Problem with Search Results do not appear consistantly except for farm administrator

We have Server farm with multiple web applications hosted on 443 port, all of them available over internet for the authenticated company users to use.
When a user searches for a content on the search box on the visited page, some/many users get no results for the first time clicking on the search box, if they refresh the page or search again, it might return the results. Again clicking on next page or
page number button it goes empty. Refreshing the page shows the current page. When Farm Administrator searches, consistantly he gets the results (though the count of results increases/decreases as he changes the page number.
Web application is on Windows Claims and Only (Default Zone) entry in Alternative Access Mapping is
https://subdomain.domain.com, this is same for all applications.
1) Can I get rid of the issue by / Effect of adding local IP Addresses on Intranet Zone?
2) Will Crawl have any effect on using the Public Domain for Crawling?
Kindly Advise.

Hi Vasudev,
Based on your description, my understanding is that there are no search results when the users search for the first time.
I recommend to check the things below:
Use the public URL of the default zone in the content source in Search Service application.
Use fiddler or F12 tool to check the requests when doing search in SharePoint site to see if the query request has been sent successfully.
Check ULS log to see more detailed error message. For SharePoint 2013, by default, ULS log is at C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\15\LOGS.
You do not need to add the local IP address on the intranet zone.
If you use Public domain URL for crawling, then the results returned will show with the URL of public zone even if you do search in the internal zone.
https://technet.microsoft.com/en-us/library/dn535606(v=office.15).aspx#BKMK_CrawlDefaultZone
Thanks,
Victoria
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
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Victoria Xia
TechNet Community Support

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