Problem with refund ( chat doesn't work )

Hi,
I tried to requst a refund. I followed to instruction https://support.skype.com/en/faq/FA297/how-do-i-request-a-refund . But on step 3 I didn't find option "Email support", only "Text chat support" or link to this forum. And chat does't work, I always recive messege "You are not currently in a chat session".

My problem is similar to the posted problem but not quite the same. I managed to have a very productive chat conversation. The person I spoke to sent me the "Skype refund form." I filled out the form. The response on Tuesday was:
Cancellation and refund form
Sorry, we’re having some problems at the moment. Please try again later. In the meantime, you can post to the Skype Community or read our FAQs.
The person I was having the chat with said he would report the problem right away on Tuesday. This is Wednesday and the problem is not fixed yet.
I am working with a Mac running OS X 10.7.5693. I use Chrome Version 35.0.1916.153 and Skype Version 6.15 (334).
Please work on this problem; let me know if there is anything I need to do. Let me know when the problem is fixed.
Thank you, Elephant1600

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