Problem with scanning negative to file

HP Scanjet G2710 and PC with Win7 .
When I try to scan negative to file the program returns extended error info :4,[(2,6,8004005),(3,6,0)].
What does it mean?
What can be done in this situation.
Thank yoou in advance
Gennady01111952

Hello Gennady01111952, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at HP Commercial Scanjet Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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