Problem with previous registered versions of CS

Prior to subscribing to CC I cannot find my previously registered CS (up to 6) in my Adobe ID. Tried to chat to an agent but it doesn't seem to be working. Can you help?

Make sure it's the proper email (I had the same issue). My CS6 was still listed as registered but under a new email address (at least until Adobe stops supporting it).
I also lost all the pictures I had posted to my Adobe site when the company changed to the cloud based CRAP, good thing they are backed up.
Good luck

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