Problem with Signature tab drop down in Outlook for Mac 2011

Question

I am setting up Outlook 2011 on my mac and have run across a problem with the signatures that I have been unable to resolve.
I have set up 2 signatures for my two different pop accounts and thought that if I defaulted them to their appropriate account they would automatically be seen in email when I had chosen the corresponding email account. I then discovered that it was not
possible to do this in Outlook 2011 for Mac.
So I selected NONE as the defaults for my two signatures, and thought I would be able to manually add the appropriate signature to each email as I compose or reply.  BUT NO!!!! THE PROBLEM LIES BELOW:
The 2 signatures that I set up are visible in the drop down menu from the signature tab in an email, however they are greyed out and cannot be selected.  I have attempted selecting one of these signatures as the default, and whichever one
I select dutifully appears when I compose a new email, but when I click on the drop down to change the signature, both are still greyed out.
So effectively, I only have the option of one signature or none, despite being able to set up multiple signatures in my profile.
Does anyone know why this is occurring and what the solution is?
Thanking you in advance.

Answer 1

Hi,
Please remove the Signature and re-add it back to check whether the issue persists. We can follow the articles below to create signature in Outlook 2011 for Mac:
How to create signature or customize it (add picture) in Outlook for Mac 2011
http://support2.microsoft.com/kb/2455171/en-us
Add a signature automatically to every message
http://office.microsoft.com/en-001/mac-outlook-help/add-a-signature-automatically-to-every-message-HA102928243.aspx
If the new created Signature is still greyed out in your Outlook, please restart the Outlook client in safe mode to confirm if the issue is caused by any third-party add-ins.
If the issue persists in Outlook safe mode, I suggest you ask a question in Outlook for Mac forum for further troubleshooting:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Winnie Liang
TechNet Community Support