Problem with Premiere Pro and Old School X3100

Hi everyone,
Got a problem here and really looking for help . I know the intel 965 or X3100 chipset/GPU (in a Dell inspiron 1720 running Win 7 64 bit) is way old school, but as we're waiting for a couple of i7/i5 laptop upgrades, this is what I have to resort to for some minor mobile SD editing (nothing extreme but 15-30s short commercials). With the current Intel driver (8.15.10.1930), the preview monitors (source and sequence) do not work. They're simply a blank frame (even after I render the sequence). It seems to be the Intel drivers whooping my butt as there is no problems with the standard W7 WDDM 1.1 display driver, except the computer isn't stable with freezes on wake (and no OpenGL support in PS... which isn't a big deal). I've also tried Vista 64 drivers in compatibility mode with no luck.
The rest of the CS4 suite works great. It is not the trial version and I've tried PP 4.0, 4.01, 4.1, 4.2, 4.2.1 (suggested by another post), and reinstallation. I've also tried changing settings in the Intel drivers and... even modded 965 drivers.
I know the X3100 is quite common (maybe not among PP users...) so any experience you might have would be awesome. Maybe an older Intel driver? If you can help me, I'll name my laptop after you! ...unless you realize that could actually be an insult Thanks!

This hardware sub-forum is a good place to read about what will run CS5
While HD editing (which I won't do) will require a RAID for data, what I am going to build for SD editing with CS5 and Win7 64bit is listed near the top of my notes page http://www.pacifier.com/~jtsmith/ADOBE.HTM
If you are adept with tools... build your own and save $$

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Update problems with Premiere Pro and AAM (Adobe Applications Manager)

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So guess the real question is what does AAM use to decide what version the different apps are at and then tell you which updates you need to install? And how might it have gotten confused?
And most of all, how to "un-confuse" AAM?
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Any suggestions??
Thanks ...
-Bob

Hi Bob,
I was having a similar issue.
I was getting a dialog, when exporting from Pr informing me that there was a codec update available for Pr, and that I should update via help. But the AAM kept telling me that everything was up to date.
I just tried to repeat the problem to respond to your post ... and it isn't happening anymore!
It may not be happening anymore because I opened Adobe Media Encoder CS6 outside of Pr this morning. That is all I have done outside my normal rutine since the last time I had the annoying dialog...
Kind of grabbing at straws.
Cheers,
DK

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We are a college with approx 500 pc's running win7 enterprise 64-bit. Premiere pro and Encore will only open with admin login, not user login. All other packages ok. Any suggestions as to why this is?

Our lab has just had CS6 installed on it, running Win 7 enterprise. A user account will open a Premiere Pro project. I've done it. That was only to check that everything worked ok. I edited a couple of clips and stuck them on a sequence (16:9 PAL DV) and it played them ok and the project was saved back to the USB hard drive OK.
I have also opened up encore, made a new project and saved it to the USB HDD. No assets were added to it, just checking that the preference files had copied from the central server to the machine, so that users have certain options already pre-selected.
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Hello, I have 2 big problems, when I lauching Premiere Pro, the software closes automatically after 5 seconds. It's the same thing with Photoshop. The second is about the software of Creative cloud, there isn't any information in the software, just a white page.. Please help me !

Neoriser are you referring to the Creative Cloud Desktop application being blank?
If you are facing crashing issues with Premiere Pro CC I would recommend posting a separate discussion in the Premiere Pro forum at http://forums.adobe.com/community/premiere.

I have 64 bit windows 7 and CS4 Production Premium. I have a problem with Premiere Pro CS4, it keeps

I have 64 bit windows 7 and CS4 Production Premium. I have a problem with Premiere Pro CS4, it keeps freezing and Crashing. A simple thing like leaving the project idle for about 15 minutes, you come back and find that it has frozen. Also if you drag out a clip on the timeline you will find that the whole application freezes. Any possible solutions would be much appreciated.

Could be several factors at play here. This ARTICLE might give you some tips on getting your computer ready for an editing session. Note that there are some added tips on Win7, thanks to Black Viper, near the end.
If nothing is helping, then the tips in this ARTICLE might help you find some clues amongst the breadcrumbs left behind with a hang, or crash.
The link in this ARTICLE will give you some general troubleshooting tips.
If nothing improves, then please post back with more details. This ARTICLE will give you tips on what would be helpful.
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Hunt

I need to reinstall my computer, how do I deal with Premiere pro and After effects?

Hello,
As my question states I need to reinstall my computer (laptop) and I'm not quite sure on how to deal with Premiere pro and After effects.
I am thinking that I need to do some sort of backup and save my projects and footage on a sepparate drive.
If I reinstall my computer, install my creative suit production premium, and move back all of my projects and footage, won't I have to re-link every single clip?
I am currently workning on several different projects and having to re-link everything is something I don't even want to think about, that would take me days if not weeks.
Another option on my mind would be to use Creative cloud. I do have the free version but I have never used it even once before and I'm not quite sure what the purpose of the cloud is and if this is a way to use it.
I have no idea how to go about this computer reinstalation without either loosing tons of work or having to re-link every single clip used.
I am videoediting only as a hobby so I have no experience working with other people and sharing projects or the like, wich is my understanding of what the cloud is for.
Any and all help would be grealty appreciated, I know this is probably really easy but ever since i got my Suit I haven't reinstalled, upgraded och changed my computer so I am just clueless as to how to go about this.
I have Creative suit production premium, I also have the free Creative cloud.
It is only Premiere pro and After effects that I am using and am worried about.
Thank you for any help.
-Lisa Kajupank
(and oh, I just notice my name - umustbejoking - I think I just wrote that cause they wouldn't let me use anything else, saying it was already taken. So nevermind that haha.)
Message was edited by: umustbejoking

If the computer's running Mac OS X, move the cursor to the very top of the computer's screen, click on Store, and choose Authorize this Computer.
If the computer's running Windows, press the Alt and S keys and choose Authorize this Computer, or click here, follow the instructions, click on Store in the menu bar, and choose Authorize this Computer.
(84620)

Problem with Premiere Pro CS5 project files bloating

Has anyone had the same problem that we're experiencing? - we have Production Premium CS5 installed on a machine with Win 7 Pro x64. We have three separate edits all of which are experiencing bloating of the .prproj project file. Often this bloating seems to occur when no importing of assets has occured, just changes in the edits. A project which started at 5mb has bloated to 1.5GB and we can no longer save it. Another project has bloated to 200mb and continues to grow in size. We have not brought in any weird assets, although we are using hi-def footage.
We upgrade from CS3 and never had this problem using Premiere CS3.
We can't fix the problem by 'remove unused footage' as this doesn't reduce the project size, although it does remove the unused footage.
We can't fix it by importing the project into a new clean project as the problem and huge file size just comes with
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A couple of points to note - these projects were originally on Premiere CS3 and were upgraded to CS5. The footage is either Sony EX3 or Canon 5D - both HD.
The machine it's running on has 8gb of RAM.
Currently the projects I'm working on are gradually grinding to a hold with no way to make the files usable again.
Any suggestions are greatfully recieved as I'm at a loss. I've reported this to Adobe, and will report back if I get anything useful.
thanks.

natswilson wrote:
TClark,
I'm shocked that you are having the same problem on a mac. This seems to suggest a problem that could be really widespread. You've also beaten my 1.5GB file bloat size.
What the hell is going on with Premiere Pro? I'm surprised to have heard nothing from Adobe either via my support request or on this forum, save for Jeremys useful work around, considering how serious an issue this is.
I've had to break all the projects I'm working on which have multiple timelines in each project into a new seperate project per timeline in order to reduce the file bloat problem and reduce the risk of me loosing all my work in one go on a bloated file.
Adobe - we could do with some help here. It's frustrating to have spent so much money on licences for this software only to have virtually non-existant help when a serious flaw in the software manifests itself.
Nat
Yeah...it's really a bummer that no one is acknowledging it. It's pretty serious!
I hope Dennis jumps in soon!

Having Problems with Premiere Pro crashing

Greetings all,
We have been having problems with Premier crashing and we have tried everything to fix, I was reaching out to this community to see if anyone has seen this before.
Exception code: 0xe06d7363
Fault offset: 0x000000000000940d
Faulting process id: 0x1894
Faulting application start time: 0x01ced6f8a66eee8c
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 06533511-442c-11e3-94ca-d067e551f5b6
Faulting application name: Adobe Premiere Pro.exe, version: 6.0.3.0, time stamp: 0x505748bf
Faulting module name: MSVCR100.dll, version: 10.0.40219.1, time stamp: 0x4d5f034a
Exception code: 0x40000015
Fault offset: 0x00000000000761c9
Faulting process id: 0x350
Faulting application start time: 0x01cee4cd89040e74
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CS6\Adobe Premiere Pro.exe
Faulting module path: C:\Windows\system32\MSVCR100.dll
Report Id: 9209dc6a-50c1-11e3-b267-6480996eb95c
It just seems to crash all the time.

https://encrypted.google.com/search?q=0x40000015

Problems with Premiere Pro 2.0: sound lost after clip pasting

To integrate small projects to one bigger Project, it used to work well with Premiere Pro 1.5 in the following way: import small projects into the main sequence of the new project and, in parallel, copy the clips from the timeline of the small projects and past them into the timeline of the new project. However, I am encountering the following problems while trying to do the same thing with Premiere Pro 2.0:
·        Video and sound of every pasted clip becomes unlinked.
·        Although the sound was there (also shows in the wave view) right after the pasting and it can be rendered, but the audio Information gets lost as soon as I exit the new project (saved beforehand). If I re-open this new project, although the timeline shows all the pasted sound clips, but there is information in them - no sound (the wave views show only straight lines).
·        As well, some of the video and audio effect settings get lost (e.g. cross fading), but the effects such as brightness and contrast settings always remain.
·        At least one thing seems to be sure: the imported files themselves are ok. Newly created clips in the timeline from those imported files (dragged into the timeline) are fine - no information lost.
All tips are great helps. Thanks in advance.

I got it!
Though not described in the English HELP, but in the German HELP: I have to press the Shift and T Keys. It works in my case with the following steps:
1.     Mark the corresponding audio and video tracks
2.     Put CTI over the clip
3.     Press shift + T
4.     Double click the clip
5.     Eventually I have to repeat and press the keys shift +T again.
Thanks a lot once more for all of the hints and the detailed explanations. It is indeed a great help. I really appreciate it very much.
tryerlu

Problem with Adobe Pro and Reader on terminal server

Hi,
We have have a Terminal Server environment with Adobe Pro and Reader. We have security for Adobe Pro, so only certain user has access to Adobe Pro and all users has access to Adobe Reader.
Some users receive many email with pdf's attachments in Outlook and need to print these attachments. They use the Outlook function to print email and attachment automatically. The users who has access to Adobe Pro can print attachment automatically with no problem.
The problem is user who only have access to Adobe Reader. The user can't print attachment automatically with the email, only the email is printed. But, they can open attachment and print with Adobe Reader. But, it's impossible to open each attachment because there are so many.
Thanks for your help.
Jonathan

Hi,
So if I understand correctly,
1. You have installed Acrobat Pro & Reader on a Terminal server.
2. You have created a security group in your Active Directory Users & Computers for users having access to Acrobat
3. You have set permissions on C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe and C:\Program Files\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe on the terminal server and provided access only to the security group created above.
4. Users are accessing the Terminal server through RDWeb or connecting remotely through MSTSC (RDP) or using a .RDP file
5. Users get emails with PDF attachments and print the mail directly without opening the PDF in Reader.
Users check the box to print the attachments with the mail (see snapshot below):
Some questions:
1. What is the OS and platform (x86 or x64) of the terminal server?
2. What are the versions of Acrobat & Reader on the terminal server?
Thanks,
Vinod

Compatibility situation with Premiere Pro and OSX 10.9?

Considering purchase of new iMac for editing. Is Premiere Pro and rest of Creative Suite now working on OS X 10.9?

Go to http://forums.adobe.com/community/premiere and, in the area just under Ask a Question, type in
mavericks
You may now read all the previous discussions on this subject... be sure to click the See More Results at the bottom of the initial, short list if the initial list does not answer your question
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My Premiere CC was running without any problems unless I installed the GoPro Studio Software 2.0.0.285. After this the timline apears very slow and don't react anymore. I can not move the cursor and the timeline is frozen.
I uninstalled the GoPro Software, removed every entry in the registry, uninstalled Premiere and reinstalled it. But the problem still exists.
Any idea what I can do to avoid a complete new installation of Windows? I use Win 8.1 without any problems on CC until now.

This is an issue with GoPro Studio's latest installer. We'll be fixing it in the next release of GoPro Studio. in the meantime, you can resolve it by removing the CineForm entries in tthe following folder:
c:\program files\adobe\adboe premiere pro cc\settings\badgeicons\
Jake Segraves
Technical Support Manager
GoPro

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Macbook pro early 2013 2.7ghz, 16mb ram, SSD system drive, OS 10.10
Issues:
1) Premiere drops video in program monitor while editing. Anything will make it happen, changing settings, playing etc. This also happens in source monitor but less frequently.
2) Severe graphic related screen tearup and garbage.
3) Application crashes and OS kernel panic
Remedies tried:
I switched between software only and cuda in the project settings to get the video signal back, I stripped the timeline of FX until I was close to export (extremely inefficient). At first I thought it was my graphics card failing. I had had a much better experience on Mavericks. I took the computer to Apple. They replaced the logic board and the screen. When I got it back I did a clean install of Yosemite. Loaded my work files manually, every app fresh off the the internet, repaired permissions. Depressingly the issues continued, initially no kernel panics, but they have returned as well. I did a service call with AdobeTech. He went through my system online, trashed preferences etc. I had forgotten to set the hard to never sleep and turn off automatic graphics switching, but after this the problems continued unabated. Today I had 3 kernel panics. I went to Apple store again and we looked at the reports I had saved on the kernel panics. The tech picked up that the cause seemed to be "BSD process name corresponding to current thread: WindowServer", this being Adobe Creative Cloud. I was going to have them reinstall Mavericks for me but I had made the mistake of encrypting my drive when installing Yosemite (this is the default) I have now run the computer with Adobe CC off, and edited for an hour. VIDEO DROPPING HAPPENS ONLY OCCASIONALLY NOW. So this is at least part of the smoking gun.
My feelings. I am a seasoned editor. I ran a CMX6000 disc based NLE before Avid was invented, I went through Avid's development and FCPs development. I made living from FCP version 2. I am proficient on Avid's NLE's, including DS and this experience reminds me of the 90's and early 2000 when NLE's were being developed and we were the guinea pigs. I do not expect to go through this again! Unfortunately I am operating on one computer at the moment. I could, and had intended to replace the other machine but I am now on the fence. Maybe it's time I embraced FCPX. The last 3 weeks have been very taxing. I know that not everyone is having this experience, and I am an idiot for installing to Yosemite (after reading Adobe's post that Premiere Pro cc and the rest of their suite off apps had been thoroughly tested on Yosemite and were compatible). I am not even sure if I should go back to Mavericks. I can and I will, but I would like a solution here, I'm trying to run a business and I don't want to stumble around in the dark around any more.

Hello WAP,
I have none of these issues, but I am on OS X 10.8.5 for my personal projects. I do suspect that OS X might be at the root of your troubles. Can you check my blog post on the topic of OS X resetting permissions in certain Adobe folders?
Premiere Pro CC, CC 2014, or 2014.1 freezing on startup or crashing while working (Mac OS X 10.9, and later)
The other issue customers have been having is updating project from 8.0 to 8.1. If you have done so, move back to 8.0 until your project is complete. Test 8.1 with a new project and media.
BTW, I have a similar glide path in my career as yours. An old CMX guy too.
Thanks,
Kevin

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Hi Alan,
Premiere Pro CS 5.5 is not tested on Yosemite. In my opinion you should not work with CS 5.5 on Yosemite. It might not be a smooth experience.
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Problems with Premiere Pro CS5

Everyone seems to be getting replies to all questions around here so i hope someone can help me out.
My premiere pro CS5 has decided to act up for the past three weeks: everytime i open an old project, it loads up, opens the project window and timeline, feels like it's all good, but then the spinning wheel appears and all fans go out of control on my macpro, and this process can go on for hours until my only option is to force quit the program, SADLY...
It's almost as if it's trying to conform all items in the project panel, but it mentions "all media loaded", and there are no dinamic link files to find.
There are two projects i'm constantly getting back to: one is a 720P poject which contains two timelines, a 30 min one which only has music now, and a 5min timeline with music, go pro footage and rendered HD animations from AE, all at 720P. Opening this project can take up to 40 min where i'm staring at a spinning wheel and hoping for the fans to not explode, that was not the case three weeks ago; I could close everything, shut down for the night and get back to it the next day.
Second project is a holiday video of Asia which goes for one hour and fifteen min, but it was all shot in 07 with an old Sony DV on standard def of course. Opening this project used to be smooth, even though i often moved things around and had to find them again. But now i want to rework on its sound, noise reduction anf create a nice DVD for my family, but I cannot open the project without having to wait for HOURS, and HOURS and HOURS - the longest being three hours and the spinning wheel was still going and the fans were louder than a lawn mower....
This never used to happen before and it is worrying me as I started editing a short film in 1080P, so far i can open it nicely, but it may turn into a mess like the other two projects.
The two projects used to have dinamic link files as i always had after effects and Encore working along PPRO to avoid rendering. At first, i though ADL was the problem for such a slow bootup, so i got rid of every ADL files and rendered instead, which consequently helped me in the process. BUT NOW, it is impossible to open them without a long and frustrating wait.
If i start a new project, everything is fine and will reopen smoothly - what are your thoughts on the matter guys??? Can a project be too heavy and requires 4 hours to load?...
I have a quad core MaPro with 32gb of RAM, so this should render and locate files lightning FAST....
I already reinstalled the whole suit but the problem still happens, i'm thinking about a complete format and reinstalling eveything from scratch...
thanks in advance for your suggestions.

Try these steps. Something is definately wrong with your loading times.
1. Delete PrP preferences (Option - Shift when booting up PrP)
2. Clean Media caches (Preferences Menu/Media)
3. Delete preview files
You dont mention where and on what system your media files are stored. For best performance a raid array is desirable.
4. Make new sequence and copy timeline from old to new.Do this if the above stuff doesn't help.
5. Upgrade to 5.5 where a lot of issues has been resolved.

Problem with Premiere Pro and Old School X3100

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