"Problem with printer or ink system"
Hello, so this morning I printed out a paper and I saw I was almost out of black ink. I replaced the cartridge and everything was okay. When I went to print out another paper I received the error message "Problem with printer or ink system... 0x6100004e" I went to HP support and found a whole bunch of solutions. I went through the first few, there is no paper jams, but then I realized my carriage was either not leaving the dock or it would come all the way left just to go right back. When I open the door, its like the printer thinks the carriage is moving because it keeps turning the way it normally would. I tried resetting it, and looking up other solutions but nothing. My warranty was up in May. It had never had this problem when I changed the cartridges before, so I really need all the help I can get.
Hi andre2015,
Please perform the steps from the link below and this will resolve the issue.
http://support.hp.com/us-en/document/c03253201
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Aneesh
Similar Messages
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HP Officejet Pro 8600 "Problem with Printer or Ink System'
A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP 4622 All in One Printer: Problem with Printer or Ink System
Problem with Printer or Ink System Error OXC19a0027.
charleshia wrote:
Thanks so much for replying to my post. I tried the fist suggestions and they did not work. So, I attempted to move on Dow to the cleaning of my printer. I am the the first to admit that I'm not the genius when it come to electronics buys, my printer do not seem to have what is described in the photos. I'd like to upload a photo of my ink cartage but do not know how.
Charleshia, you can upload a photo here to reply. Click Reply, then on the window you'll see the image below..
click the one which has the red box, it's where you insert the photo
Going back on your issue.. the basic step would be.. take out the inks then close the door... what error message you got? If it's saying "Missing Ink Cartridge" just hit OK. Unplug the power cable at back of the printer, plug it back in.. Clean the copper contacts on the ink cartridges using a lint free cloth then reinstall them. Let me know if it resolved it or not.. I can only give basic troubleshooting here -
Error Message: "Printer Failure" Problem with print or ink system . . .
Greetings!
I wasn't exactly sure where to post this, but the error message refers to printer or ink system failure so I thought this was a good place. I've been troubleshooting my parents HP OfficeJet Pro 8600 AiO for the last 2 or 3 hours with little success. I've contacted HP tech support but they wanted $200 for the work to be done and neither I nor my parents, who are retired and on a fixed income, have the money to spare.
The tech support people said it was probably a problem with the drivers, so I attempted to reinstall the software, but that didn't help at all. A brief description of the problem might shed some light on this awful situation. Since this morning, my father tried to print something and the printer itself gave the following error message on the front LCD panel on the device itself (ie, not on Windows, but on the printer's display):
"Printer Failure
There is a problem with the printer or ink system. Turn it off, then on. If the problem persists, contact HP."
Obviously my first course of action was to follow the directions. I turned it off, unplugged the cord, waited approx. 30 seconds, replugged it in and turned it back on. Nothing changed. I've also tried removing and replacing the Ink cartridges, checking the tray for a paper jam or shortage and performing a rain dance in the hopes of attracting the gods' attention xP. In short, I'm at my wits end and don't know where to go from here.
I'm unable to access the device's LCD display control panel, which controls the printer, as the error message cannot be closed. I've tried restarting the PC as well, and a lot of other basic deductive troubleshooting procedures to no avail (forgive my overuse of cliches).
Any help would be appreciated. Thank you very much in advance. I wish you all a great day, and may the god of printing protect you from the same situation. I can assure you it's most unpleasant.
Regards, Sean (frosztbyte)
P.S. I'm not sure what other information might be needed in order to help me, but ask and you shall receive any I can find.Hi frosztbyte,
I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
Hope this helps, have a great day!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP -
HP Officejet Pro 8500a problem with printing black ink
I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
This question was solved.
View Solution.The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Re: HP Officejet Pro 8500a problem with printing black ink
I have an Officejet Pro 8500A. I did a printhead clean. I have plenty of black HP ink. Printhead status indicates black/yellow is good. I am barely getting any black to print. All the colors are fine. Help!
This question was solved.
View Solution.Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
I have an HP Officejet Pro 8600+ that is coming up with an error message. This just happened out of the blue yesterday. The printer is just over a year old.
It says:
"There is a problem with the printer or ink system. Print head missing not detected incorectly installed or incompatable"
I have removed and reinstalled ink cartridges, the head, unplugged, cleaned, etc. etc.
HP Officejet Pro 8600+
Product Number CM750A
Serial Number {Content Removed}
Not under warranty
Please advise.
This question was solved.
View Solution.Sorry that you are experiencing this problem. Here is a link that may assist you with the ink system.
http://goo.gl/BXDFf
It seems to be a bad print head, or it needs manually cleaned with lint free cloth and water. If these steps do not resolve the issue, contact HP Support (1800-474-6836).
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Problem with the printer or ink system code 0x610000f6 HP model 6700 premium
Hello, I have recieved an alert for the second time in a week stating that there is a problem with the printer or ink system. The alert prompts me to turn off, then on the printer. If problem persists, contact HP. 0x610000f6. What could be the cause for this type of alert to appear?
'0x610000f6' error message appears if there is a 'Paper Jam' or a 'Carriage Jam' in the printer.
You can experience following issues:
The product won't print.
The print job stops unexpectedly.
To resolve Error code '0x610000f6' follow methods provided in below mentioned link
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01620497 -
There is a problem with the printer or ink system.
Will not print. Turn it off then back on; will print one document, but not the last page. Try printing only the last page, but will not print. Will not print one page documents at all. Will not print more than one document without repeating this process.
First Error message: "There is a problem with the printer or ink system. Turn the printer off, then on. If you continue to get this message, contact HP." Out of warranty.
Tried this page: http://support.hp.com/us-en/document/c03081973
Which led me to this page: http://support.hp.com/us-en/document/c03262508
Now that the ink cartridges are removed as instructed, the carriage will not return to the center of the access area.Hey @KennyBee51,
Thanks again for getting back to me regarding this issue.
I would have to agree that the HP Officejets Printhead system is defective. I would recommend at this time that you contact our Technical Support queue by phone to explore additional hardware options.
HP Technical Support can be reached at: 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region.
HP Worldwide Contact
It has been a pleasure working with you. I wish you luck going forward with this!
X-23
I work on behalf of HP
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Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
Problem with the printer or ink system. Turn printer off message.
A message on the printer reads that there is a problem with the printer or ink cartridges. I turned off printer several times, I have replaced cartridges. At the bottom it says to contact HP. What do I do to get my printer working again? I also need to delete other printers that are listed as ones that I can use. I don't have any idea about these other printers other than the HP printer 6700, All in one.
Hi , I understand you are seeing an error stating there is an problem with the printer or ink system. If you have completed the solutions presented in the following document I suggest calling us: HP Officejet Printers - 'Problem with Ink System' Error Message Displays on the Computer During Setup. To reach somebody in tech support, what you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. -
I'm having a problem printing on my HP Photosmart C7280 All-In-One. The following message is what came up on the printer screen: Ink System Failure has failed unable to copy, receive faxes or print. Refer to printer documentation Error O.cl9a0007.
Does anyone have any suggestions?
This question was solved.
View Solution.Hey Spider! First off welcome to the forum.
I would recommend removing all the ink cartridges, unplugging the USB cable from the computer that connects to the printer, and then shutting the printer off completely by removing the power cord. Then restart your computer. Turn the printer back on but leave it disconnected from the computer. After it has finished its power on cycle go ahead and insert the ink cartridges back into the printer and be sure to seat them properly.
After you have all the cartridges back in the printer properly then connect it to the computer. See if this resolves the issue. If not post back with any findings.
Thanks,
SeanS
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Officejet Pro 8600 error message on startup "Printer or ink system problem"
My networked HP Officejet 8600 ran out of black ink...changed cartridge, then error message that required the C,Y, & M cartridges also be replaced...done...now get a startup "problem printer or ink system" message.
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Not solved...unhappy that this occured the month after warranty
expired...then read the many, many other experiences of others
that seem much too similair to my situation...makes me feel that HP
potentially built-in a failure of this nature...ordered a new printhead.
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my ambulance chasing relative may have great grounds for the career making
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C4180 problem with printing photos
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printer model?
operating system?
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : ) -
Problem with printing files created by tcpdf class
Hello,
I have problem with printing pdf files created with tcpdf php class which contain embedded fonts
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Problems with printer and network connectivity
So I've been using an HP B110a photosmart wireless e-all-in-one printer that I got with my macbook pro and at the start, everything worked perfectly in terms of wireless printing, ePrint, and AirPrint. But recently, when I try to print wirelessly, it says the printer is not connected and I also can't find it on the list of nearby printers on the 'add printer' window. I also had problems with printing via ePrint but those have cleared up (I don't know what was wrong but it's fine now). Printing with AirPrint on my iPod touch has stopped working as well because the printer doesn't show up when I search for nearby printers.
Here's what I've checked/tried so far:
All the wireless services are enabled on my printer and my mac
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Restarted mac/printer/iPod
Restarted router
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All software is up to date
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Printing over USB is problem-free
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MacBook Pro (13 inch, early 2011)
Mac OS X Lion (10.7.2)
HP Photosmart e-All-in-One B110a
Router is a Huawei HG556a that I got from Vodafone NZ
Thanks in advance!http://support.apple.com/kb/DL907
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