Problem with Printing Preferences Acrobat XI on Windows 7

I just upgraded from Acrobat X Std to XI Pro on both my Windows 7 desktop and Windows 8 laptop. The laptop works fine, but on the desktop I'm not able to print to the Adobe PDF printer from Word or Excel or Chrome. I noticed that the Adobe PDF Printing Preferences do not display any options for Default Settings or Adobe PDF Security. I did find the Standard.joboptions file in the C:\ProgramData\Adobe\Adobe PDF\Settings folder on both machines. What could be the problem?

No files appeared in C:\Users\Pavilion\AppData\Roaming\Adobe\Adobe PDF\Settings but they did appear in Distiller.
I tried to copied them from C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Settings, but found they were already there. I copied them by adding -COPY before .joboptions in the name. Now they appeared in Printing Preferences with the -COPY added.
I tested a print from Word (using File / Print), but was not prompted for the filename or location. I checked my entire system and couldn't find the PDF file anywhere. I tried changing the Port to Desktop\*.pdf using Printer Properties, but that didn't work either.
I was able to successfully use the Acrobat menu item in Word & Excel to create a PDF but it automatically created the file on the Desktop without an option to change the filename.
After several days and hours, I gave up and installed Acrobat X on the W7 computer. I can still use Acrobat XI on the W8 computer. So be it!
Thanks anyway for your attempts to help.

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No files appeared in C:\Users\Pavilion\AppData\Roaming\Adobe\Adobe PDF\Settings but they did appear in Distiller.
I tried to copied them from C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Settings, but found they were already there. I copied them by adding -COPY before .joboptions in the name. Now they appeared in Printing Preferences with the -COPY added.
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Please help!
My printer was working absolutely perfectly until my brother in law recently needed to borrow my printer. He plugged in his laptop running Windows 8 (awful thing that is). Since he did this to print his own PDF, I cannot print mine.
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Hey there @Reverie!
Thanks for posting on the HP Forums!
I can see that the printer is no longer printing in the correct format after it was plugged into the Windows 8 computer! You mentioned you have run the updates and uninstalled/re-installed the printer software. Have you uninstalled and re-installed the Adobe software? Are you getting the same issue from other programs as well? Are you getting the same issues if you are logged in as a different user on the computer?
I have located the HP Update Software Utility that may be able to help. You can download an run the utility. It may be able to locate any other updates for the printer.
I would also recommend running a disk cleanup on the computer to clear any temporary files and junk files that may be causing some performance or software issues. If you do not know how to run a disk cleanup on the computer please follow this document regarding Delete files using Disk Cleanup. It is recommended to restart the computer after a disk cleanup. After the restart try the print job again!
Let me know if that helped and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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