Problem with Prometric exam center

Hi,
I would like to find out where can I get help if I face problem with Prometric exam.
I had registered with Prometric for exam 70-647 on 16-Sep at 10:00AM.
On 16-Sep, I reach the exam venue and was inform that the exam venue was close.
I had wasted 7 hours on that day (2 hours travel from my home to exam venue, waited at exam venue for 3 hours and take another 2 hours to return home) and didn't manage to sit for exam. I keep calling exam venue phone number on that day and no one is answering
the call.
Upon return home, I submit a complaint to Prometric using the form on their website.
Prometric only reply me with an email 2 days later asking me to call their candidate care number.
I call Prometric candidate care and spend 10 minutes to explain to them my problem as if they never receive my complaint. Prometric told me their system show that the exam venue is not close on that day and I have to call the exam venue to re-schedule the exam.
I then call the exam venue and was inform that I need to call Prometric to re-schedule the exam for me. They say their system does not show that I had register for the exam on 16-Sep. I had explain to exam venue that it was Prometric who ask me to call them
to re-register. They told me they will call Prometric on this issue and get back to me.
After one day without return call from either exam venue or Prometric, I decided to call Prometric again. I then have to spend time to explain to them the problem that I face from beginning (I can't understand why a large organisation like Prometric don't keep
a log of customer feedback/complaint and expect customer keep explaining to them whenever customer call back). Prometric then told me they never receive any update from exam venue that they were close on 16-Sep and expect me to keep calling exam venue to get
them update Prometric that they were close on that day. The guy from Prometric candidate care refuse to take ownership of this problem to call the exam venue to find out whether it was close on exam date.
I then call the exam venue again and was inform that Prometric's number is busy whenever they trying to call them. They told me they can't help me to re-register for exam, only Prometric can help me to re-register for exam.
It seems like none of Prometric Candidate care or exam venue want to take ownership of this problem.
Please advice who can assist me with this issue?

SUB: Asking for Help (Exam has not been conduct at Prometric Center at Below address)
Test Site Code:     IIJ6K
Test Site Address:     Off NH-8
Ajwa Waghodia Crossing
Vadodara, GJ 390019 India
Test Site Phone:     912652454057
Myself Snehalkumar, 30 Jan 2014, I scheduled to have an exam on 23 March April2014. I went 1 Hour Before at Site Location Which Is above.
At Site location, No one is there except security. I called on above site location number no one picked up the phone. I got the number from security 919879261687 that person (Sajesh Thomas) was managed/arranged at there. I talked with him and he replied me
that there is no more Prometric center here its only for L&T employees.
He gave me another number 09313978791 and said that talked to him, he is regional head of Promatric I think his name is Utkarsh Pande.
I cleared state him what i can do now? I came faraway (90kms) from here for attending an exam. He asked me what exam it is? I said 74-409. He said that its free exam so reschedule it. What about my time and petrol to come from 90 km?
I was very frustrated to listen this kind of answer. I am very disappointed and I said that i will complaint to Microsoft and Promatric center. He answered that go for the complaint. Just because he is regional Manger so he is careless to manage/arrange
and give me pathetic answer.
And give me another number and that was call center number 01244517160. He said that called tomorrow at call center. This is just one center of Promatric center that comes under him . How about other center? Same thing happen at other center which comes under
him.
And L&T person (At site location) said that talked to regional head of Promatric Center. If regional head give me this kind of answer, Where should i go. I was waiting for long time and think what to do next? At some stage i was very depress.
I wasted time and money and went back to home 90kms without appearing an exam just because some irresponsible person forgot to arranged an Exam.
If there is no more Promatric center at this site than Why they did not contact to let me know that there is no longer Promatric center? even day before, if they send me a mail or make a call its ok for me. but that did not happen.
Why on Promatric schedule list to see this site location if no more Promatric center. If its for L&T employees only than please specified that for only L&T employees or remove it from the schedule list so no one will have problem like i had.
I logged into Promatric Center website. I click on rescheduling an exam but that filed was empty so no way to reschedule it.
Now you tell me what should i do after facing this problem?

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