Problem with purchased music download

I have a problem that has only just manifested itself.
When I purchased a track yesterday the following error message appeared.
Unable to check for purchases. An unknown error occurred (5002)
Can any one please assist.
Thanks
Mesh Computer/ ipod 80 gig video   Windows XP  

Error 5002 is a timeout error.
- You may be trying to download at high traffic hours and your connection speed cannot handle it. (make sure you are using broadband)
- Your computer's firewall or antivirus software may be interfering with the connection. If you have just recently installed upgardes to the iTunes software or your computer's security software, you may need to reconfigure it to allow access to the iTunes appliction. If configuring does not work, you will need to disable the firewall completely and then attempt to resume the download.
Hope this helps!

Similar Messages

  • Problems with 'Purchased' Music showing up as 'Error' in Match

    I'm mystified by one aspect of iTunes Match behaviour.  I have a large collection of U2 songs, some of which I had ripped from CD and some of which, latterly, I bought through iTunes.  As you can see, most of the songs I have were found and matched by iTunes without a problem.
    What I don't understand is why I am seeing Error against the songs from 'No Line On the Horizon' and 'Zooropa' when these were purchased from iTunes.  They are definitely in my Library because I can manually locate them.
    Additionally, I don't understand why for two of the songs, Zooropa and Lemon, it wants me to download them again as 'Purchased'.  Why those two and not the others with Errors against their name?  I bought the No Line and Zooropa tracks from Apple to begin with.
    Thirdly, it appears from the iTunes list above that I have two copies of Zooropa when in fact I only have one.  I can easily find the files in Finder as you can see from the screen shot below.
    I don't really want to have to re-download all the songs that iTunes can't find as this will mean I just have duplicates. Equally, I don't want to have to re-attach or re-import Error songs that I know are on my HD and which have somehow been dropped by the iTunes Match process.
    And I get terribly confused in this process of syncing and matching if I try to delete some of these duplicate entries, because frankly if I delete something and it's removed from iCloud and all my devices, I'm no longer quite sure what I'm removing and where from.
    I have backup but should it be this difficult?

    It can become confusing.
    An easy route to resolve would be simply to copy your U2 Songs to a standalone folder (outside iTunes).  Delete the Song files from iTunes (including the option to remove from the iCloud).  Once complete, turn iTunes Match off, go to the iTunes Store 'purchased' area and access all your U2 purchases.  From the U2 folder import any further U2 songs that were not purchased from iTunes.
    Now sign-out of iTunes Store, restart computer from cold, start iTunes, sign-in to iTunes Store, start iTunes Match and allow is to complete the 3-step process.
    At this point iTunes will correctly recognise all your purchased Songs and for the remainder will have successfully 'matched' or 'uploaded'.
    This should leave your library in a stable working condition, with iTunes Match enabled and all U2 Songs.

  • Odd problem with purchased music from ITMS

    Hi everyone. I purchased some songs on a friends computer via itunes with my account, but when bringing them over to my computer itunes asked me to authorize my computer. Any ideas? Thanks.

    Starxedhearts
    Although you bought them on your account, iTunes has attached them to your Friends account - being the machine you downloaded them on. Your options are:
    1. Contact the iTunes Store and try and sort it out with them or
    2. Burn the tracks to CD on your friends machine and then import them to yours.
    Regards
    TD

  • HT201272 I spend a considerable amount of time in Asia and am finding the ability to download previous purchases now shown on my iCloud account.  Music appears fine and most movies are OK but I have problems with all music videos included with album purch

    I am finding the ability to download previous purchases now shown on my iCloud account to be difficult.  Music appears fine and most movies are OK but I have problems with all music videos included with album purchases.  Any ideas?

    Phillip_dc wrote:
    Firstly, I purchased my first iPhone a few years ago, since then there have been a lot of apps released, a lot which I downloaded for free, tried and deleted from both my phone and my iTune 'Apps' Panel. What bothers me is when I do get a new iOS device, iPad and/or iPhone 5, and I don't want to just copy the back-up of my current iOS device to the new one, then to get the apps I want I will have to scroll through countless useless 'trash' applications in my purchase history to 'cloud download' the ones I want.
    Just sync the apps you want from your computer. You don't need to redownload them directly on the iPhone Purchased list.
    Will Apple be employing such a feature, a 'permanently delete/un-purchase' feature?
    Dunno.
    Send suggestions here -> http://www.apple.com/feedback/

  • HT201359 i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

    i have a problems while purchasing or download a free item in apps store or itunes, it said that you have a problems with previous purchase, it also said that my payment method was decline.,..

    Hi shldr2thewheel,
         it has been a while since we have last spoke, I would like to let you know, I am still working on getting used to the switch from windows to a Mac/Apple system. I do have a new question for you, I did purchase In Design CS5.5 through journeyed.com through Cuyahoga Community College of which I attend as a student, is there a way to purchase an online book through iTunes to learn that as well? Also, you know me, the struggling student, I would also, when and if the book can be purchased through the iTunes, would need to know if you do know of a much easier book for struggling students like myself and at a reasonable price as well for the In Design CS5.5 program. Our campus bookstore had closed early, and, so did the colleges library and our local library here where I do live, so, I cannot go to either place to purchase a book or to take out a book, plus cash funds are low at this moment as well but, I do have money left on the iTunes account to use, if it can be used. So, can it be used, the iTunes money, towards finding a low priced online book? I am in great need of assistance as I have a project due for my one course for this Tuesday, September 4, 2012.
    Sincerely in need of help once again,
    Kim

  • I am still having problems with my music videos freezing (all purchased from iTunes) since the update.  Have restarted, rebooted etc. and it is worse than before.  Help!  Spent a lot of money on these and they won't play properly.

    I am still having problems with my music videos freezing (all purchased on iTunes) since the update.  The first day of the update, no problems...played 6 hours of music videos and no freezing.  Today...every single video froze!!! So frustrating!  I rebooted, restarted, powered down and no help.   I would appreciate any suggestions.  Thanks.

    I don't know how to do this without using a mouse point.
    This may help, http://www.computerhope.com/issues/ch000542.htm
    As for question #2, you call tell how iTunes is sorting songs by the up or down arrow next to a header name.
    Even the original order that the songs were entered or date added or last played can be sorted.
    Much easier with a mouse or touch pad.

  • Itunes states that my computer is not authorized to download an audio book I purchased from itunes.  No problem with purchased songs however.

    Itunes states that my computer is not authorized to download an audio book I purchased from itunes.  No problem with purchased songs however.

    Hello susanserio
    Try Deauthorize your account and then Authorize the account to see if any changes occur. Also there may a resolution in the second article that can be helpful as well.
    iTunes Store: About authorization and deauthorization
    http://support.apple.com/kb/HT1420
    iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
    http://support.apple.com/kb/ts1389
    Thanks for using Apple Support Communities.
    Regards,
    -Norm G.

  • Yoga Tablet 10" - update to Android 4.4 and further problems with Google Music

    Hi everyone.
    I've just upadated my Yoga Tablet 10" to Android 4.4. Whole process went smoothly but afterwards I'm experiencing some problems with Google Music. Playback is "skippy" or "choppy", even if whole song is downloaded. Every 15-25 seconds there small pause, which is quite annoying.
    Local music files (uploaded through usb) seem to work just fine.
    I've even tried resetting whole device to factory settings but without any success.
    I also have an impression that youtube playback is not so smooth as it used to be in Android 4.2...
    Has anyone experienced something similar? Any hints or sollutions?
    Lenovo Yoga 10 (B8000-F), Android 4.4.2

    acepuresd wrote:
    Hi,
    I tried updating my B8000-F to android 4.4.2 and it won't take.
    Any help, anyone?
    Thanks,
    Ace
    http://forums.lenovo.com/t5/Idea-Android-based-Tablets/KitKat-roll-out-for-Yoga-Tablets-starting-Jun...
    "For those wondering where the KK OTAs went, I had them pulled while we work through issues."

  • Having problems with my music player on my iPad with the new io7

    Downloaded the new io7 on my iPad mini. Now I have problems with the music player not letting me download songs onto my iPad, then closing out the app. Then on iTunes it shows up in the downloads tab and comes up as an error and still won't download. At this point I'd rather have the old io6. Any info would be helpful. Thanks

    Did you install the latest driver set for the device?  there is a new release on motu.com for mavericks.
    rachel

  • Why wont my purchased music download from macbook to ipad?

    why wont my purchased music download from macbook to ipad? What checks should I make?

    Make sure that you are signed into the correct ID in Setting>iTunes and App Stores>Apple ID. If you use iTunes Match, you have to disable it on the iPad before you can sync your music.
    iTunes 11 for Mac: Set up syncing for iPod, iPhone, or iPad
    iOS: Syncing with iTunes - Support - Apple

  • I own an iPhone 4s come across a problem with syncing music to my phone.

    I own an iPhone 4s and I have recently come across a problem with syncing music to my phone. Whenever I try to sync it, nine or ten songs get synced then the sync cancels. It only syncs the first song on each album but not for all of them, some of the albums don't sync at all. I have been dealing with this problem for a while. I have updated iTunes to the newest update and iOS 7 to the newest update.

    Well, the fact is, you have a carrier locked iPhone...locked to Verizon, to be specific. The only way that phone will work is if it is first activated on Verizon's network. Once you do that, you can then request that Verizon unlock the sim slot. However, once Verizon unlocks the sim slot, I doubt you'll be able to get the phone to work with any GSM carrier in the US. The unlocking of the sim slot is done for International travel outside of the US.
    If you want to use Straight Talk, your best bet is to sell this phone & use the proceeds to purchase an officially unlocked iPhone 4S directly from Apple.
    Good luck.

  • I am having problems with my music collection, after burning all of my music to the computer I organized it into folders and placed it in the iTunes Folder. Starting on a new computer now. I can get my music from old computer?

    I am having problems with my music collection, after burning all of my music to the computer I organized it into folders and placed it in the iTunes Folder. As of now i realize this was a mistake. Starting on a new computer now. I cant get my music to transfer from the itunes folder on the old computer? I keep getting error "Can't Read from the source file or disk." Whenever I got to folder properties its always checked read only. But when i play the song it works just fine. Im sure this is just because I added music into itunes folder but is there anyway to fix it?

    WMA files are 'window media audio' files, which is a Microsoft format. If you want to add them to your iTunes library on your Mac then you will need to convert them into a compatible format first. If you still have your windows machine then iTunes for Windows can convert them from WMA to MP3 format : https://discussions.apple.com/message/24158701#24158701
    Or try a search for, for example, 'convert wma to mp3' to find programs to convert them.

  • Problem with pdf display downloaded from application server

    Hi all,
    I have a problem with displaying pdf downloaded from application server (saved in BINARY MODE).
    I am getting the pdf output of adobe form in FPFORMOUTPUT-PDF as rawstring back to my program and then converting that rawstring into binary form using the function module SCMS_BINARY_TO_STRING.
    Now, when I export the data to presentation server directly using cl_gui_frontend_services=>gui_download, the pdf is downloaded properly.
    However, when I save the data to application server file by looping at the internal table obtained from SCMS_XSTRING_TO_BINARY and using TRANSFER, and subsequently downloading the file in "unconverted format" from AL11 to my desktop, I am getting a "blank" pdf file (with the same number of pages as the one downloaded using gui_download).
    I have tried different encodings during download but in those cases i get corrupted pdf message. only the default option of INTIAL value seems to work.
    I am forced to believe that there is a problem in my code which saves the data to app server but I cant find any solution that is logical. Any solution to this would be greatly appreciated.
    Regards,
    Sasi
    Edited by: Sasi Upadrasta on Sep 29, 2010 7:55 PM

    used a program to read the file from appl server and then downloading it to desktop.

  • I have an IPOD Classic with purchased music and i want to sync it with my itunes account but I keep getting the message your device is synced with another PC. How do I resolve this issue?

    I have an IPOD Classic with purchased music and I want to sync it with a different PC but I get the message your device is synced with another PC.  How do I resolve this issue? I don't have the previous PC.

    I want to sync it with a different PC
    On that PC, launch iTunes. From the menu bar top of your screen click Store / Authorize This Computer.

  • Problem with trasferring music from itunes to Iphone 3Gs.

    Hi
    I have a problem with trasferring music from Itunes to Iphone and that is,
    as soon as I finish transferring music to my Iphone, Itunes suddenly stops at the stage of where it says (at the top-centre of the screen), 'Sync Min's Iphone'.
    Due to this reason, I've restored my Iphone a couple of times and reinstalled itunes but same problem occurs whenever I try to transfer music.
    It appears music are successfully transfered since I could play the music on my Iphone but I wanna fix the problem since it's pretty annoying.
    is there anything I can do about it?
    Thanks
    Message was edited by: Minsik Park

    Make sure you have the latest version of iTunes (8.2.1?). If so, I'd reinstall iTunes, if the phone is otherwise working fine.
    Phil

Maybe you are looking for

  • Connecting hp 8508a vector voltmeter with agilent 82357a usb/gpib converter

    Hello For my experiment, I need to connect to a HP 8508A vector voltmeter by using an agilent 82357A usb/gpib converter. I have a serious problem about communicating with my device using NI-VISA. I tried to do the steps indicated at following links w

  • How can i make the results of dos command print to text area in a gui????

    I need to get the results from a command line application to print in a text area located in a gui... i have the following code written, which should run the command... if run from a dos window, the command prints the list of what's in a jar file to

  • I have an eMac that shipped with 10.4 and want to set it up so that it will run in Classic mode?

    I have an eMac that shipped with 10.4 and want to set it up so that it will run in Classic mode? However, when I launch System Restore it asks me to load the disc marked with teh sinfgle dot but then doesn't seem to run it?

  • Centering a form

    I'm new to java programming. My program is up and running, however when I load it, the form loads in the top left corner. I'm using a form with the contents in a FlowLayout. Any advice on how to get the form to load in the center of the screen. Thank

  • Backgroung Callable Object

    I am trying to create a Background CO that calls an EJB. I have the client libraries/classes for the EJB but at runtime I get the following error:  java.lang.ClassCastException: com.sap.engine.interfaces.cross.ObjectReferenceImpl incompatible with <m