Problem with Serial Number when I tried to do the UD

Dear Colleagues,
I need your help with the issue below:
I have one material that Serial Number profile was not configured. The GR was done for 3 pcs, these material is to do the UD, but before to completed the process (UD) the material was changed and the Serial Number profile was set.
More 27 pcs were receiced, and for these pcs the Serial Number as created in the Material Document.
The user was not able to do the UD, and I requested him to use the t-code MBST to cancel the Material documents, but is not able to do this process for the Material Document that doesn't have the Serial Number (This is the fisrt Material document regarding that 3 pcs).
Now I have these 3 pcs for to make the UD and I'm not able, because I have an Error inform that I need to have the Serial Number, and I'm not able to cancel the Material document as well.
I want to know if we have some SAP Note, or one procedure that I can use to resolve this problem.
Many Thanks.
Orlando

At least you are entitled to the prize for having the longest topic description on the Support Forum.
Leo

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