Problem with premiere pro and encore with win7 enterprise 64-bit.

We are a college with approx 500 pc's running win7 enterprise 64-bit. Premiere pro and Encore will only open with admin login, not user login. All other packages ok. Any suggestions as to why this is?

Our lab has just had CS6 installed on it, running Win 7 enterprise. A user account will open a Premiere Pro project. I've done it. That was only to check that everything worked ok. I edited a couple of clips and stuck them on a sequence (16:9 PAL DV) and it played them ok and the project was saved back to the USB hard drive OK.
I have also opened up encore, made a new project and saved it to the USB HDD. No assets were added to it, just checking that the preference files had copied from the central server to the machine, so that users have certain options already pre-selected.
What exactly are the problems with Win 7 enterprise?
Andrew

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Error: Premiere Pro and Encore: Could not find video play modules

Please help! I am ripping my hair out!
I have CS3 Master suite and just reciently started having proiblems with Premiere Pro and Encode where I get an error: "Could not find video play modules, please reinstall and try again"
I HAVE reinstalled, and still no luck! I have even used the CS3 clean utility, blew away everything ADOBE I could think of, reinstalled - and that hasn't helped.
I have a Windows XP (32 bit) SP3 box
4 GB Ram
3.167 Ghz Intel Core 2 Duo processor
Nvidia GeForce GTX 285 video card.
All drivers are up to date.
I heard it could be a CODEC problem, but I do not know where or how to get the correct or missing CODECs. I also have AVID Media Composer 3.5 insalled on the box, but I'm not sure if that is creating conflict (it used to work before - not sure what happened).
Any help would be appreciated!
Thanks
Ryan

Ryan,
Could be a CODEC issue. First, get G-Spot and install/run it on your files. It will tell you exactly what they are, and what you need, if it shows them as not being installed.
Might be as simple as going to, say MainConcept's site, downloading and installing just the right CODEC. Without the info from G-Spot, we'd only be guessing.
Good luck,
Hunt
Tip: always install JUST the CODEC's that are required. Do not install any CODEC "packs." They will most likely give you problems someplace.

Loss of video quality & shaking on DVD after using premiere pro and encore to process material?

Hi guys,
This is my first post out here on the adobe forums (so be gentle) and i am having a small issue which i hope someone can help with.
I made a small video for a friend of mine of her and her partner over the last 10 years of them being together. There is only one small video piece at the start and the rest of the video is picture based with music in the background. Now, i cut, mixed and edited all this material they gave me in Premiere Pro. I also added menu breaks to be able to eventually create scenes in Encore.This worked fine and the quality was great! I then queued this up and added my time line into Encore and began working on the menu screen, scene buttons and using the orphanage to drag my content from. I also set up some poster frames and so far all looked great.
Before building the DVD, i tested for errors and all came back clear. I changed it burning directly to a dvd disc, and instead built it as a DVD image, which created an ISO file on on my pc. From watching a few tutroials, ImgBurn was suggested as a great tool to burn the ISO onto DVD. So far, this was looking good. I then placed my new DVD into my Blu-Ray/DVD player and on screen came this pixelated image. I wasnt terrible, but it wasnt great either, not the sort of quality i was used to. I proceeded to start the movie and the picture was worse, the screen was shaking up and down constantly (only by about half a centimeter up and half down) and the quality was terrible.
Is there anyway to fix this?
(Happy to run through all my settings with someone on the phone or online. Happy to call overseas in need be, as i am in Australia)
Thanks guys
Rein

erm... ok, you might have to go back a page or two... cause i am not so familiar with all the terms and lingo....lol
Where would i find this field dominance?
I did initially export it as a bluray, but then had to change it to dvd since i dont have a bluray burner. They dont give you any other options in encore besides DVD, Bluray or flash...

Create a DVD using Premiere Pro and Encore - delay between audio and video (in ms)?

I created a DVD and need to be sure that audio and video are in perfect sync (smaller than 1 millisecond).
Is this even possible with Premiere Pro / with DVDs in general?
My sequence settings in Premiere are:
DV PAL, 25 fps, 720x576 (16:9), D1/DV PAL Widescreen, lower field first, Audio: 48000 Hz
My DVD settings in Encore are:
MPEG-2 (MainConcept MPEG-Video), 720x576, 25 fps, lower field first, Widescreen 16:9 (1,458), Bitrate VBR, 2-Pass, Min 1,5 MBit/s Target 4 MBit/s, Max 9 MBit/s, GOP: M-Frames 3, N-Frames 12, Audio: Dolby Digital, 192 kbit/s

I created a DVD and need to be sure that audio and video are in perfect sync (smaller than 1 millisecond).
Is this even possible with Premiere Pro / with DVDs in general?
Frame accurate is the best you can achieve and that means 33 milliseconds at best.

Problems linking Premiere Pro and Soundbooth

I get this message: "A Parameter error has occured" when I try to open a Premiere Pro project in soundbooth.
The manual states that Soundbooth CS5 can import Prem CS5 files so why am I getting this error message?
Anyone had this happen?

I'm having a problem as well. In CS4.
I open Soundbooth, start a new multitrack file, then go to dynamic link>import premiere sequence I select the file, then the sequence, then ok, and SB looks like it tries to do something, but inevitably every time I get a "Not Responding" as it lingers there forever. Sometimes I get a % import bar, and it never moves from 0%. The project I'm importing is pretty long, and it consists of 6 audio tracks, so I thought maybe it's too big. So I tried a :40 sequence with one audio track, and still it crashes.
So... what's up with that? I was kind of hoping to be able to master the audio for this film using SB, since I am using Premiere and AE, and bought this stuff thinking it all worked great together. Which it probably does, and I'm doing something wrong.
Someone help me please.
-Joe

Premiere Pro and Encore CS6 shutting down.

I recently switched my graphics card from a GTX680 to a GTX780. Everything worked fine until I did that. First I found that I had to add the card to the "approved cards" file for premier and after effects. I did that by simply adding it to the existing list and hitting save. That brought back the CUDA capabilities in those applications.
Premiere was running well but exporting the video ran into some problems. I exported a clip through Media Encoder and it was running great (and fast) until about halfway through and it just shut down Media Encoder with no warning. I tried the same thing exporting straight through Premiere and got the same thing then Premeir shut down. I tried different clips and different formats but got the same results.
When those programs shut down, the rest of the computer runs fine.
Are there steps I missed installing the new card? or do I need to change something in the Bios?
I am running a PC with:
Core i7 3770K (not overclocked)
Asus GeForce GTX780
G-Skill Ram at 32GB running at 1600
The BIOS was just updated in an effort to write that off as a problem.
Any help would be greatly appreciated

Thanks for your response Jim.
Here is the latest. The computer itself started shutting down while working in premiere so I went back into the BIOS and changed the RAM from 1866MHZ to 1600MHZ and that seems to have fixed the problem. I was able to render that file and the computer seems solid again.
I won't be excited until it goes the rest of the day today and tomorrow and renders a 60 minute file again. Not sure what the ram speed was set to before updating the BIOS so I am guessing that was it.

Library content missing for Adobe Creative Suite - for Premiere Pro and Encore. Use CS6 content?

Can I use CS6 download and installer and apply it to my CS5 programs?
Thank you!

The basic content is an installer, so I want to say "no."t But I don't know what it actually would do if CS6 is not installed. But the CS6 functional content installer (for PR and EN) REMOVES the CS5.5 Encore library. Go figure.
This was true some time ago, and I have not heard it was fixed.
If would try the process and see if the content can be uncompressed. In the end, it is just content in folders.
For the Encore full library templates and buttons etc, you can just expand the compressed file and use it in CS5.

Update problems with Premiere Pro and AAM (Adobe Applications Manager)

I am using Premiere Pro CS6 via a Creative Cloud subscription and am having a problem. AAM (Adobe Application Manager) says that Premiere Pro needs updating to 6.0.1 but if I run Premiere Pro and check it's version, it says it already is 6.0.1 - so how would AAM fail to understand that PP is at 6.0.1 when PP knows that it is already there??
So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
Please don't suggest uninstalling PP - because with CC and AAM, then you have to re-download the entire app once again from inside AAM - it doesn't keep the install media around after it has installed it, but insists on downloading the same version yet again, and taking another hour or two to get back to where it was the last time it downloaded the app.
Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

I need to reinstall my computer, how do I deal with Premiere pro and After effects?

Hello,
As my question states I need to reinstall my computer (laptop) and I'm not quite sure on how to deal with Premiere pro and After effects.
I am thinking that I need to do some sort of backup and save my projects and footage on a sepparate drive.
If I reinstall my computer, install my creative suit production premium, and move back all of my projects and footage, won't I have to re-link every single clip?
I am currently workning on several different projects and having to re-link everything is something I don't even want to think about, that would take me days if not weeks.
Another option on my mind would be to use Creative cloud. I do have the free version but I have never used it even once before and I'm not quite sure what the purpose of the cloud is and if this is a way to use it.
I have no idea how to go about this computer reinstalation without either loosing tons of work or having to re-link every single clip used.
I am videoediting only as a hobby so I have no experience working with other people and sharing projects or the like, wich is my understanding of what the cloud is for.
Any and all help would be grealty appreciated, I know this is probably really easy but ever since i got my Suit I haven't reinstalled, upgraded och changed my computer so I am just clueless as to how to go about this.
I have Creative suit production premium, I also have the free Creative cloud.
It is only Premiere pro and After effects that I am using and am worried about.
Thank you for any help.
-Lisa Kajupank
(and oh, I just notice my name - umustbejoking - I think I just wrote that cause they wouldn't let me use anything else, saying it was already taken. So nevermind that haha.)
Message was edited by: umustbejoking

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(84620)

Compatibility situation with Premiere Pro and OSX 10.9?

Considering purchase of new iMac for editing. Is Premiere Pro and rest of Creative Suite now working on OS X 10.9?

Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
mavericks
You may now read all the previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
I am Windows so did not bookmark the messages, but I have seen SOME message threads with SOME solutions for SOME mavericks problems

Premiere pro and media encoder CC problem

Hi guys,
I hope some of you can help me, I installed new version of premiere pro and media encoder CC and now none of them works, I can edit in premiere but as soon as I press export message apears ''sorry a serious error has occurred that requires adobe premiere to shut down'' when I try to open encoder it shut down on startup.
I'm using old IMac 2.4ghz intel core duo, 2gb 667 mhz ddr2 sdram, ATI Radeon HD 2600 Pro 256 MB, OS X 10.8.5.
This is the error report, please help:
Process:
Adobe Media Encoder CC [946]
Path:
/Applications/Adobe Media Encoder CC/Adobe Media Encoder CC.app/Contents/MacOS/Adobe Media Encoder CC
Identifier:
com.adobe.ame.application
Version:
7.2.0.43 (7.2.0)
Code Type:
X86-64 (Native)
Parent Process: launchd [136]
User ID:
501
Date/Time:
2014-02-10 08:44:28.001 +0100
OS Version:
Mac OS X 10.8.5 (12F45)
Report Version: 10
Interval Since Last Report:
1264 sec
Crashes Since Last Report:
1
Per-App Interval Since Last Report: 24 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:
7E711766-8C55-00D3-811F-852F73421407
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
terminate called throwing an exception
abort() called
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib
0x00007fff9483c212 __pthread_kill + 10
1   libsystem_c.dylib
0x00007fff8d74ab24 pthread_kill + 90
2   libsystem_c.dylib
0x00007fff8d78ef61 abort + 143
3   libc++abi.dylib
0x00007fff96ff79eb abort_message + 257
4   libc++abi.dylib
0x00007fff96ff539a default_terminate() + 28
5   libobjc.A.dylib
0x00007fff8f49d887 _objc_terminate() + 111
6   libc++abi.dylib
0x00007fff96ff53c9 safe_handler_caller(void (*)()) + 8
7   libc++abi.dylib
0x00007fff96ff5424 std::terminate() + 16
8   libc++abi.dylib
0x00007fff96ff658b __cxa_throw + 111
9   com.adobe.dvacore.framework
0x000000010022814d dvacore::filesupport::DirHelper::Create() + 813
10 com.adobe.AMEAppFoundation.framework
0x0000000104f285e9 AME::foundation::AppUtils::GetUserPresetDir(bool) + 425
11 com.adobe.Batch.framework
0x0000000105c0a842 AMEBatch::Initialize() + 2194
12 com.adobe.ame.application
0x00000001000273cb AME::app::AMEAppInitializer::AMEAppInitializer(exo::app::AppInitArgs&, std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >&) + 811
13 com.adobe.ame.application
0x000000010000ad6a AME::app::AMEApp::InitApplication(exo::app::AppInitArgs&) + 2426
14 com.adobe.exo.framework
0x000000010513e77a exo::app::AppBase::Initialize(exo::app::AppInitArgs&) + 1066
15 com.adobe.ame.application
0x00000001000141a8 AME::RunTheApp(exo::app::AppInitArgs&, std::vector<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >, std::allocator<std::basic_string<unsigned short, std::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > > >&) + 1576
16 com.adobe.ame.application
0x0000000100056a38 main + 424
17 com.adobe.ame.application
0x0000000100003f74 start + 52
==========================
Edited by moderator to trim the crash report down to the essentials. Since these forums do not support attaching file (due to legal and security issues), we recommend uploading files using Acrobat.com’s Sendnow (https://sendnow.acrobat.com) or similar services (YouSendit.com, etc.)

Hi mawe81,
Thanks for posting on Adobe forums,
Please follow this document http://adobe.ly/1f2EHCg
and let us know if this fix your issue or not.
Regards,
Sandeep

Why cant I install Adobe Premiere Pro CS4/Encore ?

So a while ago , my encoder for PP stopped working, so I uninstalled everything today, and I re-downloaded the Premiere Pro trial version - but when I install it , after about 3 min it says that it couldnt install Adobe Premiere Pro CS4 & Encore.
when I press the more information botton it shows me a pop-up with this text:
Adobe OnLocation CS4
Fel:
Error 1603. Ett allvarligt fel inträffade under installationen.
Adobe Premiere Pro CS4
Fel:
Error 1603. Ett allvarligt fel inträffade under installationen.
Adobe Dynamiclink Support
Fel:
Error 2.
Adobe Extension Manager CS4
Fel:
Error 2.
Adobe Media Encoder CS4
Fel:
Error 1603. Ett allvarligt fel inträffade under installationen.
Adobe Media Encoder CS4 Additional Exporter
Fel:
Error 2.
Adobe Output Module
Fel:
Error 2.
Photoshop Camera Raw
Fel:
Error 2.
whats wrong?

I'm not sure that I am getting everything from your post.
my encoder for PP stopped working, so I uninstalled everything today, and I re-downloaded the Premiere Pro trial version - but when I install it , after about 3 min it says that it couldnt install Adobe Premiere Pro CS4 & Encore.
Did you have the full-paid version originally, or the "trial?"
If you had the full-paid version, why did you download the trial?
If you had the trial, it does stop working after a period of time - it is limited that way. If you had the trial, you can never install another trial on that machine. It's a one-time deal.
If you did have the trial, you will want to not only uninstall it, but also run the Adobe CS4 CleanScript a few times, before you attempt to install the full-paid version, or you WILL have problems.
Let us know exactly what you had, and what you wish to do now, and someone can help you.
Good luck,
Hunt

Premiere Pro and Media Encoder crash while rendering H.264

Very recently, a problem's popped up where Premiere Pro and Media Encoder (CC) will crash while rendering H.264.
It's only while rendering H.264 - other formats seem to work fine.
And I don't mean that it returns an error, I mean it hard crashes with a Windows "Adobe Premiere Pro CC has stopped working" popup.
It doesn't crash at a consistent time during the render, even on the same project. Occasionally, it won't crash at all, but this is usually not the case.
I've tried disabling CUDA and my overclock to no avail. Please help!

On the topic of opening a project on the exact same version of Premiere Pro CC 2014 (yes it is definitely up to date, and the 2014 version), to overcome this export crash problem that ZachHinchy has brought up - you can't. Technically speaking, one should easily be able to open a Premiere Pro CC 2014 project from one system on another system running the exact same up to date, legitimate version of Premiere Pro CC 2014 without any kind of error. But for some reason, this has been disallowed(?) by Adobe. It has facepalm written all over it. Does anyone agree that this is at least a little bit silly?
I have tried exporting a Final Cut Pro XML from my project to try and open the sequence at uni on a Mac, so I can render my project when I finish my edit. It half works - the clips are there, but the sequence is gone - i.e. 12 hours of painstaking sequencing and micro-edits that had me at several points in time wanting to insert my hand through my monitor with enough force to make a large hole. I really cannot afford redo this sequence, as my assignment is due tomorrow, and I have to work at 6 oclock in the morning, so I also cannot afford to stay up till the early hours of tomorrow morning. Wish me luck that some miraculous event has taken place overnight that will somehow allow me to just open my project, on the same version of Premiere, on a Mac, without hassle. (Apple OS is not friendly to anything but its own selfish nature, so I am having doubts).
Adobe please, if you can do anything at all to help, you will save my assignment, and my faith will be restored. Otherwise, I'll just get my money back and buy Final Cut instead.
I cant even
If I find a way to fix either of these problems, I will post straight away.

Premiere Pro and Adobe Media Encoder running slow

Hello everyone,
I'm having trouble with CS4, which is running significantly slower than CS3 did on a older machine. The CS4 suite is installed on a Dell Precision M6400:
Windows Vista 64-Bit
Intel Core 2 Duo CPU T9400 @ 2.53 GHz
8 GB RAM
NVIDIA Quadro FX 2700M Graphics with 512MB dedicated memory
The OS is running on a 57.5 GB HD (C:) and the Adobe suite is installed on a 298 GB Solid State HD (D:), except for Adobe Media Encoder, which is installed on the C: drive.
My project has 4 15-16 minute sequences. The sequences are in DV NTSC, 29.97 fps, My scratch disks are set to a folder on the C: drive. Media Cache Files and the Media Cache Database points to a folder on the D: drive.
These are some of the problems I'm having:
- Premiere Pro CS4 generates peak files every time I open a project
- It then takes 3-5 minutes to render before I can preview a 16-minute sequence
- Adobe Media Encoder takes 5 hours to render a 16-minute sequence (as flv) that has been previously rendered
- AME takes 1 hour to render every 15 minute sequence that has never been rendered before
Are my settings affecting their performance? Is there any way to improve it? Thanks.
(Premiere Pro is the only app that is slow)

The data rate for replay is one thing, the data rate from disk to memory then from memory to CPU and back the other way are different matters and ought not to be confused. It is well-established that for a computer to edit AVCHD you need top end components, and note that I said there were three tasks to distinquish with increasing hardware requirements, namely merely replaying the video, specifying edits in the editor and then the rendering. It is commonly accepted by all the industry vendors that to do remotely commercial AVCHD rendering you need a minimum Quadcore CPU then that eats data fast, in order to not let it go to waste you need a fast motherboard bus fast memory and in order for none of those to go to waste you need the fastest disk set-up you can manage. I in fact have a 4-disk RAID0 volume using SATA (I think the disk model is SATAII but I have to await return from the repair center before I can confirm). For this RAID0 volume I have run speed test software from BlackMagic because I have one of their HDTV capture cards. It recorded that this volume which remember is doing parallelised IO is just fast enough to receive a encoded HDTV stream from the BlackMagic card but too slow to receive an uncompressed HDTV stream, indeed when I tried both I found the volume did keep up with compressed but fell behind with uncompressed. Remember that with a RAID0 volume of 4 SATAII disks a given file gets spread over the four disks and hence IO is spread over those 4 3G/s data lanes. Also remember with these disks 3G/s is just a burst speed, for AVCHD we are interested in sustained serial IO which is much less.
Before my machine broke down, I found that it took 5 hours to render 33 minutes of HDTV albeit as it went along it transcoded from AVCHD to a Microsoft HD format for Vista-only. Another interesting thing is that I found that the longer this render ran the slower it became, the estimated time started at 3 hours but the actual was five and the last one third took maybe 3 hours. Because the machine broke after that run I couldn't figure the bottleneck. For my machine bear in mind that at the repair shop we found that the Quadcore had only half the necessary electrical power plugged in, the monitor software showed however that it constantly ran around 90% of whatever capacity that reduced power supply permitted. Now then we can puzzle over why it got slower and slower and yet CPU consumption remained consistent and near to full capacity, memory was not the bottleneck because that was constant at 6.4G. But you can say that this was maybe performing like a Dualcore and was hitting some sort of wall, if you had a 1 hour render with that rate of degeneration of performance factored in what would happen to the render time, and for 3 hours you could be running indefinitely. I hope when the machine comes back the correct power supply will make it behave like a Quadcore should for this type of application. Anyway I have two theories for the degradation. First is just that PrProCS4 was getting its knickers in a twist and thereby just doing more computation per minute of video to be rendered as time went by, maybe internal resource management related to OO-type programming maybe, or related to disk IO falling behind, both these theories have problems, for the latter the CPU usage should then have dropped also.
Anyways, you need really a Quadcore system and blazing fast disk to work fully with AVCHD commercially, we found an external SATAII disk so if I were you I would just go get one and move on with your life.
Message du 03/06/09 16:08
De : "Jim Simon"
A : "JONES Peter"
Copie à :
Objet : Premiere Pro and Adobe Media Encoder running slow
For AVCHD you MUST have FAST disks.
AVCHD actually has a lower data date than DV. You need lots of CPU muscle, but disk speed is really not a factor specific to AVCHD. Anything that works for DV will work just as well for AVCHD (and HDV as well).
>

Exit code 15: Installation failed. 0 fatal 1 error. Error: media DB error : 12 while installing premiere pro and photoshop through cloud

Exact error message as follows:
There was a problem installing Premiere Pro 2014.... Installation failed. Installation encountered an error. Please restart system and try again (15) Exit code 15 0 fatal 1 error. Error: media DB : 12

Thank your for your reply. I am running windows 8.1. And there is a huge mess going on. I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update. Then they tried to uninstall, and it would not uninstall. They renamed the directories and did a direct reinstall and it failed. They changed permissions on directories. There are no viruses or malware. I run cccleaner, pcmatic and scan all the time. This process also corrupted my purchased licensed version of Fireworks CS6. Now I cannot even get that to install. We have run the cleaner over and over. So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive. I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc. I am a graphic designer and I have a project in the waiting. I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.

Problem with premiere pro and encore with win7 enterprise 64-bit.

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