Problem with ProductWS_ProductInsertOrUpdate_Input api call

Question

Hi All,
There seems to be an issue with siebel's ProductWS_ProductInsertOrUpdate_Input api call on release 14 of CRM OnDemand.
The api call is failing if I am trying to update and insert the product records in a same call based on the IntegrationId.
The Siebel CRM on demand URL we used is:
https://secure-ausomxapa.crmondemand.com/Services/I ntegration
The sample soap request used is:
<?xml version="1.0" encoding="UTF-8" ?>
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/enve lope/" xmlns:fo="http://www.w3.org/1999/XSL/Format" xmlns:prod="urn:/crmondemand/xml/product" xmlns:ns="urn:crmondemand/ws/product/10/2004">
<soapenv:Body>
<ns:ProductWS_ProductInsertOrUpdate_Input>
<prod:ListOfProduct>
<prod:Product>
<prod:IntegrationId>AAPA-KYTAR</prod:IntegrationId >
<prod:Description>desc nk_test3</prod:Description>
<prod:Orderable>Y</prod:Orderable>
</prod:Product>
<prod:Product>
<prod:ExternalSystemId>nk_test4</prod:ExternalSyst emId>
<prod:PartNumber>nk_test4</prod:PartNumber>
<prod:Name>nk_test4</prod:Name>
<prod:Description>desc nk_test4</prod:Description>
<prod:Orderable>Y</prod:Orderable>
</prod:Product>
</prod:ListOfProduct>
</ns:ProductWS_ProductInsertOrUpdate_Input>
</soapenv:Body>
</soapenv:Envelope>
The response error is:
<?xml version="1.0" encoding="UTF-8" ?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/env elope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instanc e" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<SOAP-ENV:Body>
<SOAP-ENV:Fault>
<faultcode>SOAP-ENV:Server</faultcode>
<faultstring>Multiple matches found for instance of integration component 'Internal Product' using search specification '' in the business component 'Internal Product', based on user key 'Product User Key: 2'.(SBL-EAI-04390)</faultstring>
<detail>
<siebelf:errorstack xmlns:siebelf="http://www.siebel.com/ws/fault">
<siebelf:error>
<siebelf:errorsymbol>IDS_ERR_EAI_SA_MULTIPLE_MATCH </siebelf:errorsymbol>
<siebelf:errormsg>Multiple matches found for instance of integration component 'Internal Product' using search specification '' in the business component 'Internal Product', based on user key 'Product User Key: 2'.(SBL-EAI-04390)</siebelf:errormsg>
</siebelf:error>
</siebelf:errorstack>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Also the same soap request was passing when we are using old siebel crm on demand release 12 urls:
https://secure.crmondemand.com/Services/Integration or
https://siebel.crmondemand.com/Services/Integration
Also note that same API call works on release 14 if I perform all updates at one go and all inserts at one go.
So my doubt is:
1) Is there any change in handling of ProductWS_ProductInsertOrUpdate_Input api call for release 14 (or)
2) do we need to do some setup/configuration at siebel end?
Please help us in resolving this issue.
Thanks,
Nitesh K

Answer 1

Alex,
Thanks for the reply. I can understand the same with the response error that there are multiple records with the same user key exists. But why the same error is not getting thrown if I submit the same SOAP request for those two products individually? I am able to submit multiple products which are new in one SOAP request and multiple products which needs to be updated(i.e i already have there ProductId and IntegrationId) in another SOAP request using the same InsertOrUpdate api call. But when I submit one product which is new(i.e. to insert) and one which already exists(i.e to update) in a single SOAP request, then its giving me that error.
One more strange thing is(as mentioned earlier) this same single SOAP request works in R12 of CRM OnDemand.
Anyways please find below how I tested my investigation:
I created two products in our BigMachines application "nk_11111_part" and "nk_22222_part" to integrate with siebel. Now I first generated SOAP request for nk_22222_part as below:
<soapenv:Envelope>
<soapenv:Body>
<ns:ProductWS_ProductInsertOrUpdate_Input>
     <prod:ListOfProduct>
          <prod:Product>
          <prod:ExternalSystemId>nk_22222_part</prod:ExternalSystemId>
          <prod:Name>nk_22222_part</prod:Name>
          <prod:PartNumber>nk_22222_part</prod:PartNumber>
          <prod:Orderable>Y</prod:Orderable>
          <prod:Description>desc nnk_22222_part</prod:Description>
          <prod:DealerInvoicePrice>454</prod:DealerInvoicePrice>
          </prod:Product>
     </prod:ListOfProduct>
</ns:ProductWS_ProductInsertOrUpdate_Input>
</soapenv:Body>
</soapenv:Envelope>
Then I submitted the request and got ProductId and IntegratinId as "AAPA-LF3CR" in SOAP response. This we will store in our DB and use it for updating the same product for subsequent calls.
Then I generated SOAP request for both the products nk_11111_part(not integrated) and nk_22222_part(integrated product) as below:
<soapenv:Envelope>
<soapenv:Body>
<ns:ProductWS_ProductInsertOrUpdate_Input>
     <prod:ListOfProduct>
          <prod:Product>
          <prod:ExternalSystemId>nk_11111_part</prod:ExternalSystemId>
          <prod:Name>nk_11111_part</prod:Name>
          <prod:PartNumber>nk_11111_part</prod:PartNumber>
          <prod:Orderable>Y</prod:Orderable>
          <prod:Description>desc nk_11111_part</prod:Description>
          <prod:DealerInvoicePrice>324</prod:DealerInvoicePrice>
          </prod:Product>
          <prod:Product>
          <prod:ProductId>AAPA-LF3CR</prod:ProductId>
          <prod:IntegrationId>AAPA-LF3CR</prod:IntegrationId>
          <prod:ExternalSystemId>nk_22222_part</prod:ExternalSystemId>
          <prod:PartNumber>nk_22222_part</prod:PartNumber>
          <prod:Orderable>Y</prod:Orderable>
          <prod:Description>desc nk_22222_part</prod:Description>
          <prod:DealerInvoicePrice>454</prod:DealerInvoicePrice>
          </prod:Product>
     </prod:ListOfProduct>
</ns:ProductWS_ProductInsertOrUpdate_Input>
</soapenv:Body>
</soapenv:Envelope>
Now when I submit this request I am getting the above mentioned error. Note that both the products are newly created products in our application. So only user key ExternalSystemId with "nk_22222_part" for our integrated product exists
in siebel. So logically the InsertOrUpdate api call should insert the first product "nk_11111_part" and update the
second product "nk_22222_part". As mentioned earlier, the same flow works in R12 of Siebel CRM OnDemand.
We are struck with this issue. Please help us and reply asap.
Thanks,
Nitesh K