Problem with registering/activation
Hi!
I ordered Photoshop Elements as the retail version with a box and disc (like putting those things on my shelf ) and installed it a couple of hours ago. As asked too, I created an Adobe ID (using right now) and registered Photoshop Elements in my account by enetering the product id.
The ID from the box was recognized and I was thanked for purchasing PE 12 and that it would take about 30 minutes to update my account.
Now about 3 to 4 hours later under my account it still says that have no products registered and and when I try to run PE and log in with my Adobe ID it still tells me, that my product ID couldn't be verified.
A few hours don't matter, but I really would like to get some work done with PE over the weekend, so I'd be happy if someone could have a look into this.
Thanks!
Hmm, almost a day passed and I still can't use PE on my computer. Here is an image from my account where I tried again to register the product by entering the serial number. As you can see it is recognized and it says, that updating my account for it should take about 30 minutes. Again, that is what it said about 20 hours ago already.
Of course entering it in PE directly also doesn't help and after almost a full day I still can't use a product I paid for. I tells me to contact the support, but when I click on the support button I am not redireted to a website where I can open a ticket or contact someone who immediately looks into this (what I would expect) but I only get to a knowledge base. After looking around a little more, I found a support chat, but this is not available over the weekend. Seriously, from a company like Adobe I expect a 24h support at least for activation issues so that people can use the products they paid a lot of money for. If this crazy DRM doesn't work properly, it shouldn't backfire on the honest customers who paid for the product.
Anyway, so far this is the worst experince I ever had with a software I purchased, but I still would like PE a try, so I would be happy if someone could make sure that I can use it before the weekend is over. If I can't I probably will send it back tomorrow and ask for a refund. Oh, and it was a brand new and sealed box I got from Amazon directly, so no pirated version for sure.
Similar Messages
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Many problems with software activation with software purchased online
All:
In the last few weeks, I have had a lot of problems with software activation.
I purchased 10 copies of Office. 5 would not activate. I took the software back to the local as suggested by customer service, but was denied an exchange.
I purchased 7 copies of Adobe Photoshop elements. 3 activated, the rest did not.
What is going on? Can I get these replaced, refunded, or activated?
Thanks.Greetings captainkeys,
That’s quite the amount of software to purchase! I’m sure you were quite disappointed to find that not all of the software codes seemed to be activated, delaying your use of the software. I’m glad you’ve reached out to us in multiple ways to see what options are available to you, and I apologize if we have been unable to find a resolution for you.
Using the email address you registered with the forum, I was only able to locate eight copies of Microsoft Office, and couldn’t locate any copies of the Adobe Photoshop Elements. That being said, I was able to see that some of the codes did fail to process through the activation process. I would be happy to look into getting these activated for you.
That being said, I am sending you a private message to gather further information from you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
hello
I have problem with regist my visa and I cannot buy from store
the message came in the end of form is says
the phone number must be a 7-digit number
and I have writed but not accepted
iam from saudi arabia
my mobile is 966504850992
pls answer
thanks
dfr aldossaryWow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
Problem with ODS activation -- Urgent
Hi All,
I have a problem with ODS activations, when I trying to activate ODS data automatically/ Manually. It is going to short dump.
Could you anybody pls help me in this issue.
Thanks in Advance
NarendraSorry for delay,
I raised an OSS messsage and waiting from reply.
The ODS fetch the data from 6 sources. all the 5 sources data is correctly updating in the ODS. I have ODS activation problem with only one soure data.
The error is
RSMO
Inserted records 1-; Changed records 1-; Deleted records 1-
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 incorrect with status 4 in rsodsacstreq
No confirmation for request ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 when activating the ODS object ZPMPRCST
Activation of data records from ODS object ZPMPRCST terminated
SM37 Job log
Error Message from Job log (SM37) (Highlights of the Job log)
SIDs determined successfully for request REQU_49Y4VOQEDO6H73KDE354JNDB5 from ODS object ZPMPRCST
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 not correct
Inserted records 1-; Changed records 1-; Deleted records 1-
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 not correct
Inserted records 1-; Changed records 1-; Deleted records 1-
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 not correct
Inserted records 1-; Changed records 1-; Deleted records 1-
No confirmation for request ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 when activating the ODS object ZPMPRCST
SID assignment started at 07:41:12
SID assignment finished at 07:42:22
Activation started at 07:42:22
Activation finished at 08:12:28
Errors occured when carrying out activation
Analyze errors and reactivate if necessary
Activation of data records from ODS object ZPMPRCST terminated
Activation is running: Data target ZPMPRCST, from 1.397.204 to 1.397.204
Data to be activated successfully checked against archiving objects
SIDs determined successfully for request REQU_49Y4VOQEDO6H73KDE354JNDB5 from ODS object ZPMPRCST
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 not correct
Inserted records 1-; Changed records 1-; Deleted records 1-
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 not correct
No confirmation for request ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 when activating the ODS object ZPMPRCST
SID assignment started at 07:41:12
SID assignment finished at 07:42:22
Activation started at 07:42:22
Activation finished at 08:12:28
Errors occured when carrying out activation
Analyze errors and reactivate if necessary
Activation of data records from ODS object ZPMPRCST terminated
Activation is running: Data target ZPMPRCST, from 1.397.204 to 1.397.204
Data to be activated successfully checked against archiving objects
SIDs determined successfully for request REQU_49Y4VOQEDO6H73KDE354JNDB5 from ODS object ZPMPRCST
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 incorrect with status 4 in rsodsacstreq
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000002 not correct
Inserted records 1-; Changed records 1-; Deleted records 1-
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000003 not correct
Request REQU_49Y4VOQEDO6H73KDE354JNDB5, data package 000001 not correct
No confirmation for request ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 when activating the ODS object ZPMPRCST
SID assignment started at 07:41:12
SID assignment finished at 07:42:22
Activation started at 07:42:22
Activation finished at 08:12:28
Errors occured when carrying out activation
Analyze errors and reactivate if necessary
Activation of data records from ODS object ZPMPRCST terminated
Report RSODSACT1 ended with errors
Job cancelled after system exception ERROR_MESSAGE
RSODSACTREQ Table Entries
Table: RSODSACTREQ
Displayed Fields: 10 of 10 Fixed Columns: 3 List Width 1000
InfoCube Request ID Data packet number Boolean Boolean Request ID ODS operation Activ. status
ZPMPRCST REQU_49Y4VOQEDO6H73KDE354JNDB5 000000 X X ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 A 0
ZPMPRCST REQU_49Y4VOQEDO6H73KDE354JNDB5 000001 X ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 A 4
ZPMPRCST REQU_49Y4VOQEDO6H73KDE354JNDB5 000002 X ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 A 4
ZPMPRCST REQU_49Y4VOQEDO6H73KDE354JNDB5 000003 X ODSR_49Y5D1HMEA9OOGJD9VS1XTXY9 A 4 -
Problem with the active version of the transfer rule ABAP program with sour
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I have a problem with the active version of the transfer rule ABAP program with source system EXCEL.
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REAL problems with iMessage activation same with Face Time
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I have a iPhone 4S 16 gb and I am having problem with sim activation please tell me what to do
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Try connecting to a known-good Wi-Fi network if you're unable to activate using a cellular data connection.
Try connecting to iTunes if you're unable to activate using Wi-Fi.
Restore the iPhone.
If you receive an alert message when you attempt to activate your iPhone, try to place the iPhone in recovery mode and perform a restore. If you're still unable to complete the setup assistant due to an activation error, contact Apple for assistance.
copied from iOS: Troubleshooting activation issues -
I have a problem with it activation.
Hello!
I bought iPhone 4S it was purchased in France but i live in Ukraine and want to use it in my country. the phone is neverlocked.
I have a problem with it activation.
Part No. MD242F/A
Serial No. C39GGL26DTD7
The phone has latest firmware 5.0.1
In my laptop installet latest iTunes 10.5.1.42
The phone can accept my ukrainian sim-card and I can see my carrier network but activation is not possible. I get an error message about my sim card is not supported and I must insert the card carrier to support it. But I do not know for what carrier card I need, because the phone is neverlocked. And I have no cards of French carriers.
can you advice me with the problem please how to solve it?No one can or will help you
This is
Find My iPhone Activation Lock - Apple Support
It is a very successful anti theft device
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Problem with BI activation in Solution Manager
Hello SAP experts.
I have problem with BI Content Activation in Solution Manager solman_workcenter - test management - settings - Bi reporting
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20100819 135323[ERROR ]: Current Status: ERROR
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I need to extract Open Items in BW. I use the extractor 0FC_OP_01 which extract the content of table DFKKOPBW in OLTP. Open Items are written in table DFKKOPBW by the mass activity FPBW.
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I wanted to create a view of Incidents which are linked to a Problem (any problem).
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(image removed due to limitations)
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Hi,
I am working at a school and over the last few weeks we have rebuilt our network from a 2003/xp to 2008R2/Win7 network so have had to remake a lot of software packages. We have created and deployed CS4 with success across the network but seem to have an activation problem with a specific user type.
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EPrint problems with registering and trying to sign in
I have a HP Photosmart 6510 printer. I have installed the disk that came with it onto my desktop and also my laptop. I also installed the apps that were recommended on my iPad3 and iPhone4S. I believe that I have done everything correctly and I registered my printer with HP and open an account with ePrint. Here lies the problem, when I try to sign into ePrint it will not do anything. I have tried clicking on the sign in button on all 4 units and nothing. So now I go to the internet and try using the HP web site to get to ePrint which I can. I try to sign in there and I get an error message telling me that my password is incorrect. It tells me to enter my correct password or if I have forgotten my password to click here and it will send password to email that was used to open account. So I try to have password sent. When I enter my email address and hit submit it tells me to use the email address that was used to set up account. I have checked over and over again and the email address is correct. I can sign into my HP account without a problem, I can't get into ePrint. So I figure I will try as if I did not have an account in ePrint. I enter my name, email address and password and it tells me that the email address is not available as it is in use, no kidding, it is mine, but it will not permit me to sign in. It seems like there is a problem with the software for this program. Any ideas. I really like the print jobs that come off this printer. I have no problem printing within my home, but when I go out, that is where the problems start. I was able to send a picture to printer and I received an email telling me to go to ePrint to check on the status, well here we go again, I can't get sign into ePrint. I can't even find on HP website where I can go to get help. Please help
Hello rrs110,
It may be that you have a SnapFish.com account. Alot of long time customers of HP have SnapFish.com accounts and do not realize it. One of the printer software releases signed customers up automatically, and most people did not know, or forgot, because they never used it. Try going to SnapFish.com and using the forgot password link at the log in screen there. Once you have the password reset, go to ePrintCenter.com and use the SnapFish.com log in information to log in. If that does not help you may need to contact SnapFish.com directly to have them delete the account, or use a different email to register with.
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