Problem with Quicktime Pro in and out Markings

Hi,
I really need som help. I bought QT pro quite recently to be able to cut a movie. The problem is I can't get the markings (in and out). I have tried on two different computers and I have read the instructions. I have unmarked the box where it says "hide markings" and I have tried to press "i" and "o" when the movie is played but it doesn't help. When I first opened the program at computer no 2 there were markings (so at least I know how they look now) but they dissepeared when i opened an other file and now they are completely gone again. What is wrong? Could someone please help me? I need to make a film for my friend weddingday!!!
/Charlotte

Very strange, is this just with certain files i.e. the wedding material or all files?

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