macbook-pro-to-an -ssd/ -
Hey Guys i have a problem with my mac since last month and it wont boot up it freezes in a grey apple logo and and spinning gear any body know how to fix this?
Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.
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