Problem with RoboHelp 7 and Batch Generate "Printed Documentation"

Hello people! I have a problem with Batch Generate of Word documenttion in RoboHelp 7, when launch the Batch Generate with "Printed Documention" option selected send me a error message like this "Adobe Acrobat or Adobe Elments version 7 or Higher is not installed on your system".
RoboHelp generate de .chm file without problems.
I have the last version of Adobe Acrobat Reader Installed in my computer, my RoboHelp's project is not very complicated, the only to remarks is in spanish lenguage and the computer is in spanish too, but anothers projects in english US generate documentation without problems, I dont know if this had anything to do..
I have windows XP SP 3,so I test in another computer to generate documentation and I have the same problem. What´s happend ??
Thank you for all.

I too am having this issue with the TOC. Firefox simply
doesn't handle it correctly and I have no idea how to fix
it.

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Your assumption about Save and Close over-saving existing files actually seems to be correct, I don’t know why it failed.
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RoboHelp 10: Problems generating Printed Documentation

Environment
Windows 7 Enterprise, Service Pack 1, 64-bit operating system
Office Professional Plus 2010 Versions 14.0.7106.5001 (64-bit)
RoboHelp 10: 10.0.0.287
Visual Studio 2010 Professional. I open RoboHelp from within Source Control (have been doing it for two years).
Problem
Sometime after moving to RoboHelp 10, and even after successfully generating Printed Documentation output, I encountered a major problem generating Printed Documentation from RoboHelp: “Internal error encountered. Failed to generated Printed Documentation”. The error occurred when I tried to generate Printed Doc using my default TOC, which looks something like this:
Topic A
Topic B
Book 1
Book 2
Book 3
Topic C
Topic D
Based on an old Peter Grainge reply to someone about a similar problem, I removed all but the first topic from the Chapter Layout pane and generated the Help. Everything was fine until I got to the topics after Book 3. At that point everything started to fail again. When I removed Topics C, D, etc. from the Chapter Layout pane, the output was built successfully.
I tried moving Topics C, D, etc. to the top of the Chapter Layout pane, and got the same error. I tried creating a new folder and put Topics C, D, etc. into that folder. Failure after failure.
As an experiment, I removed all the Topics C, D, etc from the Chapter Layout pane, but then added them to the Print Document Section Layout pane (not where I want them). The Printed Documentation built successfully.
During attempts to build with Topics C, D, etc. in the Chapter Layout pane, I kept getting a Word error: Word is trying to recover your information. After that there was always a failure.
Selecting PDF as the output did not work when the Topic C, D, etc. files were at the bottom of the Chapter Layout pane.
I create a new TOC and a new Printed Documentation SSL. Failed to generate.
As a matter of reference, I've been generating Printed Documentation from the same TOC for more than a year and so cannot figure out what has changed in RoboHelp or Word to cause this grief .
Has anyone experienced anything like this?
Carol

Dear Peter,
Thanks for following up. Last Friday I finished extensive testing on my own and working with RoboHelp Support. Here's what I sent to Support this morning.
If after reading this screed, you think it worthwhile for me to get a copy from Source Control for you to look at, I will do so. Thanks for offering to look at it.
Environment
Windows 7 Enterprise Service Pack 1, 8.00 GB RAM, 64-bit OS
Microsoft Office Professional Plus 2010 Version 14.0.7106.5003 64-bit--Note: We repaired my current version of Word, in case that was the problem, but did not reinstall Office--we do not think that the Word version is the problem because we generated successfully with other TOCs and when generating individual documents.
RoboHelp 10.0.1.292. Upgraded from RoboHelp 9 in May 2013. Replaced hard drive in September 2013 and reinstalled RoboHelp.
Visual Studio 2010 Professional 10.0.40219.1 SP1Rel (I open the project from Source Control and check files out to a folder on my desktop.)
Issue
Printed Documentation failed multiple times with the default Table of Contents, which contains all the topics in the project. TOC specs are as follows:
Properties: .docx, desktop location, no conditions, embedded images, “Generate a single document”, “Retain hyperlinks”.
330 files, 12 top-level books, 15 second-level books, 7 third-level books, 6 fourth-level books, and 8 fifth-level books
Results
Generation to Printed Documentation does NOT fail for other, module-specific TOCs, nor to WebHelp Pro SSLs for the same sets of topics. In addition, and perhaps more important, generation to Printed Documentation does NOT fail with “Generate Individual Documents” selected, or when there are approximately fewer than 259 files in the TOC.
Did not fail consistently based on any particular topic.
Did not fail consistently based on location of any particular topic in the TOC.
Failed when I created new TOCs based on ‘working’ TOCs. For example, copied a module-specific TOC and then added topics to it from the default (superset) TOC. I did this in case the original default TOC was corrupted.
Failed when I create a new TOC with the same folder/file structure from scratch.
Failed when I created a new TOC with a flat file structure from scratch.
Failed when I retrieved an older TOC from the last release of the product.
Failed when I created new SSLs each time. I did this in case the SSLs had got corrupted.
Failed when I did not open the project from Source Control (removed project from Source Control and worked locally).
Began to see failure when there were more than about 258-263 files in the TOC. For example, successfully generated Printed Documentation with 262 files in the TOC. Added one topic and the generation failed. Removed that topic and added several others, one at a time. Consistently failed. To test this, I created a TOC with all the files in a flat structure, generated a report for the TOC, printed it, and counted the number of files. I then began deleting files and regenerating the Printed Document to try to identify the number of files in the TOC when the generation failed. Successfully generated up to about 258 files and then it began failing. (Occasional successes at 260 and 261, but that may be because I didn’t always consistently remove the Glossary and Index from the Chapter Layout pane.)
Other Comments
(I know that we should generally post non-RH issues to other forums, but in this case I wanted to include all potentially related issues in this posting.)
The first time you generate any type of output, the “Critical error of Source Control Provider. Please restart IDE.” Message appears. This message appears behind RoboHelp. As a result, if the RoboHelp window is maximized, you think that RoboHelp is hung. Forcing a close of RoboHelp leaves the partially generated Word document in an unstable state. When you re-open RoboHelp and try to generate the output again, RoboHelp says that the output is in use. Unfortunately, there is no way to ‘free’ the Word document and you have to restart the computer. In addition, when the dialog box is hidden, even using Alt+Tab to find the dialog box is complicated because you can’t grab it and click OK until RoboHelp completes its processing. The workaround is to reduce the size of the application window so that you can see the dialog box and try to quickly grab it and click OK. That said, as soon as processing is complete you can grab the dialog box and click OK; at that point RoboHelp displays its own error message about the success or failure of the output generation. It is not clear whether the RoboHelp API or Source Control puts up this error message, but it’s definitely a problem until you happen upon the workaround.
RoboHelp does not check SSLs even when I right-click the SSL in the Single Source Layouts pane, click Check In, select the XML and SSL files, and leave “Keep checked out” deselected. The red check mark remains next to the SSL name. In addition, even when I Check In All files before closing the project, the next time I open the project RoboHelp displays a series of Check In dialog boxes requiring me to check them in again.
When RoboHelp hangs during a Printed Documentation failure and the Version Control setting is to check in all files when closing a project (which I’ve now deselected to avoid this problem), Ctrl+Alt+Del indicates that you cannot shut down the program because RoboHelp is waiting for a response. Yes, RoboHelp was waiting for me to check in some files (because of the Version Control setting), but hid the Check In Source Files dialog box behind the application. This usually left a Word document in limbo, forcing me to restart the computer.
At one point RoboHelp stopped saving changes to an SSL after I made changes and clicked Save and Generate. Each time I reopened the SSL, I had to select .docx, etc. all over again.
Carol

Problem with exporting and printing from pages to PDF

I have a problem with my Pages
My font will not be embeded in my pdf files.
I have saved as a ps file and in to the destiller and my fonts are missing.
I need to send my file to the print shop but they will not accept my file and i now understand why.
fonts are missing...
Is there a workaround.
I have no problem in Indesign or quark but pages.....
I need help
thanks a zillion

The font is coming from a notation software Sibelius 4 and is namned opus
Hmmm ... Sibelius is a music notation software and notations are marked up in MusicXML. Presumably the font file is an SFNT with TrueType splines, but it is probably not installed in OS X system folders - rather in an internal Sibelius application font folder. So presumably you do not see the font in FontBook and OS X font auditing does not apply to the font.
Sibelius exports EPS files, right? If memory serves, an EPS is still legal even if the font resource is not embedded. And in any case, we know from the behaviour that the font resource is not embedded for some reason. So how do you get Sibelius to put the font resource inside the graphic ... normally there is a button in the EPS export procedure that gives you the option to Embed All Fonts.
You do not seem to get this button, though. Or why else would you not have checked it already and the problem would have gone away already.
The next point in troubleshooting this is that you are not following the path that would let OS X detect that an external font resource is not embedded.
I go from pages-print-printer- acrobat Pro 8-save as Pdf-x
What you are doing here is telling Pages to tell OS X to generate a PostScript program within which is nested your Encapsulated PostScript program with the call to an unresolved external font resource.
So why does Acrobat Pro not detect the unresolved external font resource? Hmm ... did you try the Preflight option in Acrobat 8 Pro? It should provide information on unresolved embeddings.
I have also tried pages-print-printer- acrobat Pro 8 and save pdf as postscript and put the postscript file in destiller 8 pro with defalt setting high quality print
The whole problem with EPS and PS is that this sort of situation is possible in the first place (plus, what is worse, the PS program can include custom additions to the graphics model that then fail in the PS interpreter whence Apple GX normalizing, Adobe Distiller normalizing, and Apple Quartz normalizing). You want to get as far away from EPS and PS as possible, believe me.
So, you have not done what I posted that you should do in the first place. If I were you, I would first get rid of the problem that the EPS is making a call to an external font and then get rid of the problem that the PostScript is preserving the external call.
To get rid of the problem that the EPS is preserving an external call, simply open the EPS in Apple Preview which includes a NORMALIZER for EPS/PS, and then save out the graphic as PDF. Alternatively, if you don't trust Quartz for some reason, set up a hotfolder for Distiller, make sure the option to embed all fonts is enabled, and convert the EPS to PDF.
Now replace your EPS in Pages with PDF in Pages, and don't save PostScript to disk but save PDF to disk through the proper procedure which is File > Print > PDF > Save as PDF/X [for your custom configuration of the PDF/X-3 filter considering that no sane person in North Europe prints lowend US SWOP, we use ISO].
If you begin by telling OS X that you want PDF within which fonts are supposed to be embedded ALWAYS, then you have started the right way. Otherwise, you have not told the operating system what you want to do, and this then leads you into places where you are unlikely to have the expertise to troubleshoot problems.
So, forget placing EPS in the first place, place PDF. And forget saving PostScript to disk, save PDF to disk. If that does not sort your problem, here is the dirty solution for professional prepress.
Adobe Photoshop has an EPS rasterizer that has wide tolerances for poor PostScript programming (so does Adobe Illustrator 6 and higher by the way).
Therefore, if an EPS is posing problems, one workaround is to rasterize the EPS at high resolution in Photoshop and place that high resolution PDF in your layout.
Take care that you rasterize as 1 bit at the required resolution of the print provider, probably 2450 dpi. When you save the 1 bit as PDF, Photoshop automatically compresses to a very, very small file (don't be surprised if 15Mb compresses to something like 0.5Mb).
Rasterizing in Photoshop should not be necessary if you simply start by telling the operating system what it is you are trying to do. Then the operating system should be able to take the right decisions for you, and tell if you if finds problems it cannot resolve without turning to you.
Good luck,
Henrik
would-be technical writer

Problems with VSS and RoboHelp on second machine

Hi all,
We chose to use Visual Source Safe as our source control tool
to use with RoboHelp. To build the VSS database containing the help
project on the server, we successfully used the version of our help
project on my machine. I have had no problems using it for the last
several weeks. Everything works great. Files are retrieved, checked
out, and checked back in with no issues.
The problem is we have been unable to successfully set anyone
else on the team up with the VSS-RoboHelp source control. Since
we're not building the database from scratch, the way we did with
mine, we're trying to "get" the version from VSS on the server and
place it on her machine. I'm guessing this is the way to do it, but
we don't know how. When we try to get the version in source
control, only the top level of .htm topics are retrieved, not
anything that is nested in child folders. Then, when we attempt to
open the help project on her machine, we get all sorts of errors
ranging from "corrupt .cpd" files to "invalid characters" to "the
local version is different from the version in source control"
(DUH!). We tell it to get files from RoboHelp when we try to open
the help project on her C drive, but it doesn't download them
correctly, and invariably RoboHelp crashes.
Has anyone successfully used VSS with RoboHelp, and if so,
how do you get a new computer set up with an existing RoboHelp
project that is already in VSS? I need exact steps, if possible,
since it's not intuitive (or since we're just clueless).
I really appreciate any help anyone can offer!
Thanks!
Lisa

Hi Kathy,
Thank you for your response. I'm not sure we're on the same
page, but it just may be because I'm so new to this. The problem
isn't with checking in or checking out files -- It sounds like you
might be at step 5 and we're still at step 1. The problem is with
getting the entire help project down from source control to her
machine the very first time. For example... Imagine a new RoboHelp
author who has just started with the company and has just gotten
RoboHelp and VSS installed on her machine. We now need to get the
project down from VSS to her machine. We can't check out or get
anything yet because the project hasn't even come down to her
machine yet. RoboHelp on her machine doesn't even know about this
help project out there. We open RoboHelp, and there's nothing on
her C drive to browse to because the project isn't even there yet.
I believe our infrastructure guy (who has been trying to get her
set up with this, but is as much in the dark as I am) was trying to
somehow "get" the files from VSS to her C drive from within VSS,
but obviously that didn't work because it only grabbed the
top-level files. I don't know if any of this makes sense. I thought
there'd be a way, in RoboHelp, to tell it that we have something
out in source control, and "please go get it." It doesn't seem to
work that way.
If you and I *are* on the same page and I just don't
understand, I apologize, in which case do you mean she's supposed
to check out files or get files from within VSS? Apparently that's
what the infrastructure guy did, and it didn't work. She needs to
be able to work on these help files just like I do, so she needs to
be able to get, check out, and check in. Or do you mean we need to
check out or get files from within RoboHelp?
Color me confused... :P
Thanks,
Lisa

Unable to Generate Printed Documentation in PDF Format

This past week I started having a consistent error when attempting to generate a Printed Documentation layout. This error reads "Internal error encountered, Failed to generate Printed Documentation." Prior Printed Documentation builds on this same project completed fine. Nothing was done to the Help project between the times when this worked and when it no longer was able to create Printed Documentation.
I receive this error even if I generate an entirely new "blank project" build, and then attempt to create a Printed Documentation build from this new blank project. Researching this error, I see this has been a reoccuring problem with this product for some time. The few threads that list the problem as having been "fixed" provide resolution steps that have not worked in my case. Right now I am waiting for our IT Helpdesk people to re-install the Suite. Hopefully this will resolve this problem.
Additional information on this problem - PDF Printed Documentation is failing - the HTML build works fine. If I select just a .DOC Printed Documentation output, this also works correctly. The resulting Word document looks good, although hyperlinks do not work within this Word document. I have reloaded Office 2003 as a troubleshooting effort, but this has nbot resulted in any change in symptoms.
The entire error text is enclosed below, although several other people have also done this in past entries. The few lines that read "Warning, and then report a style issue is NOT the problem here. As stated earlier, when I do this same Printed Documentation build on an entirely new "blank project" it does not work, and the Output text in that case does not contain any such "Warnings" about Styles.
Error text below:
Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204
Building C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 2 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.8313, OS 5.1.2600, RAM 2048 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'RF-7800V-HH About this Help'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'RF-7800V-HH Help and Support'...
Processing 'RF-7800V-HH Welcome'...
Building 'RF-7800V-HH RSP Help'...
Processing 'RF-7800V-HH Station Information'...
Building 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Anc. Connector Mode'...
Processing 'RF-7800V-HH No-Sync Beeps'...
Processing 'RF-7800V-HH Power Management'...
Processing 'RF-7800V-HH Retransmit'...
Processing 'RF-7800V-HH USB Mode'...
Processing 'RF-7800V-HH Broadcast Gateway'...
Processing 'RF-7800V-HH IP Routing'...
Processing 'RF-7800V-HH Voice Settings'...
Processing 'RF-7800V-HH Time and Date Settings'...
Processing 'RF-7800V-HH Position Reporting'...
Processing 'RF-7800V-HH User Interfaces'...
Processing 'RF-7800V-HH Net Switches'...
Processing 'RF-7800V-HH Ethernet Interface'...
Building 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Radio Passwords'...
Processing 'RF-7800V-HH GPS'...
Processing 'RF-7800V-HH Locksets'...
Building 'RF-7800V-HH Network Types'...
Processing 'RF-7800V-HH Network Types'...
Building 'RF-7800V-HH Fixed Frequency LOS'...
Processing 'General Information - Fixed Frequency LOS'...
Processing 'RF-7800V-HH FF Network Information'...
Processing 'RF-7800V-HH FF Preset'...
Processing 'RF-7800V-HH FF General'...
Processing 'RF-7800V-HH FF Comsec'...
Processing 'RF-7800V-HH FF Data-Voice'...
Processing 'RF-7800V-HH FF Squelch'...
Processing 'RF-7800V-HH FF Advanced'...
Warning: style (p.Heading7) is not defined and will be mapped to 'Normal'.
Building 'RF-7800V-HH Quicklook'...
Processing 'General Information - Quicklook'...
Processing 'Hopset Creation - Quicklook'...
Processing 'RF-7800V-HH QL Network Information'...
Processing 'RF-7800V-HH QL Preset'...
Processing 'RF-7800V-HH QL General'...
Processing 'RF-7800V-HH QL Comsec'...
Processing 'RF-7800V-HH QL Data-Voice'...
Processing 'RF-7800V-HH QL Advanced'...
Building 'RF-7800V-HH Sample Plans'...
Processing 'General Information - Sample Plans'...
Processing 'Simple Fixed and Quicklook Nets'...
Processing 'Single Fixed and Quicklook Nets'...
Processing 'RF-7800V-HH Manage Keys'...
Processing 'RF-7800V-HH Program Radio'...
Building 'RF-7800V-HH Tech Support'...
Processing 'RF-7800V-HH Technical Support'...
Processing 'RF-7800V-HH Radio Firmware Compatibility'...
Building 'FAQs'...
Processing 'RF-7800V-HH FAQ Index'...
Processing 'FAQ 01'...
Warning: style (span.strong) is not defined and will be removed.
Warning: style (p.para) is not defined and will be mapped to 'Normal'.
Processing 'FAQ 02'...
Processing 'FAQ 03'...
Processing 'FAQ 04'...
Processing 'FAQ 05'...
Processing 'RF-7800V-HH Glossary'...
Warning: style (p.FM_CellRowHead) is not defined and will be mapped to 'Normal'.
Warning: style (span.Glossary) is not defined and will be removed.
Warning: style (p.FM_CellBodyLeft) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_GLOSSARY) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_Para) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...
I am pretty sure nobody will have any fix suggestions that work to solve this problem, but I am making this entry for historical purposes. I will add an entry stating whether the Suite reload resolves this issue.
Thanks,
Tim C @ Harris

If I select ONLY the Word DOC Output format in the Printed Documentation
setup, the output is created without an error (output text below). Links do work within
this Word document (a symptom change since installing patch 8.0.2).
When I use this Word document to create a PDF (using the Adobe PDF
printer driver) a PDF is successfully created, however no bookmarks are
created in the bookmarks panel and none of the links in this PDF work
(although they are created looking like they will work, i.e., blue
underlined text).
Regards,
Tim
------------- Output Text --------------------------
Starting to build Printed Documentation...
Printed Documentation processor 8.0.1.204
Building C:\Documents and Settings\tcleary\My Documents\My RoboHelp Projects\Adobe RoboHelp 8\10515-0366-5004_7800v-hh rsp\!SSL!\Printed_Documentation.doc ...
Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 3 seconds.
Preparing environment...
Printed Document Generator Environment: Word 11.0.8313, OS 5.1.2600, RAM 2048 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'RF-7800V-HH About this Help'...
Building 'Table of Contents'...
Preparing to build chapters...
Building 'RF-7800V-HH Help and Support'...
Processing 'RF-7800V-HH Welcome'...
Building 'RF-7800V-HH RSP Help'...
Processing 'RF-7800V-HH Station Information'...
Building 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Features'...
Processing 'RF-7800V-HH Anc. Connector Mode'...
Processing 'RF-7800V-HH No-Sync Beeps'...
Processing 'RF-7800V-HH Power Management'...
Processing 'RF-7800V-HH Retransmit'...
Processing 'RF-7800V-HH USB Mode'...
Processing 'RF-7800V-HH Broadcast Gateway'...
Processing 'RF-7800V-HH IP Routing'...
Processing 'RF-7800V-HH Voice Settings'...
Processing 'RF-7800V-HH Time and Date Settings'...
Processing 'RF-7800V-HH Position Reporting'...
Processing 'RF-7800V-HH User Interfaces'...
Processing 'RF-7800V-HH Net Switches'...
Processing 'RF-7800V-HH Ethernet Interface'...
Building 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Global Settings'...
Processing 'RF-7800V-HH Radio Passwords'...
Processing 'RF-7800V-HH GPS'...
Processing 'RF-7800V-HH Locksets'...
Building 'RF-7800V-HH Network Types'...
Processing 'RF-7800V-HH Network Types'...
Building 'RF-7800V-HH Fixed Frequency LOS'...
Processing 'General Information - Fixed Frequency LOS'...
Processing 'RF-7800V-HH FF Network Information'...
Processing 'RF-7800V-HH FF Preset'...
Processing 'RF-7800V-HH FF General'...
Processing 'RF-7800V-HH FF Comsec'...
Processing 'RF-7800V-HH FF Data-Voice'...
Processing 'RF-7800V-HH FF Squelch'...
Processing 'RF-7800V-HH FF Advanced'...
Warning: style (p.Heading7) is not defined and will be mapped to 'Normal'.
Building 'RF-7800V-HH Quicklook'...
Processing 'General Information - Quicklook'...
Processing 'Hopset Creation - Quicklook'...
Processing 'RF-7800V-HH QL Network Information'...
Processing 'RF-7800V-HH QL Preset'...
Processing 'RF-7800V-HH QL General'...
Processing 'RF-7800V-HH QL Comsec'...
Processing 'RF-7800V-HH QL Data-Voice'...
Processing 'RF-7800V-HH QL Advanced'...
Building 'RF-7800V-HH Sample Plans'...
Processing 'General Information - Sample Plans'...
Processing 'Simple Fixed and Quicklook Nets'...
Processing 'Single Fixed and Quicklook Nets'...
Processing 'RF-7800V-HH Manage Keys'...
Processing 'RF-7800V-HH Program Radio'...
Building 'RF-7800V-HH Tech Support'...
Processing 'RF-7800V-HH Technical Support'...
Processing 'RF-7800V-HH Radio Firmware Compatibility'...
Building 'FAQs'...
Processing 'RF-7800V-HH FAQ Index'...
Processing 'FAQ 01'...
Warning: style (span.strong) is not defined and will be removed.
Warning: style (p.para) is not defined and will be mapped to 'Normal'.
Processing 'FAQ 02'...
Processing 'FAQ 03'...
Processing 'FAQ 04'...
Processing 'FAQ 05'...
Building 'RF-7800V-HH Glossary'...
Warning: style (p.FM_CellRowHead) is not defined and will be mapped to 'Normal'.
Warning: style (span.Glossary) is not defined and will be removed.
Warning: style (p.FM_CellBodyLeft) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_GLOSSARY) is not defined and will be mapped to 'Normal'.
Warning: style (p.FM_Para) is not defined and will be mapped to 'Normal'.
Completed building chapters...
Building 'Index'...
Updating list paragraphs...
Updating images...
Updating page numbers...
Updating page headers...
Updating Table of Contents...
Updating Index...
Saving 'Printed_Documentation.doc'...
Completed building Printed Documentation...
Preparing output directory...
Cleaning up temporary files...
Finished Printed Documentation generation in 5 minutes 36 seconds.
Building Printed Documentation complete.

Unable to generate printed documentation

I am running RoboHelp 9 HTML using Microsoft Word 2010 on a Windows 7 machine.
Whenever I try to generate printed documentation using a single source layout that is set up for generating either a .docx file or a .doc file the program hangs up after printing the output message "Processing Topics". This occurs with the simple "Test" sample provided by Adobe that contains only one topic as well as with a more complicated project.
I read some posts that said things about anti-virus software that may affect RoboHelp. On my system the security department at my company has control of that, so I am not really sure what anti-virus software I have. When I look in my "All Programs" list under the "Start" menu, I do not see any anti-virus software programs except something called "System Center 2012 Endpoint Protection". I believe this is the anti-virus software that the security department uses, and there is an icon for it in my System Tray. Has anyone ever heard of issues involving that software and RoboHelp?
Meanwhile any other insights any of you may have into this problem would be greatly appreciated.

Are you generating to a local drive or a network drive? If the latter, try the former.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Visual C++ runtime library error when generating printed documentation from RH9

I just upgraded a project from RH 7 to RH 9. I tried generating printed documentation in Word from it, but as soon as the Printed Documentation dialog opened, a Visual C++ Runtime Library error displayed. RoboHelp stopped working and I had to restart.
I tried using one of the sample projects -- same thing happened.
I then created a brand-new project. This time, opening the Printed Documentation dialog worked. I selected "Generate Word Doc" and the .docx extension, since I have Word 2010, and tried to generate printed documentation. However, the following message then displayed: Cannot find Microsoft Word installed on your system.
So I have two questions:
- How can I avoid crashing RoboHelp when generating printed documentation?
- How can I ensure that RoboHelp finds the Word 2010 installation on my system?
Thanks for any help!
OK, just played around a bit more and I was able to help myself on the first question:
- I created a new Printed Documentation Layout in the Single Source Layouts pane, and from there I was able to generate .pdf files, without encountering the Visual C++ runtime error.
- But the "Cannot find Microsoft Word installed on your system." msg still pops up when I try to generate .docx files. (When I generate .doc files, they have no content.)
Message was edited by: mizotto

First the fact that the problem is with old layouts suggest they were using an old template.
The PDF creation relies on a Word document being created in the background. The fact that you cannot generate a good doc or docx makes it odd that you get a PDF. The PDF is OK I take it?
I'm wondering if you have not applied the 901 patch and are running Word 2010 64 bit?
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

Problem with RoboHelp 6 (new purchase)

Hi all,
Well I have just purchased the latest version of RoboHelp 6
and I opened my previous project (from RoboHelp X3) in the new RH.
I managed to have everything working and everything was good for
about a week (including command-line compilation and batch
generates). However now when I open my project RH stalls. Sometimes
it manages to open the project but I can never edit it. I don't
believe this issue to have anything to do with my machine's specs
and I am running RH on the local machine (where I have admin
rights) as opposed to the network. I am a bit confused by this
behaviour. Maybe I need a patch or something but I am unsure as to
where to find one.
Thanks in advance for any advice on this issue,
darkagn

I was having a similar problem this morning with RoboHelp 6.
My project would open, but would immediatly lock up if I tried to
do anything. I removed the KB927891 Microsoft update that I had
just installed, restarted, and everything works fine now. (I got
this idea because it was the only change I had made to my system
and because Microsoft updates have caused problems with RoboHelp in
the past.) The notes on the Microsoft website indicate that this
fix is part one of a two-part solution, so I'm going to wait until
the second part is posted in June and try the update again. It
could be a fluke that this worked, but thought I would pass the
information along.
Audrey

RH creates a frame around tables when generating printed documentation

Hi,
We import FrameMaker documents into RoboHelp 9 and then we generate printed documentation (Word documents).
In the generated Word documents, all tables appear in a frame or an additional table cell.
This did not happen in RH7.
In RH itself it seems OK.
Is there a hidden setting somewhere that controls this behavior?
Thanks,
Rakefet

I found out that when we import the FM document into RH, RH adds the following lines in the html file:
before the table:
<?rh-align_start align="left" ?>
after the table:
<?rh-align_end ?>
When I manually delete these lines, the tables in the generated Word files are OK.
Is there something I can do in FM or in RH so that these lines are not added?
Thanks,
Rakefet

Problem with JFrame and busy/wait Cursor

Hi -- I'm trying to set a JFrame's cursor to be the busy cursor,
for the duration of some operation (usually just a few seconds).
I can get it to work in some situations, but not others.
Timing does seem to be an issue.
There are thousands of posts on the BugParade, but
in general Sun indicates this is not a bug. I just need
a work-around.
I've written a test program below to demonstrate the problem.
I have the problem on Solaris, running with both J2SE 1.3 and 1.4.
I have not tested on Windows yet.
When you run the following code, three JFrames will be opened,
each with the same 5 buttons. The first "F1" listens to its own
buttons, and works fine. The other two (F2 and F3) listen
to each other's buttons.
The "BUSY" button simply sets the cursor on its listener
to the busy cursor. The "DONE" button sets it to the
default cursor. These work fine.
The "SLEEP" button sets the cursor, sleeps for 3 seconds,
and sets it back. This does not work.
The "INVOKE LATER" button does the same thing,
except is uses invokeLater to sleep and set the
cursor back. This also does not work.
The "DELAY" button sleeps for 3 seconds (giving you
time to move the mouse into the other (listerner's)
window, and then it behaves just like the "SLEEP"
button. This works.
Any ideas would be appreciated, thanks.
-J
import java.awt.BorderLayout;
import java.awt.Cursor;
import java.awt.event.ActionEvent;
import java.awt.event.ActionListener;
import javax.swing.JButton;
import javax.swing.JFrame;
import javax.swing.JPanel;
import javax.swing.SwingUtilities;
public class BusyFrameTest implements ActionListener
private static Cursor busy = Cursor.getPredefinedCursor (Cursor.WAIT_CURSOR);
private static Cursor done = Cursor.getDefaultCursor();
JFrame frame;
JButton[] buttons;
public BusyFrameTest (String title)
frame = new JFrame (title);
buttons = new JButton[5];
buttons[0] = new JButton ("BUSY");
buttons[1] = new JButton ("DONE");
buttons[2] = new JButton ("SLEEP");
buttons[3] = new JButton ("INVOKE LATER");
buttons[4] = new JButton ("DELAY");
JPanel buttonPanel = new JPanel();
for (int i = 0; i < buttons.length; i++)
buttonPanel.add (buttons);
frame.getContentPane().add (buttonPanel);
frame.pack();
frame.setVisible (true);
public void addListeners (ActionListener listener)
for (int i = 0; i < buttons.length; i++)
buttons[i].addActionListener (listener);
public void actionPerformed (ActionEvent e)
System.out.print (frame.getTitle() + ": " + e.getActionCommand());
if (e.getActionCommand().equals ("BUSY"))
frame.setCursor (busy);
else if (e.getActionCommand().equals ("DONE"))
frame.setCursor (done);
else if (e.getActionCommand().equals ("SLEEP"))
frame.setCursor (busy);
try { Thread.sleep (3000); } catch (Exception ex) { }
frame.setCursor (done);
System.out.print (" finished");
else if (e.getActionCommand().equals ("INVOKE LATER"))
frame.setCursor (busy);
SwingUtilities.invokeLater (thread);
else if (e.getActionCommand().equals ("DELAY"))
try { Thread.sleep (3000); } catch (Exception ex) { }
frame.setCursor (busy);
try { Thread.sleep (3000); } catch (Exception ex) { }
frame.setCursor (done);
System.out.print (" finished");
System.out.println();
Runnable thread = new Runnable()
public void run()
try { Thread.sleep (3000); } catch (Exception ex) { }
frame.setCursor (done);
System.out.println (" finished");
public static void main (String[] args)
BusyFrameTest f1 = new BusyFrameTest ("F1");
f1.addListeners (f1);
BusyFrameTest f2 = new BusyFrameTest ("F2");
BusyFrameTest f3 = new BusyFrameTest ("F3");
f2.addListeners (f3); // 2 listens to 3
f3.addListeners (f2); // 3 listens to 2

I've had the same problems with cursors and repaints in a swing application, and I was thinking of if I could use invokeLater, but I never got that far with it.
I still believe you would need a thread for the time consuming task, and that invokeLater is something you only need to use in a thread different from the event thread.

Problem with installing and running some applications or drivers

When installing and installing some items, towards the end of the installation I get this message:
/System/Library/Extensions/comcy_driver_USBDevice.kext
*was installed improperly and cannot be used. Please try reinstalling it or contact product's vendor for update*
The end result is that some things do not seem to work properly, such as my HP printer. Would anybody have any ideas on how to fix this problem?

Thank you for your response. Originally, I had a problem with Airport and ended up reinstalling Snow Leopard. Since then, when downloading upgrades etc, such as HP printer drivers, iTunes etc., towards the end of the download when its running the script, I get this message: /System/Library/Extensions/comcy_driver_USBDevice.kext
+was installed improperly and cannot be used. Please try reinstalling it or contact product's vendor for update+
Sometimes, the download hangs and is unable to complete. The main problem I've encountered so far with an application is when I use the printer to scan an image via Preview, it's blank: there's nothing there.

Problem with RoboHelp 7 and Batch Generate "Printed Documentation"

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